Sofitel Harbin 5 stars

Customer review rating (ALL Rating) 4.4/5 27 reviews

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68 Ganshui Road, Xiangfang District, 150090 HARBIN, China

Description

Hotel extras

  • Located in provincial government area, near Wanda Plaza and Xiangjiang Pk.

  • Central Str., Sun Island Park, Hagia Sophia, and Tiger Park.

  • International, Chinese (Northeastern), and Japanese Cuisine.

  • Dream in comfort with Sofitel MyBed.

  • Dream in comfort with Sofitel MyBed.

Our accommodation(s)

Hotel location

Sofitel Harbin

68 Ganshui Road, Xiangfang District
150090 HARBIN
China

GPS:45.740552, 126.678908

Telephone
Fax +86 451 8233 1818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  27 reviews

TripAdvisor Rating  5.0/5  1,888 reviews

Amazing Sofitel Hotel Harbin

TripAdvisor rating 5.0/5

kevindmorgan7109 Couples - TripAdvisor review

Being in a foreign country can be stressful, but the staff of the Sofitel was absolutely amazing. From the moment I arrived to the day I left, the staff was very helpful, understanding, and warm. Each day, the breakfast buffet was a very high-end buffet with so many choices, both Western and Asian selections. In the evening, there was a happy hour that provided a very nice selection of foods and alcoholic selections that were included. The hotel amenities (pool, spa, workout facility where state of the art. And the rooms were absolutely amazing. Our room was a club suite room which had over 900 sq.ft. there were 1.5 bathrooms, living room, and separate bedroom. The hotel was absolutely beautiful, with many attractions and foid choices with immediate walking distances. Overall... it was an amazing experience. If ever in Harbin I highly recommend this hotel.

friendly staffs, and room for improvement, particularly in training and in takin care of VIP guest

Customer review rating 3.5/5

Qi C. Couples - Confirmed reviews ALL

overall happy with stays, and however some disappoints. 1) had room upgraded to a suite, but the room was dark with windows facing a high-rise building nearby. After talking to a hotel manager, he moved us to a suite facing a public park with better view; 2) on our last stay, found a looked-like man's underwear and a pair of socks left behind sofa (from previous guest?), disgusting to say the least; 3) upon check-in, hotel offered two drink vouchers. However, when we tried to redeem the vouchers for coffee in the lobby bar, we were told cannot, only can exchange them for some water or soft drinks because of some internal accounting issue.

Dear Mr C. Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Nice.

TripAdvisor rating 5.0/5

A8241NHkimh Friends getaway - TripAdvisor review

Thanks to Wang Ying, director of the housekeeping department, for her warm service and timely cleaning of the room.The room is very comfortable to live in and feels like home. Very happy trip to Harbin.

Bonjour guest， We very much appreciate your comments regarding your stay at the Sofitel Harbin. I am Lisa guest experience manager，It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm Welcome in Harbin in Winter

TripAdvisor rating 5.0/5

R1218AFpetera Families - TripAdvisor review

We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.

Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com

Perhaps a 4 Star

TripAdvisor rating 3.0/5

Kelvin G Families - TripAdvisor review

Had recently been to the Xian Sofitel so had expected something similar but sadly not. Overall suited what we need and first impression was great with Santa greeting us at the entrance. Rooms were nice although we'd booked 2 rooms as we were a family of 5 but one room stunk of smoke so we had to move. Thankfully they acted reasonably quickly. Breakfast was solid without being delightful pretty standard fare dominated by Chinese cuisine. Might go back if I was in Harbin next time.

Bonjour guest, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com

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Other web-users rate our hotel

  • 869 reviews 9.7/10 Location
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  • 6 reviews 5.6/10 WiFi
  • 523 reviews 9.6/10 Cleanliness
  • 397 reviews 8.7/10 Breakfast
  • 20 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.