Mercure Cardiff Holland House Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 725 件のレビュー

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Mercure Cardiff Holland House Hotel & Spa - Image 1
Mercure Cardiff Holland House Hotel & Spa - Image 2
Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

説明

ホテルのその他の情報

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

当ホテルの客室

ホテル所在地

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

電話番号
ファックス +44 29 2048 8894

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  725 件のレビュー

トリップアドバイザーの評価  4.0/5  3,829 件のレビュー

2023エクセレンス認証

Beautiful hotel, awful bed, expensive parking and poor service.

トリップアドバイザーの評価 2.0/5

Ian H トリップアドバイザー認証口コミ

We arrived at the hotel to find that parking was charged at £22 for just 24 hours. Given that the parking was clearly signposted as for hotel guests, we expected it to be either reasonably priced or, ideally, complimentary. Upon entering the hotel, we were impressed by its modern and elegant design. The atmosphere was lovely, and it certainly had a great first impression. However, the service left a lot to be desired. The reception took ages to get us checked in. When we finally made it to our room, we were pleased to see that it was spacious, clean, and modern. Unfortunately, our excitement was short-lived. When it came time for bed, we realised that instead of a double bed, we had been given two twin beds pushed together. This was a big disappointment, especially as we were expecting a proper double bed for our stay as a couple, and because we were there to celebrate our first year together. To make matters worse, the bed was extremely uncomfortable, lumpy and uneven, with a noticeable dip in the center where the beds were joined. For such a stylish hotel, this was quite shocking and unacceptable. The next issue occurred at check-out when I realised I had left my phone charger in the room. I asked the receptionist if I could quickly go back to retrieve it, but they insisted that they would need to contact the cleaning staff and have the charger brought to me. What should have taken two minutes turned into a one-hour wait, which was frustrating. To make matters worse, a week later, I received a £100 parking fine because we had exceeded the 24-hour parking limit by 45 minutes. This was due to the delay caused by the receptionist not allowing me to quickly return to my room to collect my charger. It was an unnecessary complication that resulted in a fine and additional cost, and I still don’t understand why I wasn’t allowed to just retrieve my charger myself. In summary, while the hotel is beautifully designed, the poor service and uncomfortable bed were major letdowns. The added parking charge and the fine from the receptionist’s refusal to let me retrieve my charger ended up more than doubling the cost of our stay. It’s a shame, as the hotel has a lot of potential but was ultimately let down by these issues.

Luxury in the heart of Cardiff

トリップアドバイザーの評価 5.0/5

Wooledge ビジネス - トリップアドバイザー認証口コミ

Well placed near the heart of Cardiff city center, Holland House offers extra luxuries for your stay. The gym and pool are great and there is a good restaurant too. Rooms are a good size and have all the mod cons.

Dear Wooledge, Thank you for your fantastic review! We're thrilled you enjoyed the luxury and convenience of our hotel and that our location, gym, pool, and restaurant added to a memorable stay. It’s wonderful to hear the room amenities met your expectations, making your time with us comfortable. We look forward to welcoming you back for another excellent experience.

Would never recommend

トリップアドバイザーの評価 1.0/5

splat101 ファミリー - トリップアドバイザー認証口コミ

Went to stay here on Saturday and ended up walking away. Sadly very disappointing. At first the staff rang in the week to ensure that what we needed was accommodated but when we arrived the staff said they didn’t know what we were talking about. My dad doesn’t do lifts and when we tried to get out of the stair well it turns out that you don’t come into the reception you go outside to the back of the hotel which is dark and in my opinion unsafe and have to then walk round to the front! If you need to go up the stairs staff have to take you round the hotel, go outside to then be able to go up the stairs where their Keys don’t work! Health and safety worries. To top it off when leaving the car park the shutter wouldn’t go up so had to get reception to do it, they wouldn’t answer the phone number which was displayed so had to go to reception they opened the shutter when in reception obviously that then shut before we got down to the car again. Staff are incompetent and have no clue what to do!!!! Sadly would not recommend due to health and safety issues.

Dear Splat101, Thank you for sharing your experience, and I’m truly sorry for the challenges you encountered during your stay. It’s disappointing that despite our call earlier in the week to confirm your needs, things were not as smooth upon arrival. Our team worked to assist you as best as possible, but we regret that we could not provide a resolution that fully met your expectations. The access issues you faced with the stairwell and car park, along with the difficulties in reaching assistance promptly, caused unnecessary frustration, and we apologize for the inconvenience. Your feedback is valuable, and we will be reviewing these matters internally to make improvements where needed. Thank you again for sharing your thoughts.

Disappointed

トリップアドバイザーの評価 3.0/5

callliam ファミリー - トリップアドバイザー認証口コミ

We booked the card of hotel for the weekend and we were really looking forward to it from the outside the hotel looks lovely. The first room we were given was like a sauna it was so hot we went down to reception and reported this and they said we could wait until it was repaired later in the day or we could change a room so we change rooms we had no apology or no help whatsoever to move to another room Then on our first morning we were looking forward to a nice breakfast how disappointed we were it was stone cold. We told the waitress and she warmed up in the microwave. We started eating it and then my daughter found a black hair in amongst the scrambled eggs we form the waitress again and got up to leave , the waitress was talking to the chef and we heard him say is it that couple again when she said yes he shooed us away with his hand and said go away. It was absolutely disgusting service the lady in reception was very apologetic and helpful, but we could not get a refund for breakfast as we had booked through Booking.com so if you stay at this hotel, I do not recommend you have in the breakfast. It was absolutely disgusting.

Dear Callliam, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet your expectations and apologize for the issues you encountered during your stay. We regret that your initial room was uncomfortably hot and that you did not receive adequate assistance or an apology during the room change process. Ensuring our guests’ comfort and providing helpful service is a priority, and we will address this with our reception team to improve our response in such situations. We are also deeply concerned about your breakfast experience. Serving cold food and discovering a hair in your meal is unacceptable. Additionally, the unprofessional behavior you encountered from the chef is not reflective of our standards. We sincerely apologize for this and will take immediate action to address these issues with our food and beverage team to ensure they do not happen again. Thank you for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide a better experience in the future. Kind regards

Exceptional service

トリップアドバイザーの評価 5.0/5

Mikeyboy657 ビジネス - トリップアドバイザー認証口コミ

Really warm and natural welcome at reception on check in. Restaurant staff brilliantly and they really care about your experience. Food really good too. Erikson, Levi and Inceno on top form for dinner service. Thank you. Rooms nice, bathrooms could do with a revamp though.

Dear Mikeyboy657, Thank you for your exceptional feedback! We’re delighted to hear that you received a warm welcome at check-in and that our restaurant staff made a positive impact on your dining experience. I’ll be sure to share your kind words with Erikson, Levi, and Inceno—they will be thrilled to know their efforts were appreciated! We appreciate your feedback regarding the bathrooms, and I will pass this along to our management team as we continually seek to enhance our facilities. Thank you once again for your kind words. We look forward to welcoming you back for another great stay! Kind regards,

との提携 TripAdvisor

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