Novotel Chennai OMR 5 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.278 recensioni

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Novotel Chennai OMR - Image 1
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Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur, 600119 CHENNAI, India

Descrizione

I plus dell'hotel

  • Situato sulla Old Mahabalipuram Road a 40 minuti di auto dall'aeroporto

  • Godetevi le molteplici attività sportive all'aperto e al chiuso

  • Ideale per una rapida vacanza in famiglia

  • Approfittate di cibi e bevande all'avanguardia

Le nostre sistemazioni

Posizione dell'hotel

Novotel Chennai OMR

Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur
600119 CHENNAI
India

Coordinate GPS:12.905224, 80.229228

Telefono
Fax +91 44 6644 4778

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Servizio in camera

NICO Asian Bar and Cafe

Spendi la mattina sotto il sole con i tipici caffè e tè artigianali. Un luogo perfetto per co-working o riunioni veloci grazie a Internet ad alta velocità. Autentica cucina asiatica. Di sera musica dal vivo, grandi vini e cocktail.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.278 recensioni

Giudizio TripAdvisor  4.8/5  717 recensioni

Certificato d'eccellenza 2025

Highly recommended!

Punteggio Tripadvisor 5.0/5

justin s Recensione certificata TripAdvisor

Nikitha made our stay truly wonderful with her warm hospitality and exceptional service. She was attentive, helpful, and always went the extra mile to make us feel comfortable. Highly appreciated and strongly recommended! 👏✨

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Awesome

Punteggio Tripadvisor 5.0/5

Discover55966894020 Recensione certificata TripAdvisor

Very great experience I had with staff and hotel.. specially with Padmaja and Sarojini who made me to feel like home.... I love to visit again

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Pathetic & Harrowing Experience

Punteggio Tripadvisor 1.0/5

Odyssey32801447428 Recensione certificata TripAdvisor

Highly untrained & unprofessional staff. Most importantly, highly undermanned Zero sense of hospitality - no accountability, no customer centricity and no Accor Live Limitless Service   From arrival to departure at all touch points, there were issues, but nothing was addressed by the Hotel Management team despite informing Ritvika at Front Desk. The check-in was delayed, in-room requests were delayed, the restaurant experience was awful, and departure was super cold. Check-in - Team took over 5 minutes to check-in, and I was not informed about the amenities like health Club, swimming pool or gym, other restaurants' timing and cuisine. Housekeeping - The room had an issue with the iron first day, it took over 1 hour to resolve. The team had kept burnt iron, which was replaced 3 times and the first 2 times it was not even checked.  Unfortunately, due to the rush, the iron was left on when I left for work, and it was kept on when I came back which could have led to a fire in the room. I had an inhured foot and i requested for band aid which was refused by HK team member stating that I need to contact Front Desk as he cant give, the one who came to replace the iron. All day Dining Restaurant - During Breakfast, there was no one in the restaurant to serve guests, and there was no hostess to confirm the Room No. so anyone can come have breakfast & leave. The table covers aren't set, there is no manager during breakfast to look after guests, soiled tables were left unattended at 7:45 am when the restaurant had barely anyone. There were delayed orders for paranthas or omelettes, and if the guest leaves the breakfast and goes no one will bother to check. In Room Dining - I requested for plate & cutlery it came after I had my meal and the person wasn't apologetic. Departure - I had an injury and I was limping instead of offering assistance to hi to the hospital or doctor on call the Duty Manager Kiran asked me whether I had breakfast, which shows no empathy for guests. Ritvika told me someone from hotel team will come to meet and address the concerns and no one came as the hotel team doesn't even care about the experience of the guests. There is no service recovery in any form, for instance, no apology letter or amenities in the room I stayed for 4 nights and 5 days, and nothing was there to make me feel special. Lemon Tree or Holiday Inn Express offers a million times better service than so called Novotel, which is part of the luxury segment of the Accor group. The service standards define poor leadership, zero mentorship, and no connection with the client and I am sure had if been an LQA audit, this hotel would have failed miserably. I believe from GM to HR and L&D and Function Head need to deep dive to uplift the service standards as the hotel is drowning and no one will take time to share such detailed feedback rather change the hotel brand. You must experience hospitality at Leela Chennai, Park Hyatt and ITC Grand Chola. I am sure if they can deliver exceptional & bespoke experience, so can you if there is INTENT and MINDSET to offer curated & crafted experience for lasting memories. This is for sure that I would never recommend this property or will ever come here in future.

Dear Valued Guest, Thank you for sharing such detailed feedback. We sincerely apologize for the lapses in service you experienced during your stay. This is far below our standards, and your comments regarding check-in, housekeeping, dining, and staff responsiveness have been taken very seriously. Please be assured that we are addressing these concerns with the respective teams to ensure immediate improvement. We regret that we could not provide the comfort, care, and hospitality you expected and deserved. We value your feedback and hope you will give us another opportunity to restore your confidence in our service. Sincerely, Vineesh Kurup General Manager

Thank you Novotel

Punteggio Tripadvisor 5.0/5

amreshm2023 Recensione certificata TripAdvisor

Had a really pleasant stay! Special thanks to Arpita for a smooth and friendly check-in, Lalitha for neatly placing all the amenities in the room with care, and Ambika for handling my check-out so efficiently. Everyone was polite, professional, and made me feel well looked after. Appreciate the great hospitality will definitely look forward to coming back!

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Buon hotel a Chennai

Giudizio clienti 3.5/5

Luca C. Coppie - Avvisi confermati di ALL

Posto pulito e con utili extra (ciabatte dentifricio pettine...) prr gli sbadati che dimenticano le cose. Il ristorante serale (in tre abbiamo usufruito del buffet) a nostro avviso eccessivamente costoso. La pecca per cui la valutazione è nella media è dovuta a elementi esterni: forte odore di fogna che neppure gli aromi diffusi potevano coprire (soprrattuttp la mattina). Comunque un posto da consigliare con tutte le comodità e personale gentile.

Gentile Luca C., Thank you for taking the time to review Novotel Ibis Chennai OMR! We are pleased to hear that you found your room clean and well-appointed with useful amenities, such as slippers, toothpaste, and a comb, which we provide to assist guests who may have forgotten essential items. We are also glad to know that you found our staff to be friendly and accommodating. We do sincerely apologize for the discomfort caused by the unpleasant odor you encountered during your stay, particularly in the morning. This is certainly not the experience we intend to offer our guests, and we take your comments seriously. We will be investigating the issue and working to resolve it promptly to ensure that future guests do not encounter a similar concern. Regarding your feedback on the pricing of the evening buffet, we appreciate your perspective and will review our offerings to ensure that we provide the best value for our guests while maintaining the quality of service and cuisine. Your recommendation is greatly appreciated, and we are committed to improving the areas you have highlighted. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and seamless experience Sincerely, Vineesh Kurup General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 308 recensioni 9.1/10 Posizione
  • 1.062 recensioni 8.7/10 Camera
  • 3.608 recensioni 9.4/10 Servizio
  • 8 recensioni 8.1/10 Internet
  • 532 recensioni 9.6/10 Atmosfera
  • 514 recensioni 9.1/10 Pulizia
  • 320 recensioni 8.5/10 Servizi
  • 316 recensioni 8.3/10 Colazione

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