ibis Lagos Airport 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.8/5 189 görüş

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Açıklama

Otel ekstraları

  • Proximity to the local and international airport

  • International Brand

  • Perfect for business and leisure

  • Meeting Facilities

  • Free WiFi

Konaklama olanaklarımız

Oda

Standard Room with 1 double bed

  • 2 kişi maks.
  • 8 / 86 sq ft
  • Şilte 188 x Queen yataklar
  • Manzara: Havuz tarafı veya Şehir tarafı

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Otelin konumu

ibis Lagos Airport

Murtala Mohamed Intl, Airport Road, AJAO ESTATE
234 LAGOS
Nigeria

GPS:6.549444, 3.333889

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları

OOPEN PASTA & GRILL

Sözleşmeye bağlı olmayan fotoğraf

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

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Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  3.8/5  189 görüş

TripAdvisor Derecesi  3.0/5  478 görüş

Awesome staff, Great food

Tripadvisor puanı 4.0/5

Gbenga I İş - TripAdvisor onaylı yorum

The location is great, very close to the airport, the staff from the security to the front seat are very professional and friendly and the food, breakfast and buffet is simply amazing. Great choices too.

Dear Mr Gbenga, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent Stay

Tripadvisor puanı 5.0/5

MrEl21 Aileler - TripAdvisor onaylı yorum

My stay at the hotel was excellent. The staff were great, the breakfast buffet was fantastic. Improvements could be made in the washrooms, but overall it was great stay

Dear Sir, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent

Tripadvisor puanı 5.0/5

olanrewaju92 Aileler - TripAdvisor onaylı yorum

We had a nice time with my family and it wasn’t our first time we have been using it for years and never regretted it.Their hospitality is good and great sense of humor from their staff is what keeps me using Ibis

Dear Mr Olanrewaju, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Poor poor poor service

Tripadvisor puanı 1.0/5

Amenamen Aileler - TripAdvisor onaylı yorum

The hotel staff are not well trained in particular Efe, Joy and Nancy on the front desk. After many attempts back and forth to contact the hotel to book a shuttle pick up from the airport with the names above telling me (very rudely and nonchalantly the hotel did not offer a shuttle service which is false since this service is clearly stated and advertised on the hotel’s websites and all booking platforms) I eventually got through to the front desk manager Mary, who told me the shuttle was booked BUT, I was still NOT PICKED UP AT THE AIRPORT! My flight was a late arrival and I specifically requested and booked the shuttle pick up for safety and security reasons only to still be left stranded by this hotel on my arrival at the airport. On getting to the hotel several hours later after struggling to find an alternative pick service at that very late arrival hour rather being apologetic and offering basic customer service for the complete shambles the hotel had left me in, Joy specifically was still extremely rude and nonchalant and still arguing with me that the hotel does not have a shuttle service!!! This really is not acceptable, your staff needs to be either trained on the services your hotel offers and generally on good customer service etiquette or these services (including the airport shuttle) needs to be removed from hotel descriptions and websites. Leaving your guests stranded and being unapologetic about it is simply not acceptable!!!

Dear Amenamen, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Lagos Airport Hotel. We sincerely apologize for the inconvenience and distress you experienced due to the issues with the shuttle service and the interactions with our front desk staff. We deeply regret that you were not picked up from the airport despite your booking and that you were provided with incorrect information about our shuttle service. This is certainly not the level of service we aim to provide and we understand how frustrating and concerning this situation must have been, especially given the late hour of your arrival. Please be assured that we take your comments very seriously. We are currently investigating why our team members, Efe, Joy, and Nancy, were unaware of the shuttle service and why their interactions with you were not up to our standards of courtesy and professionalism. We will be conducting additional training sessions to ensure all staff members are fully informed about the services we offer and are equipped to handle guest inquiries with the utmost respect and efficiency. In the meantime, we would like to extend our sincerest apologies for the poor experience you had and for any stress or inconvenience this may have caused. Your feedback is invaluable in helping us improve our services and we are committed to making the necessary changes to prevent such occurrences in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Ibis Lagos Airport Management

Disappointed with our stay. below ibis standards compared to dubai

Tripadvisor puanı 1.0/5

adeniran s TripAdvisor onaylı yorum

Hospitality standards from the staff is poor, lack of emotional intelligence, lack of empathy for the guest. I have never seen where a guest would need to go down to the reception in front of other guests to give his laundry for dry cleaning!!!totally weird. Front office agent Moses needs to undergo more training on how to greet the guest and body language usage when in front of a guest . We are paying, so your staff needs to learn how-serve with courtesy. Your room service staffs are bringing their card machines inside the room to plug to the socket and charge it before taking payment???? Wasting our time till our food got cold and unenjoyable! Even after telling her to come back for the payment so as to eat on time, she directly declined like we were going to run away without paying. Phones are not working properly, when ordering I was told to speak louder couple of times till I started shouting on top of my voice. Total wasted night

Dear Mr Adenirans2020, Thank you for taking the time to share your feedback with us. We deeply regret to hear about the disappointing experience you had during your stay at Ibis Lagos Airport. Your comments are very important to us as they help us to continuously improve our services and hospitality standards. We sincerely apologize for the issues you encountered particularly with the level of service from our staff. It is certainly not our standard to have our guests experience a lack of emotional intelligence, empathy, or courtesy. We are truly sorry for any inconvenience caused by our front office team member, Moses. We will ensure that additional training is provided to him and our team to improve their guest interaction skills and body language. We also apologize for the inconvenience caused by our room service staff bringing the card machine into your room. This is not the level of service we aim to provide. We will address this matter with the room service team to prevent it from happening again and ensure that payments are handled in a more efficient and considerate manner. Additionally, we are sorry to hear about the issues with the phone system and the difficulties you experienced while placing your order. We will have our technical team look into this matter immediately to ensure it is resolved. We truly regret that your night was marred by these experiences and that your meal was affected as well. Please know that your feedback has been taken very seriously, and we are committed to making the necessary improvements. Once again, thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Ibis Lagos Airport Management.

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