澳门十六浦索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.9/5 373 评论

澳门十六浦索菲特酒店 - Image 1
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巴素打尔古街, 0 澳门, 中国澳门特别行政区

描述

酒店其他优惠

  • 地理位置优越，步行即可到达澳门入选联合国教科文组织世界遗产名录的历史城区。

  • 部分客房设有落地窗，可以欣赏城市、海港或珠江的景观。

  • 公馆套房拥有宽敞的起居区和按摩浴缸。

  • 两个室外游泳池，周围环绕着露台和园林。

  • 从法式生活艺术和澳门本地风情汲取灵感的餐饮和休闲体验。

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酒店位置

澳门十六浦索菲特酒店

巴素打尔古街
0 澳门
中国澳门特别行政区

GPS:22.196944, 113.535833

电话
传真 +853 8861 0018

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.9/5  373 评论

TripAdvisor 评级  4.6/5  7,083 评论

A Five-Star Feast!

Tripadvisor 评级 5.0/5

Sandra Nicole P 经 TripAdvisor 认证的评论

Fantastic variety and everything tasted incredibly fresh. The service was quick to clear plates, and the dessert station was a highlight. Definitely coming back! A special thanks to the staff—Luisa, Mae, Brian, Chris, and Shirley—for their exceptional service. They truly made our dining experience memorable!

Club Lounge Service Below Sofitel Standard

Tripadvisor 评级 2.0/5

지원 김 经 TripAdvisor 认证的评论

The Sofitel Macau at Ponte 16 has a great location. The room was clean and comfortable, and housekeeping was outstanding – rooms were always perfectly refreshed after just a few hours away. However, the club lounge service fell short of expectations for a 5-star property. The female staff were consistently attentive, friendly, and professional. In contrast, some of the male staff often spoke in a rather stiff tone and at times lacked professionalism in their attitude. For example, one male staff member named Russell was seen making what appeared to be his own coffee using the guest bar machine while looking at his phone in front of guests, before heading to the back. The lounge also operates on a system where the next drink is only provided after the previous one is completely finished, which makes it difficult to enjoy a variety of beverages despite it being a lounge. Overall, the lounge experience was disappointing compared to the hotel’s other strong points.

Dear Guest, bonjour! Li Ho, thank you for choosing to stay at Sofitel Macau at Ponte 16 and for taking the time to share your detailed feedback with us. We highly value the experience of every guest and sincerely appreciate your recognition of our prime location, room cleanliness, and the outstanding performance of our housekeeping team. Regarding your comments about the Club Lounge service falling short of our brand standards, we deeply regret this and sincerely apologize. We have taken note of your feedback regarding the attitude and professionalism of some male staff members, particularly the specific incident you mentioned. This matter has been formally documented, and we will conduct an internal review followed by additional training to ensure that all team members consistently embody Sofitel's spirit of attentive, warm, and professional service. At the same time, we have noted your feedback on the beverage service arrangement in the lounge and will include this in our review of service procedures. We aim to explore ways to better balance operational efficiency with meeting our guests' individual preferences. Once again, thank you for your honest and constructive feedback, which provides important direction for our continuous efforts to improve service quality. Should you choose to stay with us again in the future, please feel free to share your expectations and suggestions directly with our management. We look forward to the opportunity to offer you a truly complete Sofitel experience. Wishing you all the best! Sincerely, Gest Relations Officer

Clean environment and great customer service

Tripadvisor 评级 5.0/5

Marivic B 经 TripAdvisor 认证的评论

The food was great , the ambiance is Good and staff are friendly and approachable specially to Ms. Luisa, Ms. Michelle, Mr. Romeo and Mr. Chris..Thank you guys for your excellent service .We're surely come again.

❤️

Tripadvisor 评级 5.0/5

Katherine D 经 TripAdvisor 认证的评论

I love the servers, food and atmosphere! Especially the Filipino servers Luisa, Mary, Michelle and Brian! Thank you so much kabayan!

Exceptional service

Tripadvisor 评级 5.0/5

Garlyn r 经 TripAdvisor 认证的评论

Good food and attentive staff, thanks to Luisa for assisting me because im pregnant . And also mary and michelle. We will comeback with family and friends!

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其他网络用户评价我们的酒店

  • 5,223 评论 9.3/10 位置
  • 4,936 评论 8.2/10 房间
  • 5,922 评论 8.8/10 服务
  • 55 评论 5.1/10 上网
  • 1,871 评论 8.8/10 清洁度
  • 1,772 评论 9.3/10 食物
  • 1,027 评论 9.1/10 早餐
  • 218 评论 9.4/10 酒吧和饮品

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