ibis Jaipur City Centre 3 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 963

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ibis Jaipur City Centre - Image 1
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Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road, 302006 JAIPUR, Indie

Opis

O hotelu

  • Located in City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Rooftop pool

  • Spa facility

Nasze pokoje

Lokalizacja hotelu

ibis Jaipur City Centre

Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road
302006 JAIPUR
Indie

Pozycja GPS:26.90788, 75.77991

Telefon
Faks +91 141 475 5111

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 963

Ocena TripAdvisor  4.4/5  Liczba opinii: 1 857

Rude , unprofessional and cruel staff

Ocena na stronie TripAdvisor 1.0/5

Ankit B Opinia zatwierdzona w TripAdvisor

Our family was on a 3 day visit to rajasthan for a vacation and our uncle booked 3 rooms for 2 nights at the Ibis , we got to the hotel at about 12:30 am. My uncle is a Indian citizen and we were his guest , we presented our visa , ID’s and photos of our passport with our valid international drivers licences issued by Australian government but the adamant and rude staff at reception refused us entry as they wanted to see our passports, the Accor group website clearly mentions that for international travellers valid visa and 1 valid ID ( which includes drivers licence ) can be presented , we presented all documents required but were still denied our booking , also the staff didn’t let us speak with any senior management and didn’t take into consideration that we had a 4 Year old CHILD travelling with us . At 1 pm in the middle of the night we were left outside to make other alternate arrangement with a 4 year old child. The hotel staff was rude and didn’t even had the compassion that they are sending a family out of the hotel at 1 pm with a child on board . We were not given any refunds for our booking. We manage to get a booking at Marriott Jaipur after that and the staff there was very welcoming and compassionate. We have travelled and stayed at many hotels around the world but never experienced such rude, unprofessional and cruel behaviour by any hotel staff ever. Will never stay at ibis premises again and would definitely not recommend families at this unprofessional hotel.

Khamma Ghani Thank you for bringing this matter to our attention. We sincerely regret the distress and inconvenience caused to you and your family upon arrival, especially considering that you were travelling with a young child. We understand how upsetting this situation must have been and apologize for the experience you had at our hotel. At ibis hotels, we strictly follow government regulations and brand compliance policies regarding guest identification. As per these guidelines, original passports are mandatory for all foreign nationals at the time of check-in, irrespective of visa status or alternate IDs. Unfortunately, copies or photographs of passports cannot be accepted, and this requirement is non-negotiable under local law. That said, we are deeply concerned about your feedback regarding the manner in which the situation was handled. Courtesy, empathy, and professionalism—especially in sensitive situations involving families—are values we take very seriously. Your comments regarding staff behavior and the lack of escalation to senior management have been noted and will be thoroughly reviewed with the concerned teams to ensure corrective action and retraining where required. Regarding the refund, we regret that we were unable to process it at the time due to check-in requirements not being met. However, your case will be reviewed internally, and the reservations team will reach out separately if any resolution is possible. We truly appreciate you taking the time to share this feedback, as it helps us identify gaps and improve our guest handling procedures. While we regret that your experience did not reflect our service standards, we thank you for bringing these concerns to light. Warm regards, Pritam Choudhary General Manager

Profession

Ocena na stronie TripAdvisor 5.0/5

OnAir43613185231 Opinia zatwierdzona w TripAdvisor

Cleanliness was very nice from top to bottom room and entire hotel was well cleaned. Housekeeping staff were very professional

Khamma Ghani Thank you for sharing your wonderful feedback. We’re delighted to know that you found the cleanliness of the rooms and the entire hotel up to the mark, and that our housekeeping team was professional and attentive. Your kind words will be shared with the team as encouragement. We look forward to welcoming you again for another pleasant stay Warm regards, Pritam Choudhary General Manager

Decent Stay but Staff Needs Improvement

Ocena na stronie TripAdvisor 3.0/5

Safari58864295342 Opinia zatwierdzona w TripAdvisor

We recently stayed at Ibis Jaipur and found the experience to be average. The room was decent and the food was genuinely good. However, the staff attitude felt quite careless. Guests have to manage their luggage entirely on their own from unloading it from the car to carrying it all the way to the room. For a hotel of this standard, this was quite disappointing. The hotel definitely needs improvement in basic guest assistance and hospitality.

Khamma Ghani Thank you for sharing your feedback. We are glad to know that you enjoyed the room and the food during your stay. However, we sincerely apologize for the inconvenience caused due to the lack of assistance with luggage and the experience you had with our staff. Your comments have been shared with our Front Office and Guest Relations teams to address gaps in guest assistance and hospitality. We truly value your input, as it helps us improve our services, and we hope you will give us another opportunity to provide a more comfortable and welcoming stay in the future. Warm regards, Pritam Choudhary General Manager

Great day trips at hotel

Ocena na stronie TripAdvisor 5.0/5

Roberta C Opinia zatwierdzona w TripAdvisor

Nice hotel not overpriced and any issues we had were resolved quickly. We hired a city tour driver with Mahendra Singh who looked after us all day in a beautiful car. It was nice to talk with him about the sights in the city and his life and family. We felt very safe in his company. Thank you Mahendra and Ibis staff for a lovely day.

Khamma Ghani!! Greetings from ibis Jaipur City Centre! Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed your stay and that your concerns were promptly addressed. It’s great to know that Mahendra Singh made your city tour memorable and that you felt safe and well cared for throughout the day. We will be sure to pass on your kind words to him and the entire team. We look forward to welcoming you back to ibis Jaipur City Centre for another enjoyable stay! Warm regards, Pritam Choudhary General Manager

Housekeeping

Ocena na stronie TripAdvisor 5.0/5

Escape42472659886 Opinia zatwierdzona w TripAdvisor

I have been here for 2 night it was a wonder stay rooms are neat and clean beds are comfortable housekeeping staff and services are on top notch

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pritam Choudhary General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 659 Liczba opinii 9.2/10 Lokalizacja
  • 1 945 Liczba opinii 6/10 Pokój
  • 2 839 Liczba opinii 8.6/10 Obsługa
  • 108 Liczba opinii 9.5/10 Internet
  • 975 Liczba opinii 7.1/10 Czystość
  • 829 Liczba opinii 2.4/10 Komfort
  • 555 Liczba opinii 7.5/10 Śniadanie

Zarządzane przez Trustyou

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Jaipur - wszystkie nasze hotele

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