广州圣丰索菲特大酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 1,306 评论

广州圣丰索菲特大酒店 - Image 1
广州圣丰索菲特大酒店 - Image 2
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广州大道中 988 号, 天河区, 510620 广州, 中国

描述

酒店其他优惠

  • 距离火车东站 5 分钟车程，距离机场 40 分钟。

  • 毗邻著名的旅游景点

  • 专属浪凡洗浴用品

  • 在 5 间特色餐厅和酒吧享用精致菜肴。

  • 将法式生活艺术与广州本地的优良传统相融合。

我们的客房

酒店位置

广州圣丰索菲特大酒店

广州大道中 988 号, 天河区
510620 广州
中国

GPS:23.138408, 113.315649

电话
传真 +86 20 3883 3333

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,306 评论

TripAdvisor 评级  4.9/5  7,619 评论

Nice Stay, but the deposited money refund took a very long time (at the time i write this review, not refunded yet)

Tripadvisor 评级 4.0/5

Matthew O 经 TripAdvisor 认证的评论

I paid a deposit of RMB 5,000 for my stay at Sofitel Guangzhou Sunrich from January 5 to January 9, 2026. As of January 12, the deposit has not yet been refunded. The receptionist informed me that the refund would be processed within 24 hours; however, it has now been three days. I have already sent an email and am currently awaiting a response. Overall, the stay was pleasant. The room was quite spacious, and the hotel is located in a nice area close to major hotspots.

Dear Valued Guest, Bonsoir and Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced. Regarding the deposit, please be assured that our hotel follows a standard procedure where a pre-authorization or deposit is held upon check-in, covering room charges and potential incidental expenses, this amount is fully released upon check-out after all settled charges are cleared but how long it would refund to credit card, which is different because it would be affected by issued bank, area and other reasons, however, we are always happy to assist if we can be at further assistance. Please feel free to contact us if you have any questions. Best regards, Guest Experience Team

Bad experience

Tripadvisor 评级 1.0/5

Meander499185 经 TripAdvisor 认证的评论

I had two stays recently,each was 3 rooms for 4 nights ,the first one I’d like to catch the opportunity to keep my platinum level on my ALL membership,but I regret as my son slept the first night on the room floor as the mentioned they don’t have extra bed ,then I go to Sofitel fonshan for 4 nights it was better ,then back to Sofitel Guangzhou for other 4nights the experience let me double confirm that I will not keep my loyalty to ALL group again,the staff were very cold especially the Russian lady in the front desk. Any way very bad experience for me I am using hotels worldwide for more than 100 nights per year as should focus on my diamond elite level in IHG group or even don’t follow loyalty programs

Dear Guest, thank you for sharing your recent experience with us. We sincerely apologize for the significant inconveniences you encountered during both stays, especially regarding the extra bed situation for your son and the service attitude you described. This falls far short of the standards we strive to uphold, particularly for our loyal ALL Platinum members, meanwhile, please allow to explain that ALL benefits of upgrade and Lounge access is only entitled to ALL Member and shared in the same accompany which hope you obtain your understanding and support. Your feedback is crucial, and we are actively addressing these issues internally. We deeply value your loyalty and regret that these experiences have impacted your trust in the ALL program. Sincerely, Guest Experience Team

Luxury and comfortable

Tripadvisor 评级 5.0/5

everleaf 经 TripAdvisor 认证的评论

The hotel environment is really nice, and the service here is absolutely top-notch. The lobby bar has a great atmosphere, especially the Martini coffee which is delicious. The scenery around here is wonderful—I’ll definitely come back next time, haha!

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Perfect for short buesniess trip!!

Tripadvisor 评级 4.0/5

ovidianac 经 TripAdvisor 认证的评论

We allways feel here like home Very good position. Big entrance, valet, it has life in the lobby even is crowdy Rooms nice, bathroom excelent, breakfast good nit amazing but full I recomand it

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Sofitel SPA

Tripadvisor 评级 5.0/5

Starry L 经 TripAdvisor 认证的评论

From the moment I stepped in, the serene ambiance set the tone for relaxation. The room was tastefully decorated, with soft lighting and soothing music. Lily greeted me with a warm smile and made me feel at ease right away. Her massage technique was nothing short of magical. With firm yet gentle strokes, she kneaded away all the tension in my muscles. Every move was deliberate, targeting the areas that needed the most attention. It was as if she had a sixth sense for where my body ached. I've been to many spas, but Lily's skills truly stand out. She knew exactly how to adjust the pressure according to my comfort level, creating a perfect balance between relaxation and rejuvenation. By the end of the session, I felt like a new person, completely refreshed and stress - free. If you're in Guangzhou and looking for a top - notch SPA experience, head to Sofitel and ask for Lily. You won't be disappointed!

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

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其他网络用户评价我们的酒店

  • 1,780 评论 9.3/10 位置
  • 3,060 评论 8.6/10 房间
  • 4,173 评论 8.9/10 服务
  • 73 评论 7.3/10 上网
  • 1,824 评论 8.9/10 氛围
  • 1,350 评论 8.7/10 清洁度
  • 1,238 评论 8.7/10 舒适度
  • 1,015 评论 8.9/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。