SO Sofitel Mauritius 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 788 件のレビュー

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SO Sofitel Mauritius - Image 1
SO Sofitel Mauritius - Image 2
SO Sofitel Mauritius - Image 3
SO Sofitel Mauritius - Image 4
Beau Champs, モーリシャス, 61008 ベルオンブル, モーリシャス

説明

ホテルのその他の情報

  • 手つかずの楽園にある隠れ家

  • 豪華なスイートとエレガントなヴィラ

  • 心安らぐ極上のスパ

  • 地元の美食をご堪能ください

  • モーリシャスの寛大さとフランス流のおもてなし術をご体験ください

当ホテルの客室

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ホテル所在地

SO Sofitel Mauritius

Beau Champs, モーリシャス
61008 ベルオンブル
モーリシャス

GPS:-20.509883, 57.435022

電話番号
ファックス +230 615 1049

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  788 件のレビュー

トリップアドバイザーの評価  4.7/5  4,877 件のレビュー

2025エクセレンス認証

Holiday

トリップアドバイザーの評価 5.0/5

Climber45098139578 トリップアドバイザー認証口コミ

Hotel super beautiful, food good, staffs friendly, beach beautiful, garden nice and green. We will come back again. Thank you

Honeymoon

トリップアドバイザーの評価 4.0/5

Srujana A トリップアドバイザー認証口コミ

Great property, good location, friendly staff! Sunset at the beach was wonderful! The property is big and quiet, peaceful. ♥️♥️

Dear Valued Guest, Thank you for sharing your memorable experience with us, by discovering the authentic vibe at Sofitel SO Mauritius, an exclusive collection of eco-friendly suites, architecture by Lek Bunnag and interior design by Kenzo Takada. We appreciate your kind words about our property and the experiences you enjoyed during your honeymoon. We strive to make all guests feel valued and our goal is to offer convenience and comfort to all our guests to discover peace, intimacy in flora and fauna. We are delighted to hear that you found our property beautiful and enjoyed the hospitality provided by our team. We can't wait to welcome you back for more incredible memories. Sincerely, Sofitel SO Mauritius Team

Very Good

トリップアドバイザーの評価 5.0/5

Relax16585156332 トリップアドバイザー認証口コミ

SO Sofitel gave us the true mauritian experience, without even stepping out of the property we were able to experience great leisure here. Kuddos to the amazing staff, good vegetarian Indian food (which is very hard to find here in Mauritius) etc.

Dear Valued Guest, Thank you for sharing your memorable experience with us, by discovering the authentic vibe at Sofitel SO Mauritius, an exclusive collection of eco-friendly suites, architecture by Lek Bunnag and interior design by Kenzo Takada. We strive to make all guests feel valued and our goal is to offer convenience and comfort to all our guests to discover peace, intimacy in flora and fauna. Relish French know-how and Mauritian charm with refined gastronomy. We are delighted that you enjoyed the authentic Mauritian experience and appreciated our dedicated staff and vegetarian Indian cuisine. Your kind words motivate us to continue providing memorable moments for our guests. We are delighted to hear that you found our resort relaxing, enjoyed the beautiful location, your recommendation means a lot to us. It was a pleasure hosting you among us, and we can't wait to welcome you back for more incredible memories. Sincerely, Sofitel SO Mauritius Team

Not 5-star: serious safety issues and no promised refund

トリップアドバイザーの評価 1.0/5

Manal S トリップアドバイザー認証口コミ

We booked expecting a 5-star family stay. Instead we experienced serious safety and service failures: Electrical hazard: exposed wire in a socket. I was shocked, reported it immediately; maintenance never fixed it. Two days later my wife was shocked too. Broken glass left near children: a glass broke in the restaurant; staff did not clean it for ~20 minutes despite repeated warnings, until a staff member got injured. Buggy transport delays: the property layout forces you to wait for a buggy; we often waited ~20 minutes at the entrance with small children. Car rental arranged via hotel: vehicle supplied had a broken headlight, discovered at night while driving. Refund not honored: we left early after 4 days; the hotel agreed to refund the unused nights within 2 weeks. It has been 4 weeks and nothing has been refunded.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at SO Sofitel Mauritius. We are sincerely sorry to learn about the concerns you encountered during your visit, particularly regarding the safety issues and service delays. Your experience with the exposed wiring and the broken glass is unacceptable, and we will review our maintenance and cleaning protocols with concern department to ensure that such incidents are addressed more effectively in the future. We understand the inconvenience caused by the buggy transport delays and appreciate your patience in this matter. Additionally, we regret to hear about the condition of the vehicle arranged through our services. Your comments regarding the car rental will be relayed to our team to ensure better quality control. Regarding your refund inquiry, we take such matters seriously and will investigate this further to ensure proper follow-up. Thank you for your understanding as we look into these issues, and we hope for the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely, Sofitel SO Mauritius Team

Wonderful and memorable stay with my family. Calm atmosphere, good food and great hospitality

トリップアドバイザーの評価 5.0/5

Nushrat S トリップアドバイザー認証口コミ

An emotional thank you to Mr Raj, of So Sofitel Bel Ombre, due to your very great hospitality. Your generosity, professionalism, and consideration, in particular, to our son, made our stay an unforgettable one. Your kind advice and true courtesy were valued greatly. You are an asset of the hotel. Merci infiniment! Thank you with all my heart to Mr Rajiv at So Sofitel Bel Ombre on your exceptional hospitality. Your hospitality, listening skills, and sincere kindness, in particular, to our son, made each visit to the restaurant and bar a pleasure. You are a service and human being of the best. We highly appreciate your graceful presence. Merci beaucoup! Dear Mr. Didier Zuel, I would like to thank you very much on your kind welcome and considerate service at So Sofitel during our visit. We really enjoyed your gracious manner, informative guidance and modest professionalism. It was a pleasure meeting you. Last but not least, I would like to thank all the staff at So Sofitel Hotel..

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 269 件のレビュー 8.5/10 ロケーション
  • 446 件のレビュー 5.9/10 客室
  • 765 件のレビュー 7.8/10 サービス
  • 17 件のレビュー 1.6/10 インターネット
  • 402 件のレビュー 6.3/10 料理
  • 211 件のレビュー 6.7/10 設備
  • 135 件のレビュー 3.7/10 清潔さ
  • 99 件のレビュー 5.7/10 プール

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お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 (1554 件のレビュー)

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