머큐어 부다페스트 시티 센터 호텔 4.5성

고객 평점 (ALL 평가) 4.6/5 1,036 리뷰

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머큐어 부다페스트 시티 센터 호텔

Vaci utca 20, Parking : Petofi Sandor utca14, GPS : N47°29'4.59 E19°3'13.39''
1052 부다페스트
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GPS:47.494183, 19.052557

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

고객 리뷰

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자세히 보기

ALL 평가  4.6/5  1,036 리뷰

TripAdvisor 평가  4.0/5  739 리뷰

Great hotel

트립어드바이저 평점 5.0/5

207elaneh Couples - TripAdvisor 인증 리뷰

I can't fault this hotel, location is spot on , hotel beautiful and clean all staff very helpful, my only problem was rooms very warm abut requested a fan which solved the problem, shopping at your doorstep, walking distance off all attractions

Dear 207elaneh, Thank you for sharing your experience following your recent stay at our hotel! I am delighted to hear that you had an enjoyable stay and that our central location, cleanliness, and helpful team contributed to a positive visit. I am also glad we could assist in making your room more comfortable. It is wonderful to know that our ideal location allowed you to easily explore the nearby shopping and attractions. We truly appreciate your recommendation and hope to welcome you back for another great stay in the future! Kind regards, Róbert Kovács General Manager

Lovely Hotel

트립어드바이저 평점 5.0/5

ROBERKM11 TripAdvisor 인증 리뷰

Excellent location. Friendly staff and clean, comfortable rooms. Breakfast buffet was varied with everything fresh and hot. Great coffee/tea facilities. This hotel is central for most areas in Pest and right in the middle of the shopping area. Comfortable bar area and reasonably priced although plenty if bars/restaurants also on the doorstep. Couldn't hear any noise in our room from outside. Would definitely recommend a stay here.

Dear ROBERKM11, Thank you for sharing such a glowing review of your recent stay with us. I am delighted to hear that you enjoyed our central location, friendly staff, and clean, comfortable rooms. It is wonderful to know that you appreciated the variety and freshness of our breakfast buffet and found the coffee and tea facilities to your liking. I am also pleased that you found the bar area relaxing and reasonably priced while still having so many great options nearby. Your recommendation means a lot to us, and we truly hope to have the pleasure of welcoming you back for another memorable stay in the future! Kind regards, Róbert Kovács General Manager

Stay for the location, not for the amenities :/

트립어드바이저 평점 2.0/5

slickpanda 비즈니스 - TripAdvisor 인증 리뷰

For someone that enjoys the proximity to the city centre & central locations, this property certainly checks the box.. and next to staff courtesy, everything good stops short (and this coming from an Accor ALL member!) Despite being put up in a so-called 'superior' category room (view from room in pic attached), the amenities were anything but.. toiletries/basics were skim (no moisturizer even), room slippers only provided in 'higher' room categories, no iron/board in room for safety reasons (although I've seen this provision in other properties as well, so not too surprised) and housekeeping was non-existent at times, when on 1-2 days, room was not even cleaned or replenished, with 0 effort to even try otherwise. For a similar (or lower) price, you're probably better off choosing Ramada next door, which offers a similar room, but with all of the amenities missing at Mercure, including much better breakfast offering :)

Dear slickpanda, Thank you for sharing your experience with us following your recent stay at our hotel. While receiving feedback of this nature is never easy, we sincerely appreciate you taking the time to share your thoughts. Guest satisfaction remains our top priority, and your feedback will be noted as part of our ongoing commitment to exceeding our guests' expectations. We are pleased that you appreciated our central location, which is ideal for those looking to be close to the city center. However, we understand that, due to the surrounding tall buildings, our rooms do not offer expansive views. While our rooms are designed with comfort in mind, we recognize that there are differences in the amenities offered across our room categories. As you move up to higher room categories, the range of amenities provided increases. We regret if the absence of any specific amenities caused discomfort during your stay, as we strive to provide the best possible experience within the offerings of each room type. We also appreciate your understanding of our commitment to mitigate fire hazards and prioritize guest safety with a dedicated ironing room. Providing a clean and comfortable environment for our guests is a top priority, and we apologize for any oversight that may have occurred during your visit. Your experience does not reflect the high standards we strive to uphold, and we will address this matter with our housekeeping team to ensure such issues are avoided in the future. At the same time, we would like to encourage you to share any concerns with us during your stay without hesitation. Our team is always here to help and would be more than happy to assist in finding a suitable solution to make your stay as comfortable as possible. Should your travels bring you back to Budapest, we would be honored to welcome you again and provide a more satisfying experience. Kind regards, Róbert Kovács General Manager

Excellent location

트립어드바이저 평점 4.0/5

madhu931 가족 - TripAdvisor 인증 리뷰

I stayed at this hotel for 3 nights with my daughter whilst visiting the Xmas markets. The location of the hotel is perfect as walking distance to all the markets and also the river Danube . Check in was quick , rooms adequate for a city location and the hotel well maintained. We had breakfast included which was plentiful , fresh and a variety of choices . The hotel has a nice bar . Overall a nice hotel with everything in close proximity.

Dear madhu931, Thank you for taking the time to share your kind feedback with us. I am delighted to hear that you and your daughter enjoyed your visit and that our central location added convenience to your exploration of the Christmas markets and other attractions. It is also wonderful to know that you appreciated the quick check-in process, the variety and quality of our breakfast, and the comfort of our facilities. We are pleased to have made your stay a pleasant one and hope to welcome you back in the future for another memorable visit! Kind regards, Róbert Kovács General Manager

Great location but could be better.

트립어드바이저 평점 3.0/5

Shortstraw79 TripAdvisor 인증 리뷰

We have just come back from this hotel after a long weekend in Budapest, and we chose this because of its location. Which is 10/10 when it comes to the location, it is near the bus stop from the airport shuttle, close to the Christmas market and close to the Danube and other restaurants. When first entering the hotel it looks stunning and it is, all warm and charming. The staff were very friendly on check in and check out and they helped us with our bags in storage. Check in was easy. The reason for the score was due to the cleanness of the hotel, the main parts of the hotel were fine but the carpet in our room was dirty with marks on it, the lamp next to the bed also had marks on it, not very good at all. We went to breakfast which is the usual in City centre hotels but where we sat by the front door there was a ledge and it was thick in dust as well as some food bits, something you don't want to see in a food area. Staff in the restaurant were also too triggy happy to take your cups and plates, as in just as you had finished it was taken. I would stay for the location and the reception staff.

Dear Shortstraw79, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you enjoyed our central location and found it convenient for your visit to Budapest, including the proximity to the airport shuttle, Christmas markets, the Danube, and local restaurants. It is also wonderful to know that our staff made a positive impression with their friendly service at check-in and check-out. However, I regret to learn that certain aspects of your stay, particularly the cleanliness of your room and the breakfast area, did not meet your expectations. The concerns you raised are certainly not reflective of the high standards of service we strive to provide, and I sincerely apologize for any inconvenience this may have caused. Please rest assured that we are addressing these issues with the relevant departments to ensure that the necessary steps are taken to prevent similar occurrences in the future, and to ensure we consistently deliver the high standards of service we are committed to providing. While I wish your stay would have been entirely perfect, we would be honored to welcome you back and provide you with a fully enjoyable experience on your next visit to Budapest. Kind regards, Róbert Kovács General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,233 리뷰 9.6/10 위치
  • 1,070 리뷰 6.2/10 객실
  • 887 리뷰 8.7/10 서비스
  • 16 리뷰 7.1/10 인터넷 가격
  • 626 리뷰 3.7/10 안락함
  • 625 리뷰 8.3/10 조식
  • 409 리뷰 7.7/10 청결도
  • 25 리뷰 7.7/10 웰니스 센터

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