Sofitel Nanjing Galaxy Suning 5 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 154 comentários

Sofitel Nanjing Galaxy Suning - Image 1
Sofitel Nanjing Galaxy Suning - Image 2
Sofitel Nanjing Galaxy Suning - Image 3
Sofitel Nanjing Galaxy Suning - Image 4
9 Shanxi Road, Jiangsu Province, 210009 NANJING, China

Descrição

Extras do hotel

  • Situado na baixa da cidade de Nanjing.

  • Acesso grátis ao WIFI em todo o hotel, incluindo áreas públicas e quartos.

  • Centro de fitness, incluindo piscina coberta aquecida com teto de vidro e ginásio

  • Grande salão de baile e salas multiusos com especialidades francesas e locais estilo café

  • Restaurante chinês com gastronomia de Huaiyang Nanjing do chef executivo com prémio Platinum.

As nossas opções de alojamento

Cama individual

QUARTO SUPERIOR, uma cama tamanho King, vista para a cidade

  • 3 pessoa no máximo
  • 37 m² / 398 sq ft
  • Cama 1 x Cama(s) Queen Size
  • Vistas: Lado da cidade
  • As vantagens do alojamento: Varanda

Localização do hotel

Sofitel Nanjing Galaxy Suning

9 Shanxi Road, Jiangsu Province
210009 NANJING
China

GPS:32.067501, 118.772475

Telefone
Fax +86 25 8371 0505

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  154 comentários

Classificação do TripAdvisor  4.5/5  2.239 comentários

Unreasonable deductions, very bad experience

Nota Tripadvisor 1.0/5

XiaoruiLiang Família - Avaliação com certificação TripAdvisor

The hotel service attitude is very poor, deducting money at will, the overall experience is very bad !!! I booked this hotel on October 3rd and 4th. The hotel called me before I checked in and told me that I was not feeling well (I was still seeing a doctor that day) and might not be able to check in. The hotel said ok, hope I get well soon, and colleagues will follow up later. I think the hotel will help me cancel the reservation. But this is not the case. The hotel did not help me cancel the reservation, nor did they contact me on October 3rd. They just deducted the money from me. I only found out about this when I checked my credit card bill yesterday. The hotel made the following mistakes. 1. The hotel said it would record my physical discomfort, but it did not record it and did not follow up. 2. The hotel did not follow up on the day when it did not find out that I checked in. 3. The hotel even issued a full room notice on the day. If I did not check in, how could it be full? Is it deceiving consumers? Based on the above reasons, I ask the group to investigate this matter and criticize and educate the people involved. This is not an ordinary hotel, but a Sofitel hotel. There should be high-quality services here, not such a bad experience. I hope to get an apology and refund from the hotel as soon as possible.

极差的体验，糟糕的服务，需要整改

Nota Tripadvisor 1.0/5

Tourist01447818356 Negócios - Avaliação com certificação TripAdvisor

很差的体验，极差的服务，希望整改，我已经告知了酒店我因为身体不适，无法前往。酒店服务人员说会跟进，然后就没有下文了。最后还扣了我的款项，同时就在当天，酒店还发布了满房的消息。 因此，这就是彻彻底底的欺骗，错误如下 1. 询问时告知身体不适，会跟进，但是没有。要么就是没给订单备注，要么就是备注了没有人看，总之管理混乱，服务态度极差 2.当天没有联系我，并且没有留房发布满房 3.后续直接扣款，也没有联系 希望酒店认真整改，对问题经营退款等赔偿

Nice and friendly staffs

Nota Tripadvisor 5.0/5

Gingcong S Avaliação com certificação TripAdvisor

It is wonderful hotel with high quality. The breakfast and dinner all very delicious. The room is very big and beautiful. the bed is comfort. The wash room is luxe.The reception are friendly. The location is closed Metro station and the bus station. The executive lounge is nice deco and service very good. I hope to stay again when I visit Nanjing.

The hotel has lowered the standard of the Sofitel brand.

Nota Tripadvisor 2.0/5

BobTchao Família - Avaliação com certificação TripAdvisor

I had a very unpleasant stay. I booked a room with Accor membership benefits and confirmed with customer service in advance that it would qualify for official points. At check-in, I also confirmed with the front desk, who assured me that my membership number was in the system, that my room had been upgraded, and that I was given breakfast for two. However, more than a week after checking out, despite several communications with the hotel, the response varied. Sometimes they said there were official points and that they would add them later, and other times they claimed there were none, saying it was a non-official booking. This clearly seems to be an issue between Accor's official booking system and the hotel, but the burden ultimately fell on me, the guest. It was very disappointing.

它已經不再是索菲特了

Nota Tripadvisor 1.0/5

TSAN_12GYUNG Avaliação com certificação TripAdvisor

這是家非常糟糕的五星級飯店，之前有陪父親回南京探親，入住過這個飯店當時被前台的工作人員照顧的非常好，以至於我們每次都會回到這個酒店。但是今年我們再次來到這個酒店，感覺發生了翻天覆地的變化。我們並未奢望得到特別的照顧，但是從入店到check in我們都感覺非常糟糕。工作人員非常的無理甚至可以形容為態度惡劣，我們帶著老人家一直等待到4點才進入房間，中途沒有任何人感覺到歉意，甚至覺得這是很平常的事情。我們將不會再選擇這個令我們非常失望的飯店，它已經不再是索菲特了。

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 3.866 comentários 9.3/10 Localização
  • 7.380 comentários 8.6/10 Quarto
  • 9.149 comentários 9.1/10 Serviço
  • 65 comentários 5.1/10 Internet
  • 2.004 comentários 8.3/10 Limpeza
  • 1.797 comentários 9.1/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.