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ホテル ソフィテルクラビポキットラー 5 つ星

お客さまの声 4.5/5 5,833 件のレビュー

ALLSAFE認証ホテル

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ソフィテルクラビポキットラー
地図で見る
+ 18 サービス

ホテルのその他の情報

  • 表面積7,000㎡のタイ国内最大のプール

  • パッケージの楽しいアクティビティとキッズメニューでお子様もたいくつ知らず

  • MyGlassパッケージをご利用いただくと、美味しいドリンクが飲み放題になります

  • クラビで免許を持つ船長と豪華なスピードボートをチャーター可能

  • インド料理のマスターシェフの名物料理など、バラエティ豊富な料理を選択可能

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • お子様向けサービス
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています 有料サービス
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • ブティック/ショッピング
  • ポーター
  • コンシェルジュ
レジャーとアクティビティ
  • 屋外プール(温水設備なし)
  • フィットネスセンター
  • 快適なご滞在
  • お子様向けサービス
  • ゴルフ 有料サービス
  • テニスコート
  • ビーチとウォータースポーツ 有料サービス
  • その他のスポーツアクティビティ
ケータリング
  • 朝食 有料サービス
  • レストラン4軒
  • バー2軒
  • ルームサービス
ビジネスサービス
  • 会議室4室
  • コンベンションホテル
  • コピー/印刷サービス利用可能

ホテル所在地

ソフィテルクラビポキットラー

Klong Muang Beach
Tambon Nongtalay
タイ
81180 クラビ
タイ

電話番号: +6675627800

ファックス: (+66)75/627899

チェックインは14h00からです

チェックアウトは12h00です

  • 飛行機で

    KRABI INTL. AIRPORT 35km / 21.75 マイル

GPS:8.063054, 98.746089

レストランとバー

KOH PODA RESTAURANT AND POOL BAR

お料理の種類: 多国籍料理

Located within the largest free form swimming pool in Thailand, our swim-up pool bar serves an enticing selection of light lunches, exotic cocktails, blended juices, and ice cold beers.

メニュー (PDF) カクテルメニュー (PDF)
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WHITE LOTUS

お料理の種類: 郷土料理

White Lotus serves authentic Thai and Indian delicacies. Diners can discover exquisite Thai cuisine served in a beautiful setting or order delicacies cooked to perfection by our resident Indian chef.

メニュー (PDF) カクテルメニュー (PDF)
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MAYA

お料理の種類: 多国籍料理

Maya serves local Thai and international cuisines in an air conditioned room or alfresco on the terrace. Delights include a delicious international buffet breakfast with live cooking stations, and an a la carte menu for lunch.

メニュー (PDF) カクテルメニュー (PDF)
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RISTORANTE VENEZIA

お料理の種類: グルメ料理

Venezia brings you the taste of Italy with home-style classics and contemporary dishes. Watch chefs cooking at an open kitchen, and order pizzas cooked in a traditional wood-fired oven. Dine in air conditioned comfort or on the pool view terrace.

メニュー (PDF) カクテルメニュー (PDF)
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EXPLORER BAR

当ホテルのエレガントなバーは、昼夜を問わず、リラックスに最適な空間です。心地よい店内で生演奏を聞きながら、食前酒、ディナーの後のカクテル、おいしいタパスをお召し上がりいただけます。「エクスプローラーバー」はプライベートなパーティーにご利用いただけます。

メニュー (PDF)

非契約写真

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KOH PODA POOL BAR

当ホテルの魅力的なラグーン風プールでくつろいだ一日をお過ごしください。プールサイドにあるバー「コポダ」では、ミックスしたてのジュース、エキゾチックなカクテル、冷えたビールをお楽しみいただけます。

メニュー (PDF)

非契約写真

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ミーティングとイベント

会議室

  • 会議室の数:4

  • 最大サイズ:365 m²

  • 最大ご利用人数:350 人

  • パーティの最大ご利用人数:200 人

詳細

お客さまの口コミ
ソフィテルクラビポキットラー

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

5,833 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

3,374 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Luxury Hotel but far away from Standard

トリップアドバイザーの評価 3.0/5

wattanaph0ngp 19/04/2021 トリップアドバイザー認証口コミ

I stay at 11 - 14 April 2021. as Platinum membership tier. But Room can't upgrade due to long weekend season, this one can acceptable. But for toilet amenities should be upgrade from cheaper one to Loccitane. Because while i stay i must to ask from housekeeping everyday. Front Staff should be train to improve service level and quality. Because Sofitel in Luxury tier but front desk service quality not different from hotel premium tier.

Bonjour wattanaph0ngp, Sawasdee Kha. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on TripAdvisor. Your feedback is valuable to us, as we strive to improve with each and every stay. We are disappointed to read that your room experience did not meet your expectation and that you felt the service of our Front Office team needs improving. We will review each point in detail and take corrective actions. Please accept our apologies for any inconvenience caused and be assured that we will take your feedback seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Once again, sorry that we let you down in certain areas for this stay. We do hope that this experience will not impair your trust in Sofitel Krabi Phokeethra and we sincerely hope that you will give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

A great Sofitel experience in Krabi

トリップアドバイザーの評価 5.0/5

200984 18/04/2021 トリップアドバイザー認証口コミ

We have wanted to stay at this hotel for some years and we were not disappointed in this stay. During the current COVID crisis the hotel is taking every step to keep the hotel spotlessly clean and safe for uts guests and we had a great time during our stay The GM and his team were very visible all the time by walking around and making themself accessible to both the staff and the guests, it was no surprise to us to see the positive results this leadership has produced The pool and various games, sports and activities are all excellent and the choice of foods met all our expectations. We would be very happy to go again.

Bonjour 200984, Sawasdee Kha. Thank you very much for visiting Sofitel Krabi Phokeethra during your recent trip to Krabi and for taking time to share your wonderful review on TripAdvisor. We are very happy to know that you enjoyed stay with us and that you appreciated our facilities and service. Your warm compliments are highly appreciated by our GM and the team. We can’t wait to welcome you back at our beautiful resort. Warm regards, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort

フレンドリーなスタッフ

お客さまの声 3.5/5

匿名 ファミリー - 15/04/2021 確認済みレビュー すべて

2度目の滞在でしたが、スタッフの皆さんがフレンドリーで気持ちが良かったです。一方、滞在客数に対してスタッフの数が不足しややストレスを感じる場面が複数回有り。また、部屋の引き出しやルームクリーニング時の備品補充も改善の余地有り。

Bonjour ‘SH’, Sawasdee Kha. Thank you very much for returning to Sofitel Krabi Phokeethra and for taking time to share your review. Glad to know that you enjoyed the services from our dedicated Ambassadors. Nevertheless, sorry to read that we failed to manage your check in experience and room experience to meet your expectations. Please accept our apologies for any inconvenience caused and rest assured that we will take your feedback seriously as we always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Once again, sorry that we let you down in certain areas this stay. We hope that this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

キッズフレンドリーなホテル

お客さまの声 5.0/5

匿名 ファミリー - 14/04/2021 確認済みレビュー すべて

トラブルもありましたが、それに対する対応も迅速かつ丁寧でした。ありがとうございました。 子連れでの滞在でしたが、子供が楽しめる施設がたくさんあり、大満足です。 次回もぜひ滞在したいホテルです。

Bonjour ‘RT’, Sawasdee Kha. Thank you very much for staying with us during your recent trip to Krabi and for sharing your wonderful review. Glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities and service. Nevertheless, your feedback about the breakfast experience has been well noted and shared to our director of culinary who will follow up with the team promptly. Once again, thanks for sharing your experience. We cannot wait to welcome you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

すばらしいプールと朝食

お客さまの声 5.0/5

Kn カップル - 23/02/2021 確認済みレビュー すべて

すばらしいプールと朝食 お部屋をアップグレードしていただいてプールアクセス付きの部屋にしていただきありがとうございました。素晴らしい体験ができました。また朝ごはんもお客様が少ないのにフルビュッフェで素晴らしかったです。

Bonjour ‘KN’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share this wonderful review. Glad to know that you had an enjoyable stay with us and that you appreciated our room, pool and breakfast. Your satisfaction means a world to us. We cannot wait to welcome you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Tranquility in Krabi

トリップアドバイザーの評価 4.0/5

BJTEBKK 10/01/2021 トリップアドバイザー認証口コミ

This property is in the quiet area of Krabi, which was nice. It was especially quiet I assume since its the pandemic season a lockdown in Bangkok was eminent so I guess a lot of the Bangkok-based guests left earlier. You can feel that the hotel was not up to the normal level of personnel working as when we arrived there was no bellboy seen onsite and service in the restaurants was very slow. But tried their best so I guess that is what you can hope for.

Bonjour BJTEBKK, Thank you very much for visiting our resort during your recent visit to Krabi and for sharing your review on TripAdvisor. Covid 19 is challenging time for many of us and we are all in this together. We are pleased to read that you appreciated our resort ambience and we do hope you will visit our beautiful resort again once the situation has improved. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

お気に入りに追加します。

お客さまの声 4.5/5

Taka ファミリー - 05/01/2021 確認済みレビュー すべて

期待以上でした。

Bonjour ‘TY’, Thank you very much for staying with us during your recent trip to Krabi and for sharing your wonderful review. Glad to know that you had an enjoyable stay with us and that we were able to go beyond your expectation. Nevertheless, your feedback about the room, food and beverage and wi-fi experiences has been noted and shared to our management team for each of particular departments in order to achieve further improvements. Please accept our apologies for any inconvenience caused and rest assured that we will take your feedback seriously, as we are always working on the better ways to deliver service to our guests. Once again, thanks for sharing your experience and we are looking forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

素敵なホテル

お客さまの声 4.5/5

Hiromi ファミリー - 05/01/2021 確認済みレビュー すべて

キレイで大きなホテルでした。レストランやショップやジムやプールやツアー等が施設内にあり便利でした。受付やスタッフ達は皆んな親切で、色んな相談に乗ってもらえて助かりました。雨季明けで、布団が少しカビ臭かった事だけがマイナス1点にさせてもらいました。しかし、その他は大満足で、ティーンの息子2人と夫婦で、滞在中楽しく過ごせました。親切なホテルの従業員のおかげです。また是非、訪れたいと思います。

Bonjour ‘HK’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your wonderful review. We are absolutely delighted to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities and services. Please rest assured that I will personally pass on your warm compliments to the entire team, as this will be highly motivating for our employees. Once again, thank you very much for sharing your experience. We cannot wait to welcome you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

とても素晴らしいホテル

お客さまの声 4.5/5

Takehiko D. カップル - 04/01/2021 確認済みレビュー すべて

コロニアル風の建物で天井も高いのが特徴。ソフィテルということもありサービスも一流でした。 CLUBカテゴリーの宿泊でしたので、ラウンジが使い放題。なんといってもアフタヌーンティーはとても 美味しかったです。ジュニアスイートに宿泊、部屋も広く静か、寝心地の良いベッドでした。 とても素晴らしい滞在が出来ました。 スタッフの皆様、有難う御座いました。 また、次も泊まりに行きます。

Bonjour ‘TD’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your wonderful review. We are absolutely delighted to know that you had an enjoyable stay with us and that you were satisfied by our facilities and services. Please rest assured that I will personally pass on your warm compliments to the entire team, as this will be highly motivating for our employees. Once again, thank you very much for sharing your experience. We cannot wait to welcome you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

よく掃除されてた。

お客さまの声 3.5/5

匿名 ファミリー - 04/01/2021 確認済みレビュー すべて

人が少ないのか、ルームサービスやハウスキーピングが中々来なかった。 部屋にコーヒーサーバーかなかった。 でも、全体的には楽しくゆっくり過ごせました。 プールサイドで、水サービスがあると良かったです。

Bonjour ‘MM’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your review. We have well noted your feedback and shared it to our management in each section in order to achieve further improvements. Please accept our apologies for any inconvenience caused and rest assured that we will take your feedback seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Once again thank you very much for your feedback and we are glad that you have enjoyed the rest of the stay. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
お客さまの声 4.0/5

匿名 ファミリー - 31/12/2020 確認済みレビュー すべて

朝食の配列が高い位置にあるため、子供には見づらかったです

快適な滞在

お客さまの声 5.0/5

A. ファミリー - 20/12/2020 確認済みレビュー すべて

素晴らしい!

Bonjour ‘NA’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your review. Glad to know that you had an enjoyable stay with us and that you were satisfied by our facilities and services. Your satisfaction means a world to us. We can’t wait to welcome you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

美味しい朝食と素晴らしいプール

お客さまの声 4.0/5

D. ファミリー - 23/11/2020 確認済みレビュー すべて

何よりも素晴らしい景色を見ながら時間を過ごせる大きなプールが最高だった。また、朝食ビュッフェも種類、質ともに良く、贅沢なひと時を過ごせた。 プールサイドでのバーでの食事のオーダーが通ってなかったこと(Wi-Fiのトラブル?)、3人での宿泊なのにタオルや歯ブラシが2人分しか用意されていなかったことは少し残念だった。

Bonjour ‘KD’, Thank you very much for staying with us during your recent trip to Krabi and for taking time to post the review. We are disappointed to read that whilst you enjoyed some aspects of our resort, it was not completely to your liking. Glad to read that you loved our gigantic pool and the breakfast. Nevertheless, your feedback about food and beverage experience and the room experience is appreciated. This information has already been shared with the management team for each of the particular departments. Please accept our apologies for the inconvenience caused and be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. Once again, thank you for your feedback and sorry that we let you down in certain areas for this stay. We hope that this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Not impressions

トリップアドバイザーの評価 3.0/5

p0ngsita Couples - 28/10/2020 トリップアドバイザー認証口コミ

Not impressions. Last time I very impressed when I stay here. Now water is not clear. And breakfast same menu everyday all stay. I don’t want to go to Sofitel Krabi Phokeethra Golf Resorts & spa anymore.

Bonjour p0ngsita, Sawasdee Kha Thank you for taking the time to review your recent stay at our hotel in TripAdvisor. We apologize that you did not enjoy your stay with us. Please rest assured that we take your comments seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Your feedback about the breakfast experience is appreciated and noted by our Executive Chef who will discuss the matter with his culinary team promptly. In addition, we regret to read about your unfortunate disappointment on the water issue. Given the serious nature of your comments, we undertook an investigation and found that we encountered an unexpected water system challenge and our Engineering team fixed it as fast as possible. We are sorry that we did not provide you the information about the slight discoloration after the maintenance work. This was a natural discoloration and is not harmful in anyway. Normally our Housekeeping team would attend to all rooms to run the taps to make sure that this discoloration disappears. Please accept our apologies for the inconvenience caused. Once again, we are very sorry that we let you down for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you will give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

「クラブラウンジのスタッフが良い」

お客さまの声 3.0/5

匿名 ファミリー - 17/02/2020 確認済みレビュー すべて

クラブラウンジのスタッフのホスピタリティは素晴らしく癒されましたが、食事があまり美味しくなく、施設が古いためか部屋でも虫に噛まれることが度々ありました。 掃除係の方が持っていた掃除機もかなり古いので、虫対策のためにも吸引力のある新しいのに買い替えた方が良いと思います。 全体的にスタッフの方は優しく快適でしたが、虫と食事を考えると再訪は難しいと思いました。

Bonjour ‘MH’, Thank you for taking time to post this review. We are disappointed to read that whilst you enjoyed some great aspects of our resort, it was not completely to your liking. Glad to know that you appreciated services from our Ambassadors at the Club Lounge. Nevertheless, your feedback about your room and food experiences was noted. This information has already been shared with the management team for each of the particular departments. Please accept our apologies for any inconvenience caused and be assured that we take your feedback quite seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Again, thanks for sharing your experience. We are sorry that we let you down in some areas for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you will give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Fabulous hotel in quiet beachfront location

トリップアドバイザーの評価 5.0/5

ianQ289OJ 26/01/2020 トリップアドバイザー認証口コミ

Wonderful hotel set in a quiet yet stunning beach location. Hotel service was excellent from start to finish. The huge outdoor swimming pool was thoroughly enjoyed especially by our young kids. Food and drink served round the pool was very affordable.The buffet breakfast was enormous with almost every option available. We ate at least once at all the hotel restaurants for our evening meal and they were good but lacking atmosphere. A better and more affordable option is the row of restaurants down the beach about 750m away. Only slight problem...our sun cream reacted with the chemicals in the pool, turning our swimming & associated clothing orange - very strange. We changed to a zinc based sun cream which didn't react. Hotel apologised and commercially cleaned the affected items but got home to find orange had bled onto other clothing which we hadn't noticed. However, other than that, we thoroughly enjoyed our stay at Sofitel Krabi and would definitely return.

Bonjour ‘ianQ289OJ', Thank you for taking time to share your review on TripAdvisor. We are happy to hear that you and your family had an enjoyable stay with us and that you loved our resort location, gigantic swimming pool, food & drink by the pool and the breakfast buffet. Your feedback about the restaurants’ atmosphere and the pool experience has already been shared with the management team for each of the particular departments. Please accept our apologies for any inconvenience caused and be assure that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Again, thanks for sharing your experience. We cannot wait to welcome you and your family back to our beautiful resort again. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

また泊まりたいと感じるホテルであった

お客さまの声 5.0/5

Shota ファミリー - 11/01/2020 確認済みレビュー すべて

6泊しましたが、非常に満足度の高いホテルであると感じています。 設備・部屋の広さ、調度品、プールやビーチ、最高でした。 ビーチやプールのバスタオルの設置も、他ではないホスピタリティーを感じています。 各エリアのスタッフの方もみな笑顔が良く、嫌な顔は全く見ませんでした。プラスアルファーができるスタッフも多く、そのような方を見てほかのスタッフが学んでいくと思うので、今後の期待も大きいです。 日本人はまだまだ少なく、表記は日本語はありませんでしたが、私の下手な英語を一生懸命理解しようとしてくれる方ばかりでした。アオナンビーチへのシャトルバスの本数を増やしてくれたらなお、ありがたいです。レストランは、イタリアンと、朝食ブッフェ利用しました。味もよく、気に入りました。 年末年始で混んでおり、夜は、時間はかかりましたが、気にかけてくれていたので、その心がとても大事だと思います。 ガラディナー最高でした。料理、演出、フランスの高級感を存分に味わいました。 1つ提案です。 スタッフの方は、客室に入るときに靴を脱がないほうが良いと思います。 気になるなら、ドアの外で靴底をふくだけでよいと思います。人によっては、足の裏を好まない人がいます。(においや汗、水虫他) サムイ島がそうであるように、今後、日本でも、クラビは人気が出ると思います。 友人にも、紹介したいと思えるホテルでした。

Bonjour ‘HA’, Thank you very much for taking time to share this beautiful review. Glad to read that you had an excellent stay with us and that you were satisfied by our facilities, friendliness Ambassadors, and services. Your comments about increasing shuttle buses to Ao Nang and breakfast venue were noted and would be passed to concerned Department Heads to discuss with their team for our future plan. Again, thanks for your feedback. We cannot wait to welcome you again. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

クラビ旅行

お客さまの声 4.0/5

Nh ファミリー - 07/01/2020 確認済みレビュー すべて

総じて満足。クラブルームを予約したのが良かった。

Bonjour ‘NH’, Thank you for sharing your positive review. Glad to read that you had a pleasant stay with us and that you loved our club room. Your satisfaction means a world to us. We look forward to welcoming you again. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeetrha Golf & Spa Resort.

大満足

お客さまの声 4.5/5

あ. ファミリー - 05/01/2020 確認済みレビュー すべて

静かな立地と施設の充実にとても満足しています。 目の前のビーチもとても綺麗で良かったです。 両方のレストランの味も雰囲気も抜群でした。 またスパも素晴らしい技術でした。 ぜひまた行きたいと思います。

Bonjour 'MY', Thank you for your lovely review. It is a real pleasure to know that you had a good time with us and that you love the ambiance of the resort as well as our facilities. Your satisfaction means a world to us. We look forward to welcome you back again. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeetrha Golf & Spa Resort.

Good Property for family looking for a relaxed holiday

トリップアドバイザーの評価 4.0/5

Snehashis K Family - 02/01/2020 トリップアドバイザー認証口コミ

Great property, the biggest swimming pool that i have seen and the food is absolutely delicious (Tried the Indian and Italian cuisines during my stay). Spacious rooms and nice view of the sea from the room. Kids activity area is well managed. Golf course is neatly maintained. The only thing the hotel was a little poor on, especially given the Sofitel brand, was front desk service. Check in was chaotic and not smooth. Would have expected the front desk staff to be more proficient in English than they were. Another incident which felt a little weird, again because its from a premium brand as Sofitel, was the hotel charging me for taking a laundry bag (i had used it to pack all my dirty beach clothes while checking out). I have never had this experience in any other hotel. Not that the amount was high, but charging a guest who has already spent a substantial amount on stay didnt seem right to me. Other than that, i would strongly recommend this hotel for family stays, its a luxurious experience.

Bonjour 'Snehashis K', Thank you for taking your time to share your review on TripAdvisor. Glad to read that you loved our gigantic pool, our delicious cuisine, our comfy rooms, our kids club activity as well as our Golf course. Your feedback about check in experience has been shared with our Front Office Manager who will monitor on this closely. Regarding the laundry bag, which is part of the equipment of the room, our team should have informed you beforehand that the laundry bag is at your disposal for your usage while staying in the hotel and there should be in each guest room a price list should the Guests wish to purchase any item in their room. We apologize if this was not properly communicated to you. Once again, thank you for recommending our Resort to other travelers. We look forward to welcoming you again. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

最新の20口コミ

との提携 TripAdvisor

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