Sofitel Nanjing Galaxy Suning

Sofitel Nanjing Galaxy Suning 5 estrelas

Nota clientes Avis (Classificação ALL) 4.7/5 226 comentários

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Extras do hotel

  • Situado na baixa da cidade de Nanjing.

  • Acesso grátis ao WIFI em todo o hotel, incluindo áreas públicas e quartos.

  • Centro de fitness, incluindo piscina coberta aquecida com teto de vidro e ginásio

  • Grande salão de baile e salas multiusos com especialidades francesas e locais estilo café

  • Restaurante chinês com gastronomia de Huaiyang Nanjing do chef executivo com prémio Platinum.

Hotel aprovado por ALLSAFE

Localização do hotel

Sofitel Nanjing Galaxy Suning

9 Shanxi Road, Jiangsu Province
210009 NANJING
China

GPS:32.067501, 118.772475

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

As nossas opções de alojamento

268 quartos c/ exc. design e suites com 36 m² ou superior. Todos os quartos com plasma, banda larga gratuita plug-and-play e cofre com cap. para portátil.

Cama individual

QUARTO SUPERIOR, uma cama tamanho King, vista para a cidade

  • Número máx. de pessoas: 3
  • Superfície: Desde 37 / 398 sq ft
  • Vistas: Lado da cidade
  • As vantagens do alojamento: Varanda
  • Internet sem fios no quarto
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Utensílios para chá/café(...)

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.7/5  226 comentários

Classificação do TripAdvisor  4.5/5  2.223 comentários

Thank you for providing a great environment even during the pandemic

Nota Tripadvisor 5.0/5

chen761 Negócios - Avaliação com certificação TripAdvisor

The hotel is well managed, with friendly staff, clean facilities, and good food. The room are very well cleaned everyday. The cost for staying is very reasonable, and the location is very convenient, with some good restaurants nearby. Two thumbs up!

Dear Guest, warm greetings from Sofitel Nanjing Galaxy Suning. Thank you so much for sharing such nice feedback with us. I’m so delighted to read that you've enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing.

A pleasant stay overall

Nota Tripadvisor 5.0/5

k0bewang Negócios - Avaliação com certificação TripAdvisor

Overall I’m very satisfied with my stay at Sofitel Nanjing. I would like to particularly thank Janice (Li Juan), who had done an excellent job helping me resolve a number of issues during my stay. She would definitely deserve a promotion if I were the manager. For sure, I will recommend your hotel to my family and friends, and will visit here again the next time.

Dear Guest, Warm greetings from Sofitel Nanjing Galaxy Suning, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you found everything perfect as you expected at our hotel. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing. Lily Wang Guest Experience Manager Sofitel Nanjing Galaxy Suning

Ok Stay at the Sofitel

Nota Tripadvisor 3.0/5

deanosaur89 Couples - Avaliação com certificação TripAdvisor

We expected more from the Sofitel especially at this price point. Check in - Our initial impressions left a bad taste in our mouth. We booked through a third party which said that the hotel would only charge about 33 RMB for taxes at the property and were surprised that they charged 140 RMB on top of this. It was not clear what this extra charge was for. We also had to register using dated forms asking if we have been to Wuhan in the last 14 days and when our entry date was to China. Most hotels we have been to in China stopped the use of these forms last summer but it could be a Nanjing specific requirement so expect to take a bit more time to check in at this hotel. The lobby bathrooms were locked and we were too embarrassed to ask for them to be opened. Rooms - Very nice with comfy furniture and pretty clean. Very large bathroom and a tub large enough for me to lie comfortably in. The room also had a pretty nice view of the city. However, the rooms were too warm. The hallways were quite cool and nice but when we arrived the room was 28.3 according to the thermostat so we left the system running while we went out for dinner expecting it to cool off. When we came back our room was still over 28 so we called maintenance and they opened our window and said they might be able to fix it tomorrow but when we asked if we could change rooms we were told that all rooms would be around the same temperature and won't be cooler due to the central system. They did help temporarily fix the problem and brought up a cooling fan that worked with ice. It was fairly noisy and lasted only two hours. When you do need more ice you have to call service at this hotel so we did our best to rest in our very warm room. During our second night stay our key cards would not work so we went down to the front desk and were told the cards were fine. They came up with us to try the door with us and had to call maintenance because the battery had died. We sat in our room with the door wide open waiting for 20 minutes for a maintenance person to come to change the battery. At least there was enough time to ask for more ice for the cooler fan and call for more ice when it melted almost immediately. The public areas - Most places had big comfy chairs and looked nice on the surface but are in need of a deep clean in the corners. Fair bit of dust and dirt in the corners. The pool - Very nice facility with a swimming pool and a fenced off wading area connected to the main pool. Lots of lounge chairs and a big sunroof over looking the pool. The lounge chairs were plentiful and comfy. The temperature of the pool and air were perfect. The change rooms and towels need a bit more attention as they were a bit dirty and smelled funky. Breakfast Buffet - The food quality was inconsistent. The breakfast buffet was not good the first day with many items not cooked right. Soggy vegetables, undercooked bacon, sushi that tasted old and a long hair in an omelette. The second day was much better with crispy bacon, good dim sum options and a well cooked omelette without hair! They did have pastries that were pretty good and quite a few hot beverage stations for coffees, milk tea and hot chocolate. I would recommend staying at other hotels at this price point unless you like a very warm room. The closest metro station is Yunnanlu but it is a little over a kilometer away but it looks like they might get a new station nearby very soon. We chose the area because it was fairly walkable and central to many of the things we wanted to do.

Dear Guest, Welcome to Sofitel Nanjing Galaxy Suning! And thank you so much for sharing your valuable suggestions during your stay with us. We would like to take this opportunity to apologize to you for any lack we have made. Your comments about our room temperature and breakfast has been documented and will certainly be looked into. At Sofitel, we are committed to improve our quality of service constantly, to build luxury and comfortable staying experience to our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent in the future occurrence. We sincerely thanks again for your valuable comments. We are looking forward to seeing you soon in the near future. Lily Wang/ Guest Experience Manager/ Sofitel Nanjing Galaxy Suning

Very good service, poor hardware

Nota Tripadvisor 5.0/5

TSAN_12GYUNG Negócios - Avaliação com certificação TripAdvisor

The location of the hotel is very good, but the surrounding construction and maintenance is like a huge construction site. The traffic is bad, too, and if you're looking for a neighborhood, you really shouldn't be here. The interior of the room is very old and feels old for many years. A lot of things are broken, but the hotel staff is nice, people greet you at the door, and the front desk is very helpful. In short, you should choose a newer hotel next time.

Dear TSAN_12GYUNG, Thank you for taking the time to share your feedback regarding your recent stay with us at Sofitel Nanjing Galaxy Suning. We are delighted to read that you are satisfied with our service. Meanwhile, I am sorry because of the hotel facilities did not meet your expectations. Our hotel has been built for 15 years, but we have been working on the maintenance of the facilities of the room all the time. We appreciate your feedback as this is our best resource for improving guest services, and we hope your next visit will be more pleasant than the previous one. Best wishes to you.

Very Good service, room condition

Nota Tripadvisor 5.0/5

wilkins212018 Negócios - Avaliação com certificação TripAdvisor

Very Good service, room condition The location is near down town and good breakfast and very good view room is clean and very good condition workers are very kind I hope so next time also stay here...

Dear Guest:Warm greetings from Sofitel Nanjing Galaxy Suning, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you found everything perfect as you expected at our hotel. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 2.157 comentários 9.3/10 Localização
  • 3.222 comentários 8.5/10 Quarto
  • 4.647 comentários 8.9/10 Serviço
  • 25 comentários 6.7/10 Internet
  • 1.408 comentários 8.3/10 Conforto
  • 1.002 comentários 8.6/10 Pequeno-almoço
  • 771 comentários 8.3/10 Limpeza
  • 199 comentários 9.3/10 Piscina

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