Grand Mercure Allegra Hervey Bay 5 stelle

My carer and I ( im 86) booked a two bedroom.garden spa apartment .I informed the receptionist I was elderly with a carer and asked if the apartment was suitable and was assured it was . On arrival the lift was disabled and my carer had to push a loaded trolley up a steep hill to reach our groundfloor rooms . The aircon could not be set below 23 deg on a 30 deg day and was stifling hot . I could not access the spa as there us no ladder or steps into the spa and no seating. Also only one jet was working We had a notice to empty the kitchen tidy on leaving and place rubbish in lower car park bins or be charged $25.00! The lift still not working after two days As we especially booked for spa use it was a waste of money . The receptionist was not interested in my complaint . The apartment was clean and large but certainly not worth $570.00 for two nights with no use of spa . Having experienced Mecure hotels elsewhere I expected better . This is a poor example of holiday apartments Will certainly broadcsat my sorry experience

The Allegra is our regular bolt hole for holidays and when visiting friends in Hervey Bay. Easy and efficient bookings, helpful staff and a wonderful visit. Our apartment was ready when we arrived and was just perfect for our holiday. The apartment was modern and equipped with everything we needed. Location on the Esplanade makes for morning walks and brekky in a great region. This was our 4th stay at Allegra and I there will be many more to come.

Extremely spacious and clean appartment. Friendly staff and close to the restaurants on the esplanade. Also ideal spot to visit Fraser Island from. Personally I also enjoyed the modern gym, sauna and the large pool (to which we had a private entrance from our terrace).

Si tratta di un apparthotel . Appartamento stupendo molto ampio e dotato di ogni confort. Da stare attenti all' orario della reception per chi dovesse arrivare dopo le 17 , avvisare prima per avere le istruzioni su come entrare. Garage al coperto e chiuso con cancello automatico. Alla reception molto gentili. Accanto al lungo mare. Con ristoranti nelle vicinanze. E stato proprio un bel soggiorno.

La struttura è veramente ottima, appartamenti spaziosi e ben arredati con tutti i confort. Il servizio è molto buono e il personale della reception è gentile, aiutando gli ospiti nel soggiorno e nelle gite organizzate che si possono fare nella zona. (Da non perdere Fraser Island e il Whale watching).