Mercure Manchester Norton Grange Hotel & Spa 4성

고객 평점 (ALL 평가) 4.2/5 390 리뷰

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, 영국

호텔설명

호텔 추가 정보

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

숙박

호텔 위치

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
영국

GPS:53.581386, -2.175206

전화
팩스 +44 1706 516781

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 룸 서비스

PICKWICK RESTAURANT & BAR

Discover flavors at the Pickwick Restaurant & Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  390 리뷰

TripAdvisor 평가  4.0/5  2,363 리뷰

2025으뜸 시설

Warm welcome

트립어드바이저 평점 5.0/5

NorthStar35832818825 TripAdvisor 인증 리뷰

Went over New Year and without fail the hotel and all the staff were amazing ,all set by the general manager .He did everything that he had asked his staff to do .Nothing was too much trouble and food /service was excemptional for the around 100 people being served at the same time .!!Thoroughly recommend !

Dear Guest, Thank you very much for your wonderful feedback following your New Year stay with us. I am delighted to read that you received such a warm welcome and that both the food and service met your expectations, especially during a busy period. Your kind comments about the team mean a great deal, and I will be sure to share your feedback with everyone involved. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again very soon. Warm regards, Rama Arimilly General Manager Mercure Norton Grange Hotel & Spa

Christmas break

트립어드바이저 평점 5.0/5

J6369ETbarbarad TripAdvisor 인증 리뷰

Rooms were good, clean and very comfortable. The Hotel was clean throughout but just a little chilly at times. The room staff looked after the rooms well and kept us well stocked with tea and coffee Restaurant staff were very polite and went out of their way to help. The only downside was no evening entertainment after our evening meals. We had music and singers whilst we were eating. Music stopped about nine. Overall it was a lovely place to stay

Dear Guest. My team & I, wish you a happy, healthy & prosperous New Year head to you and your family. Thank you for taking the time to share your feedback following your Christmas break with us. I’m pleased to hear that you found your room clean, comfortable and well maintained, and that both our housekeeping and restaurant teams looked after you so well. Your kind comments about the politeness and helpfulness of our staff are truly appreciated and will be shared with them. Thank you also for your constructive feedback regarding the temperature in the hotel and the evening entertainment. We value comments such as these, as they help us review how we can further enhance the guest experience during festive periods. We’re delighted that overall you enjoyed your stay and hope to welcome you back to Mercure Norton Grange Hotel & Spa again in the future. Warm regards, Rama Arimilly General Manager Mercure Norton Grange Hotel & Spa

Christmas party night

트립어드바이저 평점 5.0/5

deborahblue TripAdvisor 인증 리뷰

Attended a works Christmas party night,it was just amazing,staff were very helpful and polite,the running of everything just went smoothly,the dj was absolutely fantastic,got everyone involved and played some fantastic tunes ,he is a gem ,the best ,thank you for an absolutely brilliant night .

Dear Deborah. Happy New Year!! Thank you very much for your wonderful feedback following your Christmas party night with us. I’m delighted to hear that you had such an amazing evening and that everything ran smoothly from start to finish. It’s especially pleasing to know that our team were helpful and polite, and that the DJ helped create such a fantastic atmosphere and got everyone involved — I will be sure to pass on your kind words to both the team and our entertainment partners. Thank you for choosing Mercure Norton Grange Hotel & Spa to celebrate your works Christmas party. We truly appreciate your recommendation and hope to welcome you back again very soon. Warm regards, Rama Arimilly General Manager Mercure Norton Grange Hotel & Spa

Poor management

트립어드바이저 평점 1.0/5

Tricia k TripAdvisor 인증 리뷰

Please rethink if you are attending a Christmas party night at this hotel. I attended last night with 9 other people, for the Christmas party night and was shocked by the language used by the DJ, yes may have been banter, as this was the response of the manager, but it left an unpleasant feeling to us and others, who in actual fact after the food had been served. There was ond table, in particular, full of drunk, young people, clearly using drugs. One man in particular was allowed to carry on jumping around, twirling and kicking out his legs, clearly on drugs, even kicking my leg, making me tell his surrounding friends that he had just hurt me! Nobody was interested and this behaviour just carried on. A fellow dancer on the very tiny, overcrowded, dancefloor complained about the same man, to the DJ due to his extremely strange behaviour, whilst dancing erratically in front of a blank wall! This man should have been thrown out on the spot, but no he was allowed to just carry on with his drug fuelled behaviour. Then to top the night, my brand new fur jacket was stolen from the coat rail. Again the management did not want to know, they were not interested at all. There is a piece of paper attached to the rail advising your own risk etc. Unfortunately this was not visible to me at the time due to the amount of coats hanging up already. So DO NOT LEAVE YOUR COATS ON THE SAID COAT RAIL. IF YOU DO YOU RUN THE RISK OF LOSING IT like i did Such a beautiful hotel and yet very poor management Literally did not want to accept any responsibility or offer an apology whatsoever We will not be returning to this establishment I just advise people to think very carefully before making any kind of reservation

Dear Guest, Happy New Year!! Thank you for taking the time to share your feedback. I am very sorry to hear about your experience at our Christmas party night, as it clearly fell short of the standards we aim to provide. Please accept my sincere apologies for the behaviour you witnessed, the language used by the DJ, and the way your concerns were handled on the evening. This is not the atmosphere we want our guests to experience, and your comments have been shared with the management team for review. I am also sorry to hear about the loss of your jacket and that you felt unsupported at the time. I appreciate how upsetting this must have been. Thank you for bringing this to our attention. Your feedback is taken seriously and will help us improve going forward. Kind regards, Rama Arimilly General Manager Mercure Norton Grange Hotel & Spa

Lunch with Santa

트립어드바이저 평점 5.0/5

Charlotte W TripAdvisor 인증 리뷰

My family and I recently attended the Lunch with Santa event, and it was absolutely wonderful! From start to finish. The food service was excellent, offering a variety of delicious options that catered to everyone’s tastes. The highlight for the kids was undoubtedly the face painter and the kids' entertainer, who kept them engaged and entertained throughout the event. Of course, meeting Santa was the cherry on top! He came bearing gifts for all the children. Overall, it was a fantastic event.

Hi Charlotte, Happy New Year!! Thank you for your lovely review. I’m delighted to hear that you and your family enjoyed our Lunch with Santa event so much. It’s wonderful to know the food, entertainment, and Santa himself helped create such a memorable experience for both adults and children. Your kind words will be shared with the team who worked hard to make the day special. We truly appreciate your feedback and hope to welcome you and your family back again soon. Kind regards, Rama Arimilly General Manager Mercure Norton Grange Hotel & Spa

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 166 리뷰 9/10 위치
  • 644 리뷰 6.9/10 객실
  • 637 리뷰 8.2/10 서비스
  • 7 리뷰 0/10 인터넷 가격
  • 354 리뷰 8.5/10 웰니스 센터
  • 268 리뷰 5.7/10 안락함
  • 261 리뷰 6.7/10 청결도
  • 219 리뷰 7.3/10 조식

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