广州圣丰索菲特大酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 1,308 评论

保证最优惠房价
广州圣丰索菲特大酒店 - Image 1
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广州大道中 988 号, 天河区, 510620 广州, 中国

描述

酒店其他优惠

  • 距离火车东站 5 分钟车程，距离机场 40 分钟。

  • 毗邻著名的旅游景点

  • 专属浪凡洗浴用品

  • 在 5 间特色餐厅和酒吧享用精致菜肴。

  • 将法式生活艺术与广州本地的优良传统相融合。

我们的客房

酒店位置

广州圣丰索菲特大酒店

广州大道中 988 号, 天河区
510620 广州
中国

GPS:23.138408, 113.315649

电话
传真 +86 20 3883 3333

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,308 评论

TripAdvisor 评级  4.9/5  7,776 评论

SECURITY ALERT: Corporate Silence Following Unauthorized Card Charges

Tripadvisor 评级 1.0/5

LeeY513 经 TripAdvisor 认证的评论

Do not stay at this property if you value the security of your financial information. My experience with Sofitel Guangzhou Sunrich has been a nightmare defined by unauthorized transactions, administrative deflections, and a complete lack of corporate accountability. Two weeks after my checkout, this hotel processed an unauthorized manual charge on my credit card for a significant amount. This was done without my consent, without a signature, and without any prior notification. It was only discovered because I personally audited my bank statements. General Manager Jeffery only responded 48 hours after an escalation email to his superior Markus Keller, despite the fact that he had the information 24 hours earlier. When I demanded an explanation, the management team (including the General Manager) blamed a "Visa/Bank System Upgrade." This is a convenient excuse to shift the blame. By blaming an external system, they are intentionally evading the core security flaw: Why is sensitive guest card data retained in their system in a way that allows manual settlements to be processed weeks after departure? The most disturbing part of this ordeal has been the response from Accor’s leadership. I escalated this matter strictly through the hierarchy—from the hotel management to the Greater China executives and even to the Global CEO for a period of 17 days. For 17 days, I have been met with absolute silence. This is how much they "care" for guest data security. This is a clear strategy of stonewalling. They are playing a "waiting game," betting that a guest will eventually tire of the lack of response and go away. For a brand that touts a "Charter of Trust," this total disregard for a Platinum guest's data security is a staggering failure of integrity. Conclusion: A 5-star hotel should provide peace of mind, not financial anxiety. If Sofitel Guangzhou and Accor Management cannot provide a transparent explanation for unauthorized manual charges and a 17-day failure to communicate, they cannot be trusted with your data. Avoid this property until they can demonstrate actual compliance with PCI DSS standards and basic professional courtesy.

An Accor group hotel centrally located but requires improvements

Tripadvisor 评级 4.0/5

Danny K 经 TripAdvisor 认证的评论

I booked this hotel because of the excellent comments on TripAdvisors. The hotel is centrally located at Tianhe District. It has the glamour of an international class hotel with magnificent building design and high ceiling lobby, 30 storeys high. However, since I arrived hotel lately, there was no one helping me unload my luggage (I heard this unhappy experience from another guest also when I checked out the next day). The room itself was very spacious (I was on 27/F) with a huge toilet with separate shower and bath tub. My requests were all accommodated and attended. I could have a nice sleep on the king-sized bed. However, I would like to comment that the room’s light switches were not easy to find when entering the room. I did have difficulty in locating them when I opened the room door all dark with my luggage.

Pleasant surprise staying

Tripadvisor 评级 5.0/5

Shirley T 经 TripAdvisor 认证的评论

Is a pleasant surprise staying in Sofitel Guangzhou. I expected it to feel old, but the hotel is actually well maintained, clean, and comfortable. The front desk staff were very friendly and service met international standards. The bed was medium-firm and comfortable — not overly hard like many local hotels. A reliable and enjoyable stay overall.

Dear Valuable Guest, Thank you so much for your perfect review! We truly appreciate your kind words and are delighted to hear that you had a wonderful stay with us. Your satisfaction is our greatest reward, and we will continue to strive to provide exceptional service. We look forward to welcoming you back soon! Warm regards, Guest Experience Team

.

Tripadvisor 评级 5.0/5

Anel I 经 TripAdvisor 认证的评论

This was an excellent hotel. We organized business meetings with partners, and the hotel staff were able to help us with everything. We have stayed here 5 times and always comfortably.

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Good hotel

Tripadvisor 评级 5.0/5

Phubodin V 经 TripAdvisor 认证的评论

Everything is perfect. , breakfast is superb, quiet room , good managemment , gym and swimming pool is great , i hope to comeback again.

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

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其他网络用户评价我们的酒店

  • 1,790 评论 9.3/10 位置
  • 3,064 评论 8.7/10 房间
  • 4,172 评论 9/10 服务
  • 72 评论 7.5/10 上网
  • 1,834 评论 8.9/10 氛围
  • 1,349 评论 8.7/10 清洁度
  • 1,242 评论 8.7/10 舒适度
  • 1,017 评论 8.8/10 早餐

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