Pullman Kuching 5 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 3.068 comentários

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Pullman Kuching - Image 1
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1A Jalan Mathies, Sarawak, 93100 KUCHING, Malásia

Descrição

Extras do hotel

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

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Localização do hotel

Pullman Kuching

1A Jalan Mathies, Sarawak
93100 KUCHING
Malásia

GPS:1.555939, 110.351122

Telefone
Fax +60 82-222 999

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.2/5  3.068 comentários

Classificação do TripAdvisor  4.0/5  2.668 comentários

Certificado de excelência 2024

Great stay! Thanks Apin

Nota Tripadvisor 5.0/5

azzaghaz Avaliação com certificação TripAdvisor

I had a wonderful stay at this hotel! The service was exceptional, especially from Apin, who was very professional and attentive throughout my visit. I highly recommend asking for him if you're staying here! The location is perfect—just a short walk to the mall and waterfront, making it very convenient for shopping and sightseeing. Overall, I really enjoyed my stay and would definitely return!"

Below Standard

Nota Tripadvisor 2.0/5

ARIN P Avaliação com certificação TripAdvisor

I must express my disappointment with this hotel, as it falls significantly short of expectations. Although it boasts a 5-star rating, the rooms, amenities, and facilities are outdated and poorly maintained. The towels are worn, the bed linens feel cheap, and the cups are stained while the plates have chips. For a hotel catering to frequent travelers, it's astonishing that there’s only one power outlet in the room, located on just one side of the bed. When I asked for an extension cord, the receptionist initially informed me that they didn’t have any available. After some persistence, I finally received one, which I really appreciated. Breakfast was quite disheartening, featuring stale bread and pastries, burnt roti canai, and fruit flies on the fruit platters. To top it off, margarine was served under the guise of butter. It seems like the management is cutting corners to save costs. Additionally, there was no prior notice at check-in about the gym and outdoor pools being closed for renovations, which is quite unacceptable. On a positive note, the staff members are friendly and genuinely try to meet the needs of the guests, which does help make the stay a bit more bearable. Despite being charged for a 5-star experience, the overall quality feels more akin to a 3-star hotel.

Dear 775arinp, Warmest greetings from Pullman Kuching! Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret that we did not meet your expectations and fell short in providing you with the 5-star experience you deserved. We deeply apologize for the concerns you raised, including the outdated amenities, maintenance issues, and the quality of the breakfast offerings. Your comments about the towels, bed linens, and dishware have been noted, and we will review them with our housekeeping and dining teams to address these shortcomings. Regarding the limited power outlets, we understand how inconvenient this must have been, and we appreciate your patience while we arranged for an extension cord. We will explore ways to improve this aspect of the guest experience. It is disheartening to hear that our breakfast did not meet your expectations. Please rest assured that we are taking your comments about the stale pastries, fruit flies, and the use of margarine seriously. We are already working closely with our culinary team to make improvements to the quality and presentation of our offerings. On a positive note, we are glad that our staff's friendliness made a positive impression during your stay. They are truly committed to ensuring guest satisfaction, and your kind words will motivate them further. Once again, we deeply regret the disappointments you experienced. Your feedback is invaluable as it helps us identify areas where we can improve. We hope to have the opportunity to better serve you in the future. Thank you. Yours sincerely, Pullman Kuching

Excellent service and hotel

Nota Tripadvisor 5.0/5

Mumu A Avaliação com certificação TripAdvisor

First time checkin in this hotel.staff was very helpfull and always smile especially frontdesk name Mr Nasrizal He is very profesional and willing to help during my stay.Huge lobby and room was very clean.Location was good and near the waterfront.Will come again next time for family trip.

Dear 481mumua, Warmest greetings from Pullman Kuching! Thank you for taking the time to share such a wonderful review! It brings us immense joy to know that your experience at Pullman Kuching was enjoyable and met your expectations. We are especially delighted to hear your kind words about your experience and providing exceptional experiences for our guests is always our top priority. It is feedback like yours that motivates us to keep delivering our best. Kindly allow us to thank you on behalf of Mr. Nasrizal for the kind words. We look forward to welcoming you back in the future for another memorable stay! Warm regards, Pullman Kuching

Will come back again

Nota Tripadvisor 5.0/5

Seaside08668985516 Avaliação com certificação TripAdvisor

Despite hotel put up a notice of on going renovation, but my stay was not disturbed. The location is very strategic as all the sight-seeing places are within walking distance. All room comes with en-suite bath tub. Hotel staff was very welcoming

Dear Seaside08668985516, Warmest greetings from Pullman Kuching! Thank you for taking the time to share such a wonderful review! It brings us immense joy to know that your experience at Pullman Kuching was enjoyable and met your expectations. We are especially delighted to hear your kind words about your experience and providing exceptional experiences for our guests is always our top priority. It is feedback like yours that motivates us to keep delivering our best. We look forward to welcoming you back in the future for another memorable stay! Warm regards, Pullman Kuching

Nee

Nota Tripadvisor 2.0/5

lucilleu2017 Avaliação com certificação TripAdvisor

Deze 2 sterren zijn voornamelijk voor de Locatie. Er is op loopafstand veel te doen en langs de waterkant zit een heerlijk restaurant. Het hotel ziet er wanneer je binnenkomt erg luxe uit, toch valt dit tegen wanneer je de kamer in stapt. De kamers waren niet schoon. Wij hebben dit hotel geboekt omdat dit Hotel een zwembad heeft. Het zwembad was alle 6 de dagen dat wij hier waren gesloten!.

Dear lucilleu2017, Warmest greetings from Pullman Kuching! Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our prime location and found the nearby attractions and restaurants convenient. However, we sincerely apologize for the disappointment you experienced with your room's cleanliness and the closure of the swimming pool during your stay. This is not the standard of service we aim to provide, and we regret that we fell short during your visit. Your feedback has been shared with our housekeeping team to ensure improvements are made immediately. On a side note, the hotel is currently undergoing upgrading works to better enhance our guest experience. We appreciate your comments, as they help us to improve, and we hope to have the opportunity to welcome you back in the future with a more positive experience. Yours sincerely, Pullman Kuching

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.299 comentários 8.8/10 Localização
  • 2.441 comentários 7.3/10 Quarto
  • 1.875 comentários 7.9/10 Serviço
  • 119 comentários 4/10 Internet
  • 1.019 comentários 5.9/10 Limpeza
  • 587 comentários 7.1/10 Pequeno-almoço
  • 11 comentários 10/10 Sustentabilidade

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.