소피텔 하얼빈 5성

고객 평점 (ALL 평가) 4.5/5 26 리뷰

소피텔 하얼빈 - Image 1
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소피텔 하얼빈 - Image 3
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호텔설명

호텔 추가 정보

  • 지방정부 청사 지역에 위치, 완다 플라자 및 샹쟝 공원에 가까움

  • 중앙 str., 박 아일랜드 선, 아야 소피아 및 호 공원 있습니다.

  • 세계 각국의 요리, 중식(북동부) 및 일식 요리.

  • Sofitel MyBed에서 편안하게 꿈꾸세요.

  • Sofitel MyBed에서 편안하게 꿈꾸세요.

숙박

호텔 위치

소피텔 하얼빈

68 Ganshui Road, Xiangfang District
150090 하얼빈
중국

GPS:45.740552, 126.678908

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  26 리뷰

TripAdvisor 평가  5.0/5  1,885 리뷰

Nice.

트립어드바이저 평점 5.0/5

A8241NHkimh Friends getaway - TripAdvisor 인증 리뷰

Thanks to Wang Ying, director of the housekeeping department, for her warm service and timely cleaning of the room.The room is very comfortable to live in and feels like home. Very happy trip to Harbin.

Bonjour guest, We very much appreciate your comments regarding your stay at the Sofitel Harbin. I am Lisa guest experience manager,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm Welcome in Harbin in Winter

트립어드바이저 평점 5.0/5

R1218AFpetera 가족 - TripAdvisor 인증 리뷰

We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.

Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com

Perhaps a 4 Star

트립어드바이저 평점 3.0/5

Kelvin G 가족 - TripAdvisor 인증 리뷰

Had recently been to the Xian Sofitel so had expected something similar but sadly not. Overall suited what we need and first impression was great with Santa greeting us at the entrance. Rooms were nice although we'd booked 2 rooms as we were a family of 5 but one room stunk of smoke so we had to move. Thankfully they acted reasonably quickly. Breakfast was solid without being delightful pretty standard fare dominated by Chinese cuisine. Might go back if I was in Harbin next time.

Bonjour guest, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com

Dr

트립어드바이저 평점 3.0/5

C8735IBlucaf 가족 - TripAdvisor 인증 리뷰

I have found a bit strange that the VIP lounge closes at 8 pm at night. The offered drink at the lobby bar is only coffee or soft drink. After long negotiation, we managed to have two glasses of wine. When I asked for some ice (warm wine) the attendant told rat the bar was closing at 9 pm. It was 9.09 ... I think such a level of hotel, with many international customers coming for the ice festival, should consider to have a more user-friendly service ... By the way... we have a platinum membership ... PS. The arrival at the airport was also difficult. Taxi drivers did not want to take us to the hotel. We had to negotiate with people not really willing to talk to us ...

Bonjour, Thank you so much for your suggestion, and we apology for your inconbenience. The hotel management take a action immediately, now our Glam Bar opening time change to 9:00-23:00, I hope that we have a chance to meeting you agian. Best Regard Lisa Guest Experience Manager

Good facility but very poor service and far from the ice & snow festival (45min)

트립어드바이저 평점 2.0/5

JIVE2018 가족 - TripAdvisor 인증 리뷰

We went there during the Chinese New Year 2020. It is around 40-45 minutes from the ice and snow festival (without any traffic). The facility is nice (nice room and pool) but service was very bad and not clean. We had 2 dinners and 2 breakfasts there. There were a lot of choices... but clearly not fresh from the day. It might have been better to have fewer choices but more fresh. Several of them were served at least the 2 days we spent there. The worst part was during the breakfast. Not a single table was cleaned when we arrived (around 1 hour before the end of the service). 70% of the tables had no longer customers but tables were full of their plates and wastes... if you do not ask for water in the coffee machine, then the machines will not be checked for 20 minutes. You might wonder if they have issues of number of employees because of corona viruses/ Chineses New Year... there were several employees in the restaurant but not doing anything proactively.

Bonjour guest Greeting from Sofitel Harbin. Thanks for your email and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Thanks & Best regards, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 767 리뷰 9.7/10 위치
  • 1,071 리뷰 8.6/10 객실
  • 1,853 리뷰 9.6/10 서비스
  • 6 리뷰 3.8/10 인터넷 가격
  • 456 리뷰 9.4/10 청결도
  • 359 리뷰 8.8/10 조식
  • 15 리뷰 10/10 음료

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