ibis Basel Bahnhof 2,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 605

Гарантия
лучшей цены
ibis Basel Bahnhof - Image 1
ibis Basel Bahnhof - Image 2
ibis Basel Bahnhof - Image 3
ibis Basel Bahnhof - Image 4
Margarethenstrasse 33-35, 4053 БАЗЕЛЬ, Швейцария

Описание

Особенности отеля

  • Бесплатное пользование общественным транспортом в Базеле

  • 3 минуты пешком до вокзалов и 20 минут на автобусе до аэропорта

  • До старого города и выставочного центра можно добраться на трамваях 16 и 2 (остановка у отеля)

  • Бесплатный Wi-Fi на всей территории отеля

Наши номера

Расположение отеля

ibis Basel Bahnhof

Margarethenstrasse 33-35
4053 БАЗЕЛЬ
Швейцария

GPS:47.546829, 7.584274

Телефон
Факс +41 61 201 07 17

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

BAR

Загляните в бар отеля Ibis: его уютная атмосфера располагает к отдыху в любое время дня и ночи.

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Рейтинг ALL  4.6/5  Отзывов: 1 605

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 133

Сертификат качества 2024

No communication

Примечание: Tripadvisor 1.0/5

DanOrlando1 Friends getaway - Реальные отзывы TripAdvisor

Booked the hotel a while ago, unfortunately our flights were changed by the airline which left us unable to use the booking. Contacted the hotel and was met with no response at all. I understand rates are non refundable but the to be completely ignored is very disappointing and has put me off using the Accor brand in the future.

Dear Dan, We sincerely apologize for the lack of communication and the inconvenience caused by the situation with your booking. We understand your frustration and regret any disappointment experienced. Rest assured that we will address this issue internally to prevent such occurrences in the future. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a better experience. Best regards, ibis Basel Bahnhof

Clean and quiet close to Basel SBB with free public transport tickets provided

Примечание: Tripadvisor 5.0/5

MrsBa13 Реальные отзывы TripAdvisor

Stayed here for a night in June as a connection stopover before getting the ICE train to Germany.  The hotel is in a fantastic location for Basel SBB central station, being a five minute walk to and from there.  The hotel additionally provides an unlimited public transport ticket to get you around the city for free for the duration of your stay (as a one night stay we had a 48 hour ticket for each of us), which was absolutely fantastic and enabled us to see a lot more of the city than we probably would have as public transportation can be very pricey in Basel.  Whilst the room was slightly dated (this is a budget hotel after all!), it was meticulously clean and quiet which as a connection hotel for us was very important to get a good nights rest in after a long day travelling, and another ahead of us.  The staff were very friendly and extremely helpful and spoke several languages to help guests with their queries seamlessly.  We opted into the breakfast as we had an early connection to make and this was plentiful, fresh and of good quality.  There was a staff member constantly checking food to ensure it was replenished. There are additionally many cafes in the close vicinity and at the station if you have more time however.  Would absolutely recommend for a quick, clean and quiet stopover.

Dear MrsBa13, Thank you for choosing to stay at ibis Basel Bahnhof and for taking the time to share your experience. We are delighted to hear that you found our hotel clean, quiet, and conveniently located near Basel SBB. It is wonderful to know that you appreciated the complimentary public transport tickets provided, allowing you to explore the city easily. We are glad that you enjoyed the breakfast and the service provided by our friendly and multilingual staff. Your feedback on the room is duly noted, and we will strive to make improvements where possible. We truly value your recommendation and hope to welcome you back for another quick, clean, and quiet stopover in the future. Warm regards, ibis Basel Bahnhof

Clean, tidy, helpful.

Примечание: Tripadvisor 4.0/5

Kevin D Реальные отзывы TripAdvisor

Nice clean and tidy hotel. Basic as you should expect from Ibis. But nothing to complain about. Very friendly and helpful staff. Everyone spoke English which helped me as I am ashamed my German is very poor. Also good location. Near to the railway station and with two tram stops right outside.

Dear Kevin, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel clean, tidy, and our staff helpful. We take pride in offering a comfortable stay in a convenient location. It's great to know that our team's friendliness and English-speaking skills enhanced your experience. We look forward to welcoming you back in the future. Warm regards, ibis Basel Bahnhof

Just a "Meh..." hotel

Примечание: Tripadvisor 3.0/5

Clear_Brook_Rae Реальные отзывы TripAdvisor

I was prompted to write this review because I honestly didn't think this hotel deserved high ratings other than its location was central and within walking distance to train station and bus stops. I was attending a conference and there was a direct bus there from here. The service at the front office was dubious and was told that I needed to come down to check my wifi password everyday as it changed daily... what the...?! Of course this was just a snide remark and you wondered what kind of intention this person had especially from a personnel in hospitality? The only time she smiled nicely was asking you to purchase their buffet breakfast which l declined. The additional stars I gave was the dailly tidy and clean room service and the nice young receptionist who kindly directed me the way to my next destination. The hotel was not cheap and I found out that there were better and cheaper ones around too.

Dear Clear_Brook_Rae, We appreciate you taking the time to provide us with your feedback. We are sorry to hear about your less than satisfactory experience during your stay at our hotel. It is disappointing to learn about the issues you encountered with our front office service and the inconvenience regarding the daily wifi password change. Please accept our apologies for any inconvenience caused. Your comments are valuable to us, and we will address these concerns internally. We are glad to hear that you found our room service and one of our receptionists helpful. We strive to provide a comfortable stay for all our guests, and we regret that we did not meet your expectations. We will take your feedback into consideration to improve our services. Thank you for choosing ibis Basel Bahnhof. Warm regards, ibis Basel Bahnhof

Watch out there’s a thief about

Примечание: Tripadvisor 1.0/5

Mike N Solo travel - Реальные отзывы TripAdvisor

Watch out there's a thief about Jun 2024 Be very carful in this hotel arrived late on wed had 180euro and £120 in my wallet ordered a pizza. From the night porter and payed in cash when I woke had a quick breakfast very poor quality and left walked 500 yards to train station to get my train to Frankfurt within 5 mins of me getting on train I went to buffet car to get a coffee opened my wallet to find all my cash honest could only of happed in the hotel on my return from Frankfurt 24 hour later I went to hotel to speak to manager and he couldn't even be bothered to come out and talk to me didn't want to know I think if I was the manager I would want to to know if one of my staff was a thief' the only time my wallet was out of my sight was when I was asleep scary to think I hat someone came in my room and robbed me appalled Ibis Basel Bahnhof Hotel Written 20/06/24 1 1 traveller found thie holofuL + Explore Search Plan Review Account

Dear Mr N, Thank you for sharing your experience. We deeply regret the unfortunate incident you described during your stay at Ibis Basel Bahnhof Hotel. The safety and satisfaction of our guests are our top priorities, and we take such matters very seriously. We understand your concern, but we would like to emphasize that it's dangerous and unfair to accuse the staff without any concrete evidence. Our hotel has been operating for 15 years, and we have never encountered such an incident. We assure you that we do not steal from our guests. In fact, any items left behind by guests are kept for six months before being disposed of. It is also impossible for someone to enter your room during the night. Our cleaning service is only conducted once the guest has departed. You must also consider the possibility that you may have lost your money on the way to the train station or at the station itself. It appears that you have chosen the easiest solution by accusing the hotel staff without any proof. Additionally, we must clarify that it is not true the manager refused to meet with you. I was absent on the day of your return, which is why I was unable to speak with you at that time. Best regards Ismail Elouazzani - General Manager

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Другие интернет-пользователи оценили наш отель

  • 1 224 Отзывов 9.7/10 Расположение
  • 1 078 Отзывов 6.7/10 Номер
  • 1 165 Отзывов 9.4/10 Сервис
  • 32 Отзывов 9.1/10 Интернет
  • 510 Отзывов 8.1/10 Завтрак
  • 431 Отзывов 8.2/10 Чистота

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