Mercure Cardiff Holland House Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,054 件のレビュー

Mercure Cardiff Holland House Hotel & Spa - Image 1
Mercure Cardiff Holland House Hotel & Spa - Image 2
Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

当ホテルの客室

ホテル所在地

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,054 件のレビュー

トリップアドバイザーの評価  4.0/5  3,734 件のレビュー

2023エクセレンス認証

Awful avoid

トリップアドバイザーの評価 1.0/5

Teresa B トリップアドバイザー認証口コミ

Inedible overpriced food and terrible attitudes. We stayed for 2 nights for a large function which was well managed. However, on the first evening in the restaurant the meals were cold. They were returned cold with hot gravy poured all over them. The cheesecake dessert had a black hair in it and I received a shoulder shrug from the manager who said it wasn't his but to inform reception which I did. Here I was informed by a very rude sarcastic lady that if I still felt annoyed in the morning to tell reception??? We had a bed,breakfast and dinner package so ordered breakfast to the room.....that cost extra £10. The small plates of salami were missing just had 3 slices of curled up plastic cheese, no coffee pot just a cup with a saucer on top that had spilt, no milk jug just small spirit glass for both beverages and cereal. The cooked breakfast was cold and the "toast" was thin slices of stale bread. The cleaner left new towels but did not make the bed or clean. Later that evening we ordered from the menu for delivery...rack of ribs with a squirt of sauce o top, side of chips was tiny, chicken with serrano ham and no saute potatoes which when they did arrive where like hard deep fried tiddlywinks....and yes all cold. This meal plus a bottle of pinot was £88 plus £10 room charge. Couldn't face the breakfast the following morning so instead of taking advantage of our late check out which was extra we left. The parking is £20 /night but as it is only about 40ish spaces it took 8 drive arounds before we found a space. A lovely receptionist called Laura helped us with my husbands oxygen equipment and our air conditioning and this was the only positive about this stay. Nothing was too much trouble for her. The only meals consumed were those during the function. Never again

Sir G week end

トリップアドバイザーの評価 2.0/5

Recce-61alfa ビジネス - トリップアドバイザー認証口コミ

Over night stay , room 701 room to poor standard for this type of hotel room in need of refit. The room has a disabled shower and not the best. Fowsty smell to room poor selection of furniture. Breakfast poor selection and food cold on hot plate all self service.

Nice hotel but poor quality food

トリップアドバイザーの評価 2.0/5

404nickl Couples - トリップアドバイザー認証口コミ

Recently stayed here for a few nights in this lovely hotel with a great location and good leisure and spa facilities but unfortunately the food offering here is shambolic and on the night we are here we decided it was the worst food we had ever been served with the food resembling no familiarity to the menu description and both me and my partners food was not fresh and had an unpleasant taste I would never return to this restaurant. The breakfast offering is also very poor and stuff hovering around but do not engage with customers and on two occasions while getting more breakfast and drinks refills my plate was taken away . This hotel will also not take cash over the bar and refused cash claiming they don’t have chsnge in the till . Please be wary of the services provided here .

Don't waste your money...

トリップアドバイザーの評価 1.0/5

Lauren L トリップアドバイザー認証口コミ

The phone in the room does not work and no-one answers the WhatsApp phone number, when I was finally able to order room service it took 45 minutes for a bowl of chips and a glass of wine despite not being told there would be a delay or any explanation when finally received. I booked a spa treatment and was not told when booking or on arrival that there would be swimming lessons in the pool, if I had been aware I would have booked a different time. Instead I was greeted by a large group of screaming children running around in the changing room, children shouting during my treatment and I did not get to use the facilities as I had paid to relax and the noise was awful. I mentioned all of this at checkout and was advised to send an email so I sent one to the hotel and one to the spa and both of these have been ignored even though it has been over a week. I am appaled with the poor experience and the lack of customer service and will not be wasting my money by returning here!!

Nice hotel but awful food

トリップアドバイザーの評価 3.0/5

Emma D Friends getaway - トリップアドバイザー認証口コミ

The hotel is fabulous, the spa is basic but ok, the restaurant is awful. I paid £17 for a trout dish, thinking it would be served with vegetables or potatoes...no it's just the trout. When I ordered fries, they were half cooked and were sent back.I asked for vegetables but I was given overcooked mush. My friend had the spicy cod tocos, they were just fish fingers. Her prawn cocktail came with stale white bread, and not the promised rustic bread. It was a truly awful meal. Thankfully we had bought snacks in M&S earlier in the day. You would expect a hotel to have chefs trained to a reasonable standard, they couldn’t even give me mashed potato because it came pre-packed with a different meal and they obviously didn’t have actual potatoes in the kitchen. I will stay here again but I will eat out next time.

Dear Emma, Thank you for taking the time to share your feedback about your recent experience at our hotel. We do apologise for the shortcomings that you encountered in the restaurant, your comments about the dishes and the food quality are concerning and we will ensure that we address these with the kitchen team and management Thank you for bringing these issues to our attention, and we look forward to the opportunity to provide you with an improved dining experience during your next visit. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,221 件のレビュー 7.7/10 ロケーション
  • 2,592 件のレビュー 6.9/10 客室
  • 1,885 件のレビュー 7.6/10 サービス
  • 33 件のレビュー 6.9/10 インターネット
  • 1,050 件のレビュー 5.9/10 清潔さ
  • 874 件のレビュー 5.3/10 設備
  • 773 件のレビュー 7.3/10 朝食
  • 602 件のレビュー 6/10 料理

Powered by Trustyou

周辺の他の施設

Cardiffのすべてのホテル