Avis müşterileri puanı 4.5/5 4.379 görüş
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10 minutes from the business district
On-site spa with sauna and heated indoor pool
Fitness and wellness centre, massage rooms
Excellent on-site dining at The Square
Free WiFi access is available
Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.
Check in başlangıç saati: 14h00
Check out bitiş saati: 12h00
Jalan Gatot Subroto 136
35226 bandar lampung
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Check in başlangıç saati: 14h00
Check out bitiş saati: 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Toplantı odalarının sayısı: 8
Maksimum büyüklük: 1.570 m²
Maksimum kapasite: 1600 kişi
Maksimum ziyafet kapasitesi: 1000 kişi
Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlarDaha fazla bilgi edinin
Patric01-Richard Business - 09/03/2021 TripAdvisor onaylı yorum
This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...
EPutri 02/01/2021 TripAdvisor onaylı yorum
This is my second stays in Novotel Lampung. It was quiet memorable. The hotel room is much bigger that other hotel, as well as the king bed. The ocean view room was amazing especially during dusk and dawn...
asriputri5588 05/11/2020 TripAdvisor onaylı yorum
From my experience as a member of Accor, this hotel is the most different hospitality and services , too bad. Hope the team fix it and make the hospitality and services much much better than before...
Business Stay Oct 19
capteugenesebastian Business - 21/10/2019 TripAdvisor onaylı yorum
Excellent service all round. Professional and attentive staff. As a Accor Platinum member was very pleased to have received an excellent level of service. The staff do at all times try very hard. Must say a positive improvement experienced each time.
Downgraded without consent
niccha03 Couples - 06/05/2019 TripAdvisor onaylı yorum
This is our first time back after 3 years to my home town since we got married, we booked the Premiere King Executive room that supposed to be located at level 14-16. Upon check in on 18/04, we didn't get inform the benefits we supposed to get like Lounge access, to validate the parking ticket during our stay, nor information about construction work going on. During check in, hotel was crowded with teenagers all over the lobby, it doesn't portray it is a 4-5 stars hotel. We suddenly got the room on level 7. Average room, facing the ocean but it didn't look like a permiere at all. It stated non smoking floor, but again on the way to the room around 2-3 teenagers sitting on the floor nearby the glass railing smoking cigarettes. Yes, on so-called non smoking floor!! The room attendant staff went in and out rooms but didn't even warn them. What a joke! Also we wanted to go out after checked in, we have to park back because apparently we need to validate the parking ticket. Walking back from parking to the lobby under the rain to validate the ticket and again long queue. Well then, why not explaining since check in? That was so not efficient check in. Back to the hotel, we received a cake amenity in the room. Thank you but after we ate it, we leave the plate outside the door. But after the next day, it was still sitting on the front of the door. Finally at the second day it was gone. It seems no room service nor room attendant care to remove a dirty plate. This was so weird. In hotel, even DM or Night Team supposed to patrol in each floor to make sure everything. We were so busy outside the hotel gathering with family and attending a wedding for this trip. Second day 19/04, we realized we supposed to have lounge access, went to Le Club accor staff, she gaves us the voucher only for tea or coffee with snacks. It's pretty average, where in other Accor hotels, Lounge access supposed to be private in another floor not mixed with a normal bar. Usually serves with cocktails and canape, this one just carton juices, coffee or tea. Glad the snacks was pretty good, but we prefer to have it like a small buffet where normal Lounge supposed to be. The drink option were not included with cocktails, beer or wines, this is really disappointing. On 20/04 ,we woke up around 6:30am with bang bang construction noise without advance warning from the hotel when we booked it nor information given when we checked in. Very irritating! This hotel been here for a couple of year, but the ceiling of the breakfast area on the lobby floor looks like it's not done. We were unhappy with the noise. In the evening of 20/04 we came back after the wedding outside the hotel, we saw at the elevator sign: Executive Lounge supposed to be at the high floor, and our room Premier Executive supposed to be 14-16. We suddenly felt the hotel belittled us. We got downgraded without our consent but we still pay the full amount (hospitality staff industry rate) of the Premier Executive room. The only we received was an apology from the DM (Duty Manager) and a wipe out bill around $45 our one time bar charges which was only couple of drinks. This is upsetting because our trip backhome has ruined. This should've been the highlights of our trip. But at my own home town I felt not welcome and felt belittled. This is the only Accor hotel in Lampung, but now I am concern with quality of the hotel and the service is not even close to other Accor hotels in all over the world. As as a hospitality staff, we should be treated as an asset of the brand. We treat others as we want to be treated. Not treating staff on holiday differently with other guest.
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