SO ソフィテル モーリシャス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 838 件のレビュー

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Beau Champs, モーリシャス, 61008 ベルオンブル, モーリシャス

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ホテルのその他の情報

  • 手つかずの楽園にある隠れ家

  • 豪華なスイートとエレガントなヴィラ

  • 心安らぐ極上のスパ

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ホテル所在地

SO ソフィテル モーリシャス

Beau Champs, モーリシャス
61008 ベルオンブル
モーリシャス

GPS:-20.509883, 57.435022

電話番号
ファックス +230 615 1049

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  838 件のレビュー

トリップアドバイザーの評価  4.5/5  3,837 件のレビュー

2024エクセレンス認証

My time in Mauritius

トリップアドバイザーの評価 5.0/5

Kelvin G トリップアドバイザー認証口コミ

Best service, beautiful place and very friendly for all culture. They gave me a late check out, took care of me and my family. I certainly be back next year. The food is perfect, I enjoyed the catch of the day, so delicious and perfect. The rooms is extremely cleans and looks very beautiful

Family Stay

トリップアドバイザーの評価 5.0/5

Nedisht D トリップアドバイザー認証口コミ

Excellent Food, Great Service from Raj. Overoll Insfracture Great and Good Food and large variety. Go See Raj, Best service provided. Boat house has a lot of activitie. The Seafood waa great specially the Fish Rooms were in very Good condition and you get also a private swiming pool. Spa infrastructure was great and Sauna and Hamam

Family stay at So Sofitel

トリップアドバイザーの評価 5.0/5

kowshi c トリップアドバイザー認証口コミ

This is my third stay there.Had a wonderful stay with family. All the staffs were nice. Love the structure and design of the room and spa. Kids loved Priya at the kids club. Mr Raj was always really nice to us. There was a lady at the egg station, she was nice. Food was amazing. Amazing sea view at the pool Everybody enjoyed their stay at So Sofitel. Thank you So Sofitel Kowshiki BH

Poor service but great location.

トリップアドバイザーの評価 2.0/5

Karun T トリップアドバイザー認証口コミ

Great location but very poor service. We stayed there for 10 nights, our bedding was never changed! We stripped the bed twice but they just used the dirty sheets and remade it. Rooms were cleaned between 4-6pm, no teas, towels or water was replaced we had to ask every time. After 4 days stay they gave us 4 additional teabags. In the end we just bought some water & tea from shops. The service was really poor at breakfast, bar & restaurants. Only one person was excellent, Marie Michelle, she worked at the egg station during breakfast time but ran the whole area. They should use her to train the staff team. Most of them just said they were overworked, even when we were the only people in the bar we had to go and ask for drinks & food. We were not told about the free daily boat ride or 30 mins free use of hamam for guests. The shower area was a bit mouldy & dated but our villa was huge. In the end we just gave up on the hotel and ate out. Location is perfect with sting rays coming right up to the beach. Beach is really stunning with good swimming pool.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at So Sofitel. We appreciate your comments, as they provide us with valuable insights into our guests' experiences. I’m glad to hear that you enjoyed our stunning location and the beautiful beach, as well as the spaciousness of your villa. However, I am truly sorry to learn about the issues you faced during your stay, particularly regarding service and housekeeping. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience you experienced. It is concerning to hear that your bedding was not changed during your stay and that essential items like tea, towels, and water were not replenished without request. I will ensure that this feedback is addressed with our housekeeping team to reinforce our standards for cleanliness and guest service. I appreciate your recognition of Marie Michelle's exceptional service at the egg station during breakfast. We will certainly consider your suggestion to utilize her skills in training our staff to enhance overall service quality. Regarding the lack of communication about our complimentary amenities, such as the daily boat ride and free use of the hamam, I apologize for any oversight in informing you about these offerings. We strive to ensure that all guests are aware of the services available to them. Your comments about the shower area have also been noted, and we will look into addressing any maintenance issues to improve our facilities. Thank you once again for your feedback. We take all guest comments seriously as we work towards enhancing our services and ensuring a better experience for future guests. Warm regards, So/ Sofitel Team

Poor customer service n food concerns

トリップアドバイザーの評価 2.0/5

M M トリップアドバイザー認証口コミ

Bedding & room & bathroom nice n clean comfy but buffet not great customer service very poor for such an expensive place. My son had gastro after our first meal there so I'm guessing food hygiene and preservation is questionable. I wouldn't go again

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at So Sofitel. We genuinely appreciate all guest comments, as they help us to improve our services and offerings. I am pleased to hear that you found the bedding, room, and bathroom comfortable and clean. However, I am truly sorry to learn about your experience with our buffet and the concerns you raised regarding customer service. This is certainly not the standard we strive to uphold. We take food hygiene and safety very seriously, and I want to assure you that we adhere to strict protocols to ensure the highest standards in food preparation and preservation. I regret that your son experienced discomfort after dining with us, and I hope he is feeling better now. If you could provide us with more details about your experience, it would greatly assist us in addressing this matter with our culinary team. Regarding customer service, I apologize if our team did not meet your expectations. We are committed to providing exceptional service to all our guests, and I will be sure to share your feedback with our management team for further training and improvement. Thank you once again for your feedback. We take all comments seriously as we strive to enhance our guest experience. Warm regards, So/ Sofitel Team

との提携 TripAdvisor

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周辺の他の施設

ソフィテルモーリシャスインペリアルリゾート&スパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 (1962 件のレビュー)

At 23.12 km

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