Dear Jose, thank you very much for taking the time to share your detailed feedback with us. We are glad to hear that you appreciated the convenient location close to Munich Airport and the easy access via the frequent bus connection right in front of the hotel. This direct and quick transfer is indeed one of the key advantages for many of our guests, and we are happy it worked well for your stay 😊 At the same time, we sincerely appreciate your honest comments regarding the restaurant experience and the perception of service. While we continuously strive to provide attentive and welcoming service to all our guests, your feedback is very valuable and will be shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more positive and personalized experience. Kind regards Borys Kalmykov Guest Experience Manager Novotel München Airport

Dear Mr. B., thank you very much for your positive review! We are pleased to know that our hotel met your expectations, from the location near the terminal to the comfortable bed, the TV with many channels, and the bathroom up to Novotel standards. It's great to hear that the check-in was efficient and that the simple check-out process worked well for you. We also appreciate your recognition of our team, who strive to provide quality service to all guests. We have noted your comment about the airport shuttle and the payment experience — this helps us evaluate and improve the clarity of information for our guests. It's wonderful to know that you would recommend our hotel and our ALL Accor loyalty program. We hope to welcome you again on a future visit to Munich, whether for business or leisure. Sincerely, Your Novotel Munich Airport Team

Dear Mr. F., thank you very much for your very positive review and for sharing your impressions of your family stay at Novotel Munich Airport with us. We are very pleased about your high overall satisfaction score of 90/100 and the excellent ratings for check-in, cleanliness, our team, Wi-Fi, and check-out. It is great to read that you enjoyed your spacious room, the comfortable bed, as well as the bathroom and shower. We also thank you for your comment regarding the good connection to the airport – bus 635 is indeed a convenient and quick connection, and we are pleased that you were able to make use of this option for your trip. We take your remark about the restaurant, which you found good but somewhat expensive, very seriously. Our prices are based on the quality of the products, the service, and the location within the airport area. Nevertheless, we know that value for money is an important factor, especially for families, and we are happy to pass your feedback on internally. Thank you also for your loyalty as an ALL Classic member and for your strong willingness to recommend us – both our hotel and the rewards program. We hope to welcome you and your family back to the Novotel Munich Airport soon and thank you once again for your trust. Best regards, Your Novotel Munich Airport Team

Dear Mr. R., thank you very much for taking the time to share your impressions of your stay at Novotel Munich Airport with us. We are very pleased that you experienced your time with us as "excellent" and that our hotel was able to convince you with its location and cleanliness. We are also glad that you were mostly satisfied with the check-in, accommodation, Wi-Fi, and our team. We also greatly appreciate your positive feedback regarding your check-out and the sustainable development of our hotel. At the same time, we take note that there are still small areas in which we can improve to make your stay perfect. Your comments help us to continuously optimize our services. Thank you also for your willingness to recommend our hotel. We hope to welcome you back soon and provide you with another thoroughly enjoyable stay. Best regards, Your Novotel München Airport Team

Dear Mr. Pérez, thank you very much for your wonderful feedback and the excellent rating of your stay at Novotel Munich Airport. We are delighted that you experienced your stay as “top of the tops” and that everything from start to finish was “excelente” – there could hardly be a nicer compliment for us! It is great to hear that you were 100% satisfied with the check-in, accommodation, breakfast, cleanliness, team, and value for money. We are especially pleased that our team member at check-in made such a positive impression. We are very happy to pass on such praise directly – it means a lot to our team. We greatly appreciate that, as an ALL Silver member, you rate both your booking via the app and our loyalty program so positively and would recommend them. Thank you very much for your trust and loyalty. Your Spanish comments – “Excelente”, “Muy buenas y intuitivo”, “Volveré” – brought a smile to our faces. We are very pleased that you felt so comfortable with us that you would like to return. This is exactly the feeling we want to convey to our guests. Dear Mr. Pérez, we sincerely thank you for your visit and for taking the time to provide this wonderful feedback. We are already looking forward to welcoming you back soon at Munich Airport. Best regards, Your Novotel Munich Airport Team

Dear Mrs. B., thank you very much for sharing your very positive comments about your stay with us at Novotel München Airport. We are extremely pleased to know that your experience was enjoyable and comfortable, and that our strategic location – close to the airport and with easy access to the center of Munich – contributed to making your trip even more convenient and smooth. It is wonderful to know that the room, breakfast, and cleanliness met (or exceeded!) your expectations. Comments like yours are a true recognition of the work of our team, who strive every day to provide attentive and high-quality service. We are also pleased to know that the booking experience through the ALL Accor app was positive and that our loyalty program is part of your travel journey. It will be a pleasure to welcome you again on a future occasion. We will always be ready to make your stay even more special. With best regards, Your Novotel München Airport Team

Dear Ms. F., thank you very much for your excellent review! We are very pleased to hear that you were satisfied with the location, the tranquility and the comfort of our hotel. It\'s also nice to know that access to the airport was so convenient for you. We are proud that you were so happy with the check-in, your accommodation, our team and the check-out. Your positive feedback on the hotel\'s sustainable initiatives shows us that we are on the right track in this area. We are delighted that you would recommend the Accor ALL loyalty program and hope to welcome you back soon. Best regards, Your Novotel München Airport Team

Prezado Luiz R. C. M., Agradecemos pelo seu feedback. Lamentamos que a sua experiência no restaurante não tenha atendido às suas expectativas em relação ao uso dos pontos All, faremos um seguimento do ocurrido para que não volte a suceder. Suas observações são importantes para nós e serão consideradas em futuras avaliações. Atenciosamente, Novotel Muenchen Airport

Caro Meykon, Agradecemos pelo seu feedback e ficamos felizes que tenha apreciado a localização e a experiência no geral. Lamentamos que o custo do jantar não tenha atendido às suas expectativas. Seu comentário é importante para nós. Atenciosamente, Novotel Muenchen Airport

Dear Henrique, thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our renovated facilities and found the hotel very comfortable. It’s always our goal to provide a relaxing and enjoyable experience for our guests, and we’re happy to know we met that expectation. We look forward to welcoming you back soon! Best regards, Novotel Munich Airport