소피텔 광저우 선리치 5성

고객 평점 (ALL 평가) 4.3/5 1,307 리뷰

소피텔 광저우 선리치 - Image 1
소피텔 광저우 선리치 - Image 2
소피텔 광저우 선리치 - Image 3
소피텔 광저우 선리치 - Image 4
988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, 중국

호텔설명

호텔 추가 정보

  • 동역에서 차로 5분, 공항에서 40분 거리입니다.

  • 유명한 관광 명소와 인접한

  • 독점 Lavin 화장용품

  • 5개의 추천 레스토랑과 바에서 만나는 화려한 요리.

  • 프랑스식 삶의 예술과 광저우의 세련된 정교함이 조화된 공간.

숙박

호텔 위치

소피텔 광저우 선리치

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
중국

GPS:23.138408, 113.315649

전화
팩스 +86 20 3883 3333

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,307 리뷰

TripAdvisor 평가  4.9/5  7,540 리뷰

❌ Avoid! Paid for a Suite, got "Self-Service" & Management MIA

트립어드바이저 평점 1.0/5

MingHow L TripAdvisor 인증 리뷰

If you are planning to book a Suite at Sofitel Guangzhou Sunrich expecting luxury service, think twice. As a loyal Accor member, this was hands down the worst Sofitel experience I have had in years. 1. "Self-Service" Experience We paid cash for a Suite, yet we were left waiting for 1.5 hours because the room wasn't ready, not until 5:15 p.m. The worst part? No one informed us about the progress. We had to proactively ask and chase staff just to give an update and swipe us up to the lounge. There is zero proactive service here. 2. Unprofessional Lounge Staff (Lee Li) When we got to the lounge, the staff member Lee Li was incredibly dismissive. He handed us without a word about breakfast hours, lounge benefits (Happy Hour), or gym location. It felt like he just wanted to get rid of us. Zero SOP adherence. No compensation for such "late" check-in. 3. Duty Manager "Missing in Action" (Duty Manager Xu or EVE) When things go wrong, you expect management to step in. However, the Duty Manager, Eve (Manager Xu), decided to play "hide and seek." She was informed of our 1.5-hour wait and distress but chose not to appear or contact us until we demanded to speak to a supervisor. A manager who hides from guests instead of solving problems is a clear sign of poor hotel leadership. Later, she offered a late check-out for compensation (again, Platinum status entitles this), nothing of meaning and value is offered as a solution. Fullstop. 12/31 - 01/02, Sofitel Artist Suite 100m^2, Guest Sim. Verdict: Old hardware is forgivable, but arrogant service and negligent management are not. Do not stay here if you value your time and mood. Not Recommended.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Guangzhou Sunrich. We value the insights of our loyal Accor members and sincerely apologize for the experience you described, which does not reflect our commitment to exceptional service. We regret the delay in your suite's readiness and understand the frustration caused by the lack of communication during that time. Our goal is to ensure a seamless check-in experience, and we acknowledge the importance of keeping our guests informed. Furthermore, we are disappointed to hear about your interactions with our lounge staff. It is our responsibility to provide comprehensive information about our services, and it is concerning that this was not delivered in your case. Additionally, I would like to express my apologies for the absence of our Duty Manager during a critical moment. We strive for effective leadership and management presence, especially when our guests require assistance. Your comments will be taken seriously as we continuously seek to improve our service standards. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Sofitel Guangzhou Sunrich

Good choice of staying in Tianhe

트립어드바이저 평점 5.0/5

Michael L TripAdvisor 인증 리뷰

I stayed in the premuim room (45 sqm). Location is close fo the city centre and not too far from public transport. Higher floor is better and some could see the Canton Tower. There are lots of food options nearby. Services provided by the hotel is good as well, e.g. wifi in the room, clothes cleaning, swimming pool. And I enjoyed the spa (on additional cost). Shout out to Kayla Bin for her excellent service.

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Massage at SPA

트립어드바이저 평점 5.0/5

Сергей К TripAdvisor 인증 리뷰

Stay at hotel in Novamber 2025, look for SPA at 7th floor. It was excellent. I go to massage to Lily, she was best. I have good relax. I recomend her for perfect massage.

Dear Valued Guest, Bonjour and Thank you for sharing your wonderful experience from your stay in November 2025. We are delighted to hear that you enjoyed our 7th-floor spa and that your massage with Lily provided you with such perfect relaxation. Your high recommendation is the greatest compliment to her skill and dedication. We have shared your kind words with Lily and the entire spa team, who are truly encouraged by your feedback. We look forward to welcoming you back for another rejuvenating experience in the future. Warm regards, Guest Experience Team

Great

트립어드바이저 평점 5.0/5

Ebraahim A TripAdvisor 인증 리뷰

Very good massage kayla nice Pierson good place very good atmosphere all around the place all the staff was very friendly

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Memorable Journey

트립어드바이저 평점 5.0/5

OLIVA L TripAdvisor 인증 리뷰

The hotel is elegant and comfortable. And the excellent service from Guest Relations staff Lilya has made my stay more wonderful. She was attentive, friendly and helpful. Highly recommended!

Dear Guest, Bonjour! Warm Greetings from Sofitel Guangzhou Sunrich! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Julia Guest Relations Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,774 리뷰 9.3/10 위치
  • 3,053 리뷰 8.7/10 객실
  • 4,194 리뷰 8.9/10 서비스
  • 72 리뷰 7.3/10 인터넷 가격
  • 1,833 리뷰 9/10 분위기
  • 1,359 리뷰 8.8/10 청결도
  • 1,235 리뷰 8.7/10 안락함
  • 1,012 리뷰 9.1/10 조식

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광저우 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.