Dear Giovanni, thank you very much for taking the time to share your feedback regarding your stay at Novotel Munich Airport. We are delighted to hear that you found our hotel welcoming, clean, and very comfortable. Your positive ratings across all areas, including cleanliness, accommodation, our team, and overall value, are truly appreciated. It is also a pleasure to know that you had a pleasant overall experience with us. Thank you as well for your loyalty as an ALL Classic member. We hope to have the pleasure of welcoming you back again soon at Novotel Munich Airport. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. B., thank you very much for your wonderful review and the full 100 out of 100 points for your stay at Novotel Munich Airport. "Ottimo soggiorno" and "Accoglienza e soggiorno TOP" – we could hardly wish for anything nicer. We are very pleased that you felt warmly welcome from the very first minute and that both your stay and our service fully met your expectations. We especially thank you for your excellent ratings in all areas – from check-in to your room, cleanliness, and our breakfast, as well as Wi-Fi, check-out, and the value for money. Your praise for our team fills us with great pride and will, of course, be passed on to all staff. As an ALL – Accor Live Limitless Classic member, we would also like to sincerely thank you for your loyalty to our brand. We are very pleased that we were able to fully convince you as a business traveler and that you would recommend us with a rating of 10 out of 10. Dear Mr. B., we hope to welcome you again on your next trip to Munich – whether for business or leisure. Until then, we send you our best regards to Italy and thank you once again for your trust. Kind regards, Your Novotel Munich Airport Team

Dear Mr. D., First of all, we would like to sincerely apologize to you for the negative experiences during your stay at Novotel Munich Airport. We are very sorry to hear that you received inadequate support during both check-in and check-out, and that our team was unable to provide the level of service you rightfully expected. We also regret that there were issues with the Wi-Fi access and that you had no internet access during your entire stay. Likewise, we take your feedback regarding cleanliness and breakfast very seriously – this does not at all meet our quality standards. Your feedback is extremely valuable to us as it shows us which areas urgently need improvement. We will discuss your feedback with our front office and technical teams to ensure that similar situations are avoided in the future. Our goal is for our guests to always receive competent, prompt, and friendly assistance. We are sorry that your stay was significantly affected by this. We would be very pleased if you could give us the opportunity to regain your trust, for example, through a future stay where we can show you that we can provide our service at the highest level. Once again, we would like to express our regret and apologize for the inconvenience caused. Sincerely, Your Novotel Munich Airport Team

Gentile Alessandro C., La ringraziamo per aver condiviso il suo feedback sul soggiorno al Novotel München Airport. Siamo lieti che abbia apprezzato la posizione comoda per l’aeroporto e la pulizia della struttura. Allo stesso tempo, prendiamo nota del suo commento sulla temperatura della stanza e sulle informazioni ricevute dal nostro team, che ci aiuta a migliorare il servizio. Grazie ancora per il suo feedback. Speriamo di poterla accogliere nuovamente in futuro. Cordiali saluti Novotel München Airport Team

Dear Mrs. B., we sincerely thank you for sharing your experience and for giving Novotel München Airport the highest score of 100/100. We are truly delighted to hear that your stay was so positive. We are especially pleased to know that, despite the online check-in, you found a warm, professional, and helpful welcome, providing you with all the necessary information. Your appreciation of our team – particularly the customer care staff, even if you do not remember her name – will certainly be shared with the entire staff and is a great motivation for us. We also thank you for pointing out the difficulty you encountered while booking through the website. However, we are very happy that Accor Customer Care was able to assist you effectively and turn the initial inconvenience into a positive experience. It is a great pleasure to know that you appreciated the spacious and clean room, the comfortable bed, as well as the cleanliness, value for money, and the attention given to our ALL Accor Classic guests, feeling fully recognized as a member of the program. We also thank you for your willingness to recommend both our hotel and the ALL Accor program: your trust is extremely important to us. We hope to welcome you again very soon at the Novotel München Airport and to offer you another stay that meets your expectations. Best regards, Your team at Novotel München Airport

Gentile Signor F., La ringraziamo per aver condiviso la Sua esperienza con noi. Ci fa piacere sapere che, in generale, il soggiorno è stato soddisfacente. Ci scusiamo sinceramente se non ha ricevuto la ricevuta via e-mail come richiesto. Abbiamo preso nota del Suo commento e ci impegniamo a migliorare il nostro servizio in questo ambito. Nel frattempo, abbiamo provveduto a inoltrare nuovamente la ricevuta al Suo indirizzo e-mail. Se dovesse ancora mancare qualcosa, non esiti a contattarci direttamente. Speriamo di poterLa accogliere nuovamente presto! Cordiali saluti Il Team del Novotel München Airport

Egregio Sig. C., grazie mille per la tua splendida recensione! Siamo molto lieti di sapere che siete rimasti completamente soddisfatti del vostro soggiorno con noi. I loro elogi per la nostra colazione, il servizio e la pulizia significano molto per noi. È bello sapere che siamo stati in grado di soddisfare le tue aspettative e che ti sei sentito così a tuo agio. Questo feedback positivo motiva il nostro team a continuare a fornire il miglior servizio. Non vediamo l\'ora di darvi il benvenuto presto e faremo tutto il possibile per rendere il vostro prossimo soggiorno altrettanto piacevole! Migliori saluti Il vostro team al Novotel Munich Airport

Gentile Francesca, La ringraziamo per i suoi gentili commenti sulla pulizia e il comfort del nostro hotel. Siamo lieti che abbia apprezzato i servizi e la comodità della posizione. La aspettiamo nuovamente per un altro soggiorno piacevole. Cordiali saluti, Novotel Muenchen Airport

Dear Simone R., thank you for your fantastic review! We’re so glad to hear that our hotel was a great choice for your stopover. It’s wonderful that you appreciated the convenience of our location, quick check-in, and the clean rooms. We’re also happy that you enjoyed the water and flavored water dispenser, as well as the coffee machine in the lobby. It’s great to know that our shuttle bus service to the airport worked well for you, and we’re glad to offer benefits like early check-in for our members. We hope to welcome you back on your next visit! Best regards, Novotel Munich Airport

Gentile Adriano A., La ringraziamo per il suo feedback positivo. Siamo felici che abbia trovato comoda la nostra posizione e che abbia apprezzato la qualità delle camere e il servizio di check-in e check-out. Speriamo di accoglierla nuovamente in futuro. Cordiali saluti, Novotel Muenchen Airport

Dear Nicola, Thank you for your feedback! We’re glad you enjoyed the convenient location and had a pleasant stay. It’s great to hear that both the room and breakfast met your expectations. We look forward to welcoming you back soon! Warm regards, Katharina from Novotel Munich Airport

Dear Daniele, Thank you for your feedback! We're glad you had a good stay and enjoyed the warm welcome and fairly priced buffet dinner. We hope to welcome you back soon! Warm regards, Luisa from Novotel Munich Airport