ソフィテルクラビポキットラー 5 つ星

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Klong Muang Beach, Tambon Nongtalay, タイ, 81180 クラビ, タイ

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ソフィテルクラビポキットラー

Klong Muang Beach, Tambon Nongtalay, タイ
81180 クラビ
タイ

GPS:8.063054, 98.746089

電話番号
ファックス +66 75 627 899

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  1,182 件のレビュー

トリップアドバイザーの評価  4.5/5  4,489 件のレビュー

2024エクセレンス認証

Simply one of the best

トリップアドバイザーの評価 5.0/5

Geetha T トリップアドバイザー認証口コミ

Sofitel krabi spa Very relaxing massage by Fern. One the best I had. Thank you for the wonderful experience. The products used are good and smell excellent. My family also had a great experience. Will visit again soon Overall perfect holiday

Bonjour MommyGG, Sawasdee kha. Thank you very much for taking the time to share your kind feedback on TripAdvisor. We are truly delighted to hear that you and your family had a perfect holiday and that your experience at our So Spa with L’occitane was such a highlight. Your kind words for Khun Fern will certainly be shared with her. She will be thrilled to know her massage was among the best you have had. We also appreciate your lovely comment regarding the quality and fragrance of our spa products. It was our pleasure to welcome you, and we look forward to creating another magnifique experience for you and your family in the near future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Outstanding Resort

トリップアドバイザーの評価 5.0/5

OfftheirP Couples - トリップアドバイザー認証口コミ

This was our first stay at this wonderful resort and it certainly won't be our last. We had five nights there and then enjoyed every single minute of it as it is such a well managed and well run establishment. This can't be easy bearing in mind just how big it is but The attention to detail is amazing and we have already got very fond memories of our stay there. Location – very good. It is about a 15 minute drive from the ferry and it is so well established every driver knows where it is. Although not located on the beach, it is just a few steps across the road from the hotel and they're even is a man there helping you across but the road isn't busy at all. Walk five minutes to the left of the hotel and you are in amongst the wonderful beach bars and restaurants, the shops and there's even a 7-Eleven very close by. Rooms – we had an entry level room and it was more than adequate to make us feel very comfortable for the five nights. The air-conditioning was good, there's a big fan on the ceiling to keep you cool and the bed itself was comfortable. We didn't get much outside noise at all and slept particularly well each night. There is a bath, shower and all the toiletries and nice quality towels you could need in the bathroom. The safe is free of charge and easy to use and as you would expect you are provided with all possible comforts such as robes, mini bar, hot drinks making facilities and so on. One possible improvement would be more comfortable furniture on the balcony. We spent ages there in the morning and night looking over the beautiful gardens but it did make your backside sore as it's quite sturdy wooden furniture. Wi-Fi – excellent quality as you would expect. Free for unlimited devices without the need to keep logging in. It was fast enough to stream video and reaches everywhere in the resort including around the pool area. We didn't try it on the beach so I'm not sure about that. Pool – this is the biggest pool in Thailand apparently and it is absolutely stunning. A small niggle was that the adult pool did have children there even though you were meant to be over 18 to use it. Other than that, the area is wonderfully laid out with lots of sun beds both in the shade and in the Sun if you prefer. There was some of the usual selfish reserving but not enough to cause a problem and make you want to rush down and reserve some for yourselves. We just didn't want to get involved in this and we didn't have to. There are lots of games around the area for breaking the day up if you wanted such as badminton, table tennis and many other things to keep you busy. Food – breakfast was included and it was astonishing! We are lucky enough to travel to many, many different hotels but I've never seen the spread as good as this. They have just about everything you can think of including Indian, Thai, a wonderful noodle soup stand and the best croissants you will ever have! It's impossible to list everything available but we loved our breakfast at the place and it is until 1030 which is a good thing. A special comment for the lobby bar. We used this in the evening for a drink or to get ice for the room and it was fantastic. The guitarist and singer were possibly the best I've ever seen in a hotel and they play every night I think. The service from the bar staff was wonderful and a special mention for Blute who was an absolute joy to deal with and looked after us very well indeed. All in all, this obviously isn't the cheapest resort around but it must be the best. The management are very visible and you're every need is attended to by the concierge and Reception staff. We've stayed in this area many times before and now wouldn't consider staying anywhere else but here.

Bonjour OfftheirP, Sawasdee kha, Thank you very much for sharing such a wonderfully detailed and thoughtful review of your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. It was our absolute pleasure to welcome you, and we are truly delighted to know that your first experience with us left such a lasting impression. We are grateful for your kind words regarding our resort’s ambience, attention to detail, and the warmth of our Heartists. Your appreciation of our comfortable guest rooms, stunning pool, exceptional breakfast selection, and the evening entertainment at the lobby bar, especially the service provided by Blute, means a great deal to us. Please rest assured that your comments will be shared with the entire team as encouragement to continue delivering magnifique experiences. We have also taken note of your valuable feedback regarding the balcony furniture and the adult pool, and will explore ways to enhance these areas further for the comfort of our guests. Your praise for our management and service teams, as well as your intention to return, is the highest compliment we could receive. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Not up to standard

トリップアドバイザーの評価 4.0/5

132birdb Solo travel - トリップアドバイザー認証口コミ

Upon check-in, the reception staff did not provide a map of the resort or explain the available facilities. Considering the size of the resort, I would recommend providing a map for guests. The trainee who escorted me to my room was very helpful; however, the reception staff's service was subpar. Furthermore, upon entering my room, I found hair in the shower. As I had not yet showered, it was clear that the hair belonged to a previous guest. This is unacceptable. As a Platinum member of Accor, I am entitled to access the lounge for afternoon tea and evening cocktails. During afternoon tea, I had to ask staff to take my order, and I observed preferential service towards foreign guests over Thai guests like myself. However, the service improved during the evening cocktail hours. Later, around 9:15 PM, I called to the reception to inquire about room service, as well as happy hour and bar promotions. I was directed to check the menu myself and visit the bar for information on promotions, which I found unacceptable. Reception staff should possess basic knowledge of such details or offer to investigate and respond accordingly. This raises concerns about the quality of Sofitel's staff training. However the service I received from the White Lotus F&B team during my dinner. In particular, Khun Sao's outstanding service truly turned my experience around and left a lasting positive impression. Her professionalism and dedication are the primary reason I would consider returning to this hotel. Khun Sao has clearly trained her staff to a very high standard. I would also like to commend Khun Lita, Khun Pang, Khun Jib, and Khun Jah, who were all incredibly kind and welcoming. Having stayed at many Accor hotels, I must admit that I was disappointed with the Sofitel Krabi. I felt that the staff were not as welcoming to Thai guests. To be frank, I am not usually a demanding guest, but I found the service From All Pullman to be far superior.

Bonjour Khun 132birdb, Sawasdee kha, Thank you very much for taking the time to share your review on TripAdvisor. Please allow me to extend my sincerest apologies for the inconveniences you have encountered, particularly regarding the check-in experience, room cleanliness, and initial interactions with our team. Your feedback is truly valuable and has already been shared with the relevant departments to ensure immediate improvements. We deeply regret the oversight and will take this opportunity to reinforce our training and service attentiveness, especially with regards to guest communication and cultural sensitivity. As a valued ALL Platinum member, your experience should reflect the high standards we take pride in at Sofitel. I am especially concerned to hear about your impression regarding the difference in service. Please rest assured that we are committed to offering warm and genuine hospitality to all our guests, and I am personally following up with the team to ensure the remainder of your stay is both comfortable and enjoyable. On a brighter note, I am delighted to know that Khun Sao and the White Lotus team were able to make a positive impact on your stay. Your kind recognition of Khun Lita, Khun Pang, Khun Jib, and Khun Jah is deeply appreciated, and I will be sure to share your compliments with them. Please do not hesitate to let me or our team at Front Desk know if there is anything we can do to enhance your experience during the rest of your stay. It would be my pleasure to personally assist you. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

White lotus amazing food by chef Mahabir

トリップアドバイザーの評価 5.0/5

Cruiser28879402663 トリップアドバイザー認証口コミ

White lotus food was amazing, looking for pure veg food and chef Mahabir made delicious dinner. Malai kofta was best ever and host Jubjib was very courteous and served well. Thks sofitel. After a wonderful day in phi phi this was icing on the cake.

Bonjour Cruiser28879402663, Sawasdee kha. Thank you very much for your kind review and for taking the time to share your dining experience at White Lotus. We are delighted to hear that Chef Mahabir’s pure vegetarian creations, especially the malai kofta, exceeded your expectations. Your kind words will surely motivate him and the culinary team to continue delivering exceptional Indian cuisine. We are also pleased that Khun Jubjib’s warm hospitality contributed to making your evening even more memorable. She will be happy to know that her service was appreciated. After a day exploring the beauty of Phi Phi, we are glad that your dinner with us felt like the perfect ending. We hope to have the pleasure of welcoming you back to Sofitel Krabi Phokeethra Golf & Spa Resort for more memorable moments. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Sofitel Krabi – A Beautiful Setting with Missed Opportunities

トリップアドバイザーの評価 2.0/5

smartytraveller Friends getaway - トリップアドバイザー認証口コミ

Sofitel Krabi – A Beautiful Setting with Missed Opportunities As an Accor Diamond member and frequent traveler who has seen hotels in all phases — from brand-new to gracefully aging to outright neglect — I approached Sofitel Krabi with curiosity and optimism. The setting is undeniably beautiful, and the potential is certainly there. But the experience left much to be desired, primarily due to inconsistent service and management that seems disconnected from the guest experience. 1. Arrival & Check-in The arrival was smooth in terms of logistics, but coordination was lacking. We had two separate bookings and had communicated in advance with the hotel to arrange a birthday room decoration. Upon check-in, it turned out the decoration was done in the wrong room. We were asked to wait another 30 minutes while it was supposedly being fixed — but nothing changed. The name on the birthday card was also incorrect. 2. Rooms The rooms themselves are fine. Bedding and bathroom facilities meet five-star standards, and overall comfort is consistent with what one expects from the Sofitel brand. No complaints here — this part of the product delivers. 3. Hotel Grounds The grounds are spacious and well-maintained, but the layout prioritizes design over function. For instance, the winding paths to the pool are more aesthetic than practical. If they’re meant to be scenic walkways, then benches or shaded areas would make sense — otherwise, more direct access would be appreciated. 4. Pool Area & Service The pool is large and inviting, but curiously lacks basic five-star amenities like water dispensers — something you’d expect to be readily available in tropical heat. Each umbrella is equipped with a call button and a menu, but pressing the button rarely produced any response. When we asked the bar staff why, we were told, “You came here anyway, so just order now.” Meanwhile, several staff members stood nearby looking at their phones, seemingly unaware of or uninterested in guest needs. 5. Breakfast The breakfast buffet was underwhelming. The selection was limited and uninspired, and the execution could benefit from more culinary finesse. The chef seems to lack exposure to diverse breakfast formats, and basic consistency was missing — with vegetable cuts ranging from 1mm to 3cm in the same bowl. 6. Service Culture The overall atmosphere could be described as relaxed — but not in a good way. The service culture is marked by forgetfulness, detachment, and a lack of proactive care. Requests are often repeated multiple times before action is taken, if at all. 7. Management Presence There is a manager who can often be seen pacing the grounds, but his purpose remains unclear. He appeared more concerned with sampling the kitchen than addressing service issues or interacting meaningfully with guests. To be candid, his presence felt more theatrical than operational — reminiscent of a rooster strutting around a yard without much awareness beyond his own movements. 8. Staff Highlights One bright spot deserves special mention: the young woman working at the Explorer Bar near the reception. She was consistently warm, attentive, and genuinely hospitable — a rare example of steady, guest-focused service. Her professionalism stood out starkly in contrast to the overall service culture and gave us a glimpse of what the Sofitel experience could be. ⸻ Final thoughts Sofitel Krabi has the infrastructure, the brand name, and the natural beauty to offer a truly memorable stay. What it lacks is cohesive management, attention to service detail, and a sense of hospitality that goes beyond the superficial. With the right leadership and retraining, this could become a flagship resort. For now, however, it feels like a beautiful property stuck in autopilot.

Bonjour smartytraveller, Sawasdee kha. Thank you very much for sharing your detailed feedback following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. As a valued ALL Diamond member, your impressions are incredibly important to us. While we are truly pleased to know that you appreciated the natural beauty of our resort, the comfort of your room, and the warm hospitality extended by our team member at Explorer Bar, we are sincerely sorry to learn that several aspects of your experience fell short of expectations. Please accept our heartfelt apologies for the miscommunication regarding your birthday room arrangement. Such an occasion should be celebrated flawlessly, and we regret the oversight and inconvenience caused. We also acknowledge your constructive observations regarding our service responsiveness, breakfast variety, and overall attentiveness across various touchpoints. Your comments have been shared with our leadership team and will be taken seriously in our ongoing efforts to enhance guest satisfaction and service consistency. It is our commitment to provide a level of hospitality that reflects the elegance and excellence of the Sofitel brand, and we regret that this was not fully reflected during your stay. Rest assured, your feedback serves as a valuable guide for improvement and training. Should you consider returning in the future, we would greatly appreciate the opportunity to restore your confidence and create a more seamless and memorable experience. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

との提携 TripAdvisor

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