ibis Cardiff Gate - International Business Park 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 660 件のレビュー

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Malthouse Avenue, Cardiff Gate Business Park, Pontprennau, CF238RA CARDIFF, United Kingdom

説明

ホテルのその他の情報

  • Located in Cardiff Gate International Business Park

  • Fogg's Restaurant serves a choice of international cuisine

  • Dedicated meeting room capable of accommodating 25 guests

  • Easy access to and from the M4 Motorway at north Cardiff

  • Nearby services include Starbucks, ASDA, McDonalds and more

当ホテルの客室

ホテル所在地

ibis Cardiff Gate - International Business Park

Malthouse Avenue, Cardiff Gate Business Park, Pontprennau
CF238RA CARDIFF
United Kingdom

GPS:51.53965, -3.130482

電話番号
ファックス +44 29 2073 4222

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Ibis Restaurant

非契約写真

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  660 件のレビュー

トリップアドバイザーの評価  4.0/5  792 件のレビュー

Been to better Ibis hotels

トリップアドバイザーの評価 3.0/5

Difromsouthsea Couples - トリップアドバイザー認証口コミ

We’ve stayed at a lot of Ibis hotels and this one was probably one of the most disappointing. It really needs refurbishing. The furniture in the rooms is old and damaged and the bar area was similarly ‘tired’. Also breakfast wasn’t up to the usual Ibis standard with less choice and some of the cooked food dry. However the staff were really pleasant and helpful

Good Location

トリップアドバイザーの評価 4.0/5

anezreltub ファミリー - トリップアドバイザー認証口コミ

Great place with free parking, right on the Services. Toby Carvery is a 3 minute walk away, although not a great walk as no footpath. Hotel had a £1 pool table which was good which is card only in the bar. Room alot bigger than other Ibis I've stayed in before. Would stay again if in the area, short drive into Cardiff.

Dear Guest, Thank you for your review! We're glad you enjoyed the spacious room, free parking, and the pool table. We look forward to welcoming you back next time you're in the area! Best Regards, Guest Service Team IBIS Cardiff Gate Hotel

Fabulous Staff

トリップアドバイザーの評価 5.0/5

Safari29668932809 Solo travel - トリップアドバイザー認証口コミ

The staffs went beyond to help me as I was lost on the way to walking to the hotel and one of the staffs came all the way to take me to the hotel. He mention some time it’s happen to foreigners and they try the level best to help them. The check in was smooth and they were chatty during the checkin and offered me a coffee while they check in. During the evening I came for dinner as I don’t know the places didn’t want to go out but the staffs were on duty looked after well. Special thanks to Romes and Jez for exceptional help during my stay. Will come back again for the next event.

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff went above and beyond to assist you, especially when you were feeling lost on your way to the hotel. Ensuring our guests feel welcomed and cared for is always our top priority, and we're delighted that you felt well taken care of throughout your stay. It's wonderful to hear that you found the check-in process smooth and enjoyed the friendly conversation with our team. Offering you a coffee during check-in was our pleasure – we believe those little gestures can make a big difference in your overall experience. We're glad that you chose to dine with us in the evening and that our staff looked after you well. Ramesh and Jes are truly exceptional members of our team, and we'll be sure to pass along your special thanks to them. They'll be delighted to hear that they made a positive impact on your stay. We can't wait to welcome you back for your next event! If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again! Kind Regards Fazmil Haneefa General Manager

50/50

トリップアドバイザーの評価 3.0/5

Rachel T トリップアドバイザー認証口コミ

Booked with a friend for one night. Staff very welcoming when checking in. Hotel is modern, clean and quiet. Unfortunately, the Staff we encountered during our stay were not as lovely as the hotel! When getting ready for our evening, our door was knocked and a male Staff member aggressively tried to enter our room while changing. Once covered we allowed him in, where he barged in and accused us of smoking in the room?! Apparently our smoke detector was flashing on their fire panel, and so this was obvious that we were smoking (which we of course weren't!). He appeared to search our room, and was taking multiple phone calls while stood in the centre of the room! He eventually left, saying he would probably be back in 5 minutes. He didn't return, and a short while later we went outside for a cigarette (as we had each time we wanted one), and I asked said man if the problem had been sorted, to which he rudely replied "No. Its still beeping." His tone was aggressive, short and just overall very unwelcoming. We also encountered another rude staff member when returning from our evening out, and when I mentioned submitting a complaint, he couldn't have cared less and told me to go ahead! Overall, hotel is clean, beds are comfortable, unfortunately no bath in room. Staff are rude and unwelcoming, we wouldn't recommend and won't be returning.

Dear Guest, I'm sorry to hear about your experience at the hotel. It's disappointing when the staff doesn't match the quality of the accommodations. It sounds like there were some lapses in professionalism and customer service during your stay and I can assure you those staffs will be re train on the guest service activities in order to avoid any incident in the future. I did investigated the your comments in regard to the fire system I did saw that the was giving warning to check your room in order ensure of your safety and 200 other guest’s safety we will have to check by law and take action immediately the staff was trying to do the exercise as it been told nevertheless we will be focusing guest service trainings. Your feedback is valuable and can hopefully prompt improvements in staff training and management. Thank you for sharing your honest review, and I hope your next accommodation exceeds your expectations. Kind Regards Hotel Management Ibis Cardiff Gate

Quality of dinner and customer service

トリップアドバイザーの評価 1.0/5

Sonia A トリップアドバイザー認証口コミ

The dinner saved was disgusting, tasteless and low quality. The team is not cared about the customers feelings - all have one sentence only to tell, will inform the manager. Then what !!!. I am just wondering if they dont have a good chef or the items ordered, why are they accepting the order and taking money.. Dessert looks like an experiment done by a kid while trying to learn cooking, which I received instead of carrot halwa. Charging 19 pound, even not worth for 5 pound..

Dear Sonia, First off all thank you for staying with us in ibis Cardiff Gate Hotel. We sincerely apologize for the disappointing experience you encountered during your time with us. It deeply concerns us that your dinner did not meet your expectations and left you feeling dissatisfied. We genuinely value feedback from our guests as it allows us to continuously improve our services. Your comments regarding the taste, quality, and presentation of the dishes have been noted, and we assure you that we will address these issues with our food and beverage team to ensure that such lapses do not recur in the future. Regarding the dessert, we regret any confusion or dissatisfaction caused by receiving an alternative to the carrot halwa. This was certainly not our intention, and we apologize for any inconvenience it may have caused. We would be grateful for the opportunity to make amends and regain your trust. Please consider reaching out to us directly so that we may further discuss your concerns and extend a gesture of goodwill. We hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future. Warm regards, Hotel Management ibis Cardiff Gate Hotel

との提携 TripAdvisor

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