Mercure Brive Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 892 件のレビュー

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Mercure Brive Hotel - Image 1
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Le Griffolet, 19270 USSAC, フランス

説明

ホテルのその他の情報

  • Hotel is fully air conditioned and offers free WIFI connection

  • Close to exit 50 of the A20 highway and with 20 Tesla charging stations

  • Catering service and breakfast every day of the year

  • Fitness center open 24/7, free access

当ホテルの客室

ホテル所在地

Mercure Brive Hotel

Le Griffolet
19270 USSAC
フランス

GPS:45.167102, 1.483228

電話番号
ファックス +33 5 55 87 04 40

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE GRIFFOLET

Come and discover our chef's cuisine and enjoy the pleasant surroundings.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  892 件のレビュー

トリップアドバイザーの評価  3.4/5  628 件のレビュー

A hotel survives only on its reputation

トリップアドバイザーの評価 2.0/5

Hazel B Couples - トリップアドバイザー認証口コミ

There was nothing wrong with room. It was a national holiday when we arrived and had to search for a receptionist who was serving in the bar. There were no smiles or pleasantries of welcome I was treated as a nuisance. Dinner was absolutely awful. There were only 2choices for each course. We both ordered an entree but only one turned up which was just as well Main course consisted of tough magret de canard , oven semi raw chips and a browning pile of lettuce in sauce (gravy). We didn't any desert. We asked the waiter what was happening and as we thought he was the only one working, being waiter , cook and cleaning up. It was really terrible that a chain as prominent as ALL could expect their clients to put up with this disgusting meal and to impose such a working condition on the staff. It does not bear well for any reputation they may have had in my eyes

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Appalling treatment of wheelchair user - accessible rooms allocated to rugby team.

トリップアドバイザーの評価 1.0/5

NickDavies トリップアドバイザー認証口コミ

We requested a wheelchair-accessible room two months ago. Arrived to be given an ordinary room. The receptionist said it was because we had booked a Privilege Room. The website doesn't specify how to book an accessible room; you have to note it in the booking, which we did, but this was ignored. It turned out that the accessible rooms had been allocated to rugby team members, who obviously didn't require modified facilities. It was admitted that nobody had read our booking until the morning of the day we arrived. To make matters worse, the supposed Privilege Room we were given was possibly the smallest premium-grade hotel room we have ever stayed in. We thought it was a single room to begin with: and there was only one robe and one set of towels provided. And only one bedside table (not enough room on the other side), and nowhere to hang your clothes. you have to leave them on the floor. I would have expected better in an Ibis. The restaurant was OK, surprised to find it is closed at weekends, good job we didn't book a weekend day as this isn't shown on the website. The bar was unusable for those who wanted an evening drink as it was monopolized as a TV lounge by the rugby team. We retired to our tiny, uncomfortable, inadequate and very expensive room earlier than we would have liked. This was a dreadful experience, one of the worst I've suffered at the hands of Accor, and a disgrace to the brand. We won't be staying at this hotel again.

Dear Sir or Madam, Thank you for taking the time to write to us following your stay at the Mercure Brive Hotel. We regret that the service and amenities did not meet your expectations, and we ask you to accept our sincere apologies. While we had a problem assigning you an accessible room, information regarding restaurant closing dates is provided on the hotel's website. Mercure Hotels strives to provide you with the best quality service during your stay; therefore, your feedback is very valuable. Please rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. We look forward to welcoming you soon. Sincerely,

Not the best Mercure Hotel Ever

トリップアドバイザーの評価 3.0/5

john s トリップアドバイザー認証口コミ

There is not much wrong but the trouble with staying on a Sunday evening is that it is very quiet (restaurant is shut). But, nevermind, the bar was open and we were able to get a drink before eating out at restaurant very close by. The first issue was that my red wine was stale/corked as it came from an open bottle. I pointed this out and the lady was very reluctant to open another bottle. It seemed like she did not beleive me! Our room was comfortable enough but the hotel needs a refurb. It was just a little bit tired with peeling paint in the bathroom and old flooring etc etc. We use Accor hotels a lot - this one needs some work.

Good base for Brive town, Correze/Dordogne departments.

トリップアドバイザーの評価 4.0/5

Paul C トリップアドバイザー認証口コミ

Good situation, in nice surroundings, close to A20 but no road noise either inside or out on the terrace or in the pool. Very attentive front of house staff with pleasant attitudes. Good English used when necessary. Room was adequate in size and well serviced by the domestic staff. No drawers for clothing so you live out of your suitcase which isn’t great if staying several days. Restaurant and bar very good although lunch and evening meal every day was the same menu. Hey Brive has loads of cafes and restaurants! Would I stay again? Yes most definitely.

UNIMPRESSED

トリップアドバイザーの評価 3.0/5

petersnow2017 Couples - トリップアドバイザー認証口コミ

Where were the staff? We tried to check in at 4.00 pm but there were not staff anywhere. We rang the buzzer several times and after 15 minutes, one staff member turned up. A sort of apology to the effect that her buzzer receiver was not responding to the Reception one. She also seemed to be the only staff member around until just before the restaurant opened at 7.00 pm, when several restaurant staff arrived. We had stayed at this hotel many years ago and had forgotten how small the rooms were. As Gold members of ACCOR, we were upgraded to a privilege room, but same size as ever other room but we did have a Nespresso machine which we never use! The pillows were either hard as rock or as flat as can be, most uncomfortable all round. IBIS and Campanile rooms are about the same size as these and half the price. it was particularly disappointing because the previous night we had stayed at Val de Reuill Mercure, near Rouen and what a difference. No comparison at all, just as different as chalk and cheese.

との提携 TripAdvisor

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