ibis Sarlat 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,498 件のレビュー

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8 Rue Gabriel Tarde, 24200 SARLAT-LA-CANEDA, フランス

説明

ホテルのその他の情報

  • A 10-minute walk from the historic center and the medieval city of Sarlat

  • In the heart of the valleys of the Dordogne and Vézère rivers

  • Free CHROMECAST on demand

  • Free parking and high-speed WIFI

  • Green Key environmental certificate

当ホテルの客室

ホテル所在地

ibis Sarlat

8 Rue Gabriel Tarde
24200 SARLAT-LA-CANEDA
フランス

GPS:44.881214, 1.21555

電話番号
ファックス +33 5 53 30 32 32

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

BAR SNACK

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,498 件のレビュー

トリップアドバイザーの評価  4.1/5  1,387 件のレビュー

No A/C for 2 nights and the temperature was 102F

トリップアドバイザーの評価 1.0/5

Doron B トリップアドバイザー認証口コミ

The hotel A/C was broken and we were told at night that it is not getting fixed until the following week. This was one of the hottest days in Sarlat with temperatures of 39c 102.2F. On our first night we were given a room on the top floor of the hotel. With a flat black roof and solar panels all over the roof we were baking in the room the entire night. No one is at the reception at night so moving to a lower floor was not an option. We requested to be moved to the first floor for the second night. Upon our return home I exchanged several emails with the hotel manager and ALL Accor hotels customer service and got nowhere as far as some compensation for not being able to sleep in our room for the first night. The hotel manager ignored the fact that we were on the top floor the first night and kept telling me that they checked the temperatures on the 1st floor and they were with in the code for using no air conditioning. The hotel has no reception desk they work off a laptop in the dining area. It appears that their management does not care to address any issues.

Hello, thank you for sharing your review. We're sorry to hear that your stay didn't meet your expectations. We experienced a temporary air conditioning outage. During this time, fans were available at reception upon request, and we did our best to respond quickly to every need. Our air conditioning is currently fully repaired. Regarding the hotel's interior temperatures, they did not exceed the regulatory 26 degrees. Furthermore, you mentioned that the solar panels were responsible for the interior heat. Allow me to tell you that this is a misconception, as they actually reduce the temperature rise in the building by acting as a heat shield. Their installation was carried out in an environmentally friendly manner to reduce our energy impact. Our roof is neither flat nor black, but rather a completely traditional roof. I also think it's important to correct other errors: our reception service is available 24/7 to meet the needs of our guests. I sincerely regret that you felt that management didn't care about your problems. Quite the opposite: every complaint and comment is taken seriously and discussed with the teams, and we do everything we can to provide our guests with quick solutions. A goodwill gesture has been made in your favor: loyalty points have been credited to your account, which can be converted into discounts at all the group's hotels. I felt it was important to clarify some misunderstandings. I wish you a good day and a wonderful summer. Sincerely, Sylvie

Another Mixed Accor Experience

トリップアドバイザーの評価 3.0/5

PedropeteGlasgow トリップアドバイザー認証口コミ

Location is great and some of staff are brilliant - for example lovely member of staff on being told in passing it was my son's birthday dropped off a nice card and small packet of sweets which was a great touch and most of similarly great. Good location near historic centre with a car park (very tight so a bit stressful). Big downer was aircon, our room only went down do 22 and to be frank it didn't come close to achieving that so room was crazy warm (warmer than outside, warmer than corridor, warmer than anywhere else in hotel). when asked about it the male staff member said they only go down to that level as that is what is needed for heating. This wasn't true as due to the heat we bought another room to split up our party and the aircon in the neighboring room was top notch, being set at 19 and achieving a comfortable temperature. Breakfast is decent, other snacks not so good (I wouldn't eat there at alll based on the 1 item we ordered). Some of staff were so helpful I would again stress how good they were (apart from the bloke who dealt (or rather didn't deal) with the aircon issues. Also brilliant tv in bedroom and liked how could connect netflix from phone onto it, also liked recycling on corridor which encouraged good recycling. Liked design of rooms (apart from dodgy air con in one) particularly the shower areas. Receptino area was nice as is normally the case with Accor

Budget hotel - absolutely superb

トリップアドバイザーの評価 5.0/5

Connector01692958794 Couples - トリップアドバイザー認証口コミ

So called budget hotel which exceeded our expectations. Close to the beautiful town centre. Ample parking. Lovely staff and the room was spacious and had all necessary amenities. Would definitely stay again & recommend.Sarlat itself is a beautiful town and well worth visiting

A credit to Ibis.

トリップアドバイザーの評価 5.0/5

Anndi42 トリップアドバイザー認証口コミ

The most environmentally conscious hotel I've ever stayed in. No drinking water goes down the loo, the air-con switches off if you open the window, there's a complimentary (glass) bottle of water in the room, which is refilled every day so there's no need for you to buy it in plastic bottles, and the staff are happy to fill your refillable water bottle with chilled water from the bar. (The bar also stocks some very acceptable, local organic beer!) Clean, spacious and comfortable double room for single occupation. Plenty of hot and cold choice at the breakfast buffet, and a good range of restaurants nearby.

Very Rude

トリップアドバイザーの評価 1.0/5

Jamlady99 トリップアドバイザー認証口コミ

I was charged for reservations I cancelled months before the original reservation (booking was refundable and cancellations were made well ahead of time). When I contacted them to let them know about the error, their response was pretty hostile. Currently disputing charges directly with the booking agent, who confirmed the reservations were cancelled and I was not supposed to be charged. Mistakes are mistakes, and I was happy to work with them to resolve, but their response was unwarranted. I will not be booking here in the future.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 590 件のレビュー 9/10 ロケーション
  • 694 件のレビュー 8.4/10 客室
  • 758 件のレビュー 9.5/10 サービス
  • 470 件のレビュー 8.2/10 快適さ
  • 373 件のレビュー 8.7/10 朝食
  • 282 件のレビュー 9.2/10 清潔さ
  • 151 件のレビュー 8.7/10 お値打ち度

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周辺の他の施設

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。