Grand Mercure Сиань Рэнмин-сквер 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 20

Гарантия
лучшей цены
Grand Mercure Сиань Рэнмин-сквер - Image 1
Grand Mercure Сиань Рэнмин-сквер - Image 2
Grand Mercure Сиань Рэнмин-сквер - Image 3
Grand Mercure Сиань Рэнмин-сквер - Image 4
319 Dongxin Street, Shaanxi Province, 710004 СИАНЬ, Китай

Описание

Особенности отеля

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • enjoy 600 pax show in our own grand theatre

Наши номера

Расположение отеля

Grand Mercure Сиань Рэнмин-сквер

319 Dongxin Street, Shaanxi Province
710004 СИАНЬ
Китай

GPS:34.26627, 108.958068

Телефон
Факс +86 29 8792 8999

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Обслуживание в номере

57 Cafe

Недоговорная фотография

В кафе 57 Cafe подают завтрак по системе «шведский стол» с блюдами китайской и западной кухни

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 20

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 333

UNHELPFUL RECEPTIONIST

Примечание: Tripadvisor 1.0/5

baholmes89 Реальные отзывы TripAdvisor

Hotel is fab. Receptionist (with mask) very unhelpful. Asked her for a local map and she said no don't have one. Didn't offer to help/show me where etc. I had to find myself one from the concierge. Asked same girl to book the hotel restaurant for us and she, again, declined. Said I had to go up the 3 floors and book it myself. As many of their staff do not speak English, e.g. two girls in the reception bar, I had asked the receptionist for help, but no. Found her very rude and unhelpful.

Dear Guest, Please allow me to report that only restaurant in Grand Mercure Xi'an on Renmin Square is on the 4th floor and there are only guestrooms on the 3rd floor. Besides, we do not have reception bar. Therefore, may I confirm if your comment is on your stay with us? If yes, would it be possible for me to know the dates and room number of your recent stay? I'll investigate personnally if yes. Yours sincerely, Sam Gu Hotel Manager

POOR HOTEL, NOT A TYPICAL MERCURE

Примечание: Tripadvisor 2.0/5

PaolettaPaoletta Реальные отзывы TripAdvisor

LOCATION: 20 minutes walking from muslim street food road, 15 minutes wallking from metro station. The hotel is part of a big complex of other hotels and buildings, it takes at least 8 minutes to get to the street by walk. Not so convenient for shops in the vicinity. ROOMS: oldish but good. Spacious bathroom. No USB plugs. BREAKFAST: very poor. Nothing to do with a usual Mercure breakfast. Only salty and not so broad choice. No marmelades, horrible croissants, juices and coffee. STAFF: No English spoken. Very difficult. SWIMMING POOL: it is located in another building of the complex, so you have to get out of the hotel walk for 3 minutes, enter another much better hotel and reach second floor. In the much better hotel English is spoken by staff. Swimming pool is nice and big BUT IT IS OPEN TO EXTERNALS! It was full of screaming kids, not relaxing at all. NO RESTAURANT OR BAR AVAILABLE HERE, only at hotel aside (but VERY VERY VERY expensive).

Dear Guest, Thank you for providing us with the gift of feedback. We are terribly sorry that the stay didn't meet your expectation, please allow me to express my sincere apology for that. We pay high attention to your comments, and will continue and enhance our efforts. Our dedication will never end. Yours sincerely, Sam Gu Hotel Manager

Site seeing

Примечание: Tripadvisor 3.0/5

Rodney S Couples - Реальные отзывы TripAdvisor

On arrival the building looks impressive, but when we arrived by taxi late at night 12.45 pm the night porter was on his phone And DID NOT come down from his seat untill we got almost the top of the stairs, he did open the door but did not offer to help with luggage🤔🤔 The lobby reception desk is smaller than expected, but it is an old building, 1 lift 🤔 Got told the wrong floor for our room by the staff, so had to come back down to reception ( when coming in late at night is not good) The room was ok clean and had a very big bed but couldn’t connect to the internet, also had a old feal very dated, and did NOT. Like the lighting system at all , operated from one side of the bed ONLY Stupid 🤔😡internet bad so had to change rooms. It was no better 😡😡 so we had to just use normal signal ( using up valuable data) Breakfast was ok nice omelettes but the breakfast was not as good or impressive as other places of 4 * hotels, staff was pleasant and trying to be helpful. The swimming pool as advertised was NOT in the hotel but in the Sofitel hotel which was ((very impressive hotel) but 5* which is 2 minutes walk away🤔 I think in its day the hotel was a grand place to stay with opulent decor, but if you like more modern it’s not the place to stay

Dear Rodney, Thank you for providing us with the gift of feedback. We are terribly sorry to know that the stay didn't meet your expectation and please allow me to express my sincere apology for that. The arrival experience is apparently not in line with our usual standard and I'll personally investigate and follow up. At the same time, we will also look into the wifi issue and continue and enhance our efforts in maintenance. Please be rest assured that our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms.

Примечание: Tripadvisor 4.0/5

Kathleen1 Реальные отзывы TripAdvisor

The entrance and reception is very impressive, bright and spacious, our room was very different. The room was very dark, small and lacked that instant freshness, it felt more like a cupboard. It overlooked derelict buildings and had no view. There were lots of mosquitoes in the room and I got a really nasty bite. Our room was tired and small. It needed an upgrade and looked entirely different than photos shown on their website - photos with the blinds pulled down in the bathroom overlook derelict buildings or the back of the hotel – not a beautiful holiday view. Room service was excellent and delivered quickly but we had to eat off our knees, there was no room to place the two trays on the tiny desk. The breakfast buffet had a good selection of food although all a little bland. The hotel is in a good location but not sure if I would return based on the room. An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms. I can only base my opinion on the room the hotel chose to allocate us.

Dear Kathleen 1, Thank you for providing us with the gift of feedback. Thank you for your recognition to hotel service. At the same time, we are sorry to know that the accommodation didn't meet your expectation and please accept my sincere apology for that. We will continue and enhance our efforts in all aspects and our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

Great hotel room and service

Примечание: Tripadvisor 5.0/5

Seaside65634531734 Реальные отзывы TripAdvisor

Excellent luxury hotel room, the king/queen bed was comfortable, the extended living area was spacious, and the 2 toilets & jacuzzi were therapeutic. Hotel service was again superb. You could make order for 1-day & 2-day short trips (group/personalised) with the hotel directly from their partners. Located within the old city walls, its a very central and convenient place for travel. The range of breakfast offerings were good but limited to Chinese cuisine.

Dear guest, Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us, and thank you for your recognition and motivation. I've shared your motivating comments on service with the whole team, and your comment on breakfast with the F&B team. Please be rest assured that our dedication and efforts will never end. We look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 188 Отзывов 9.2/10 Расположение
  • 222 Отзывов 7.6/10 Номер
  • 236 Отзывов 8.9/10 Сервис
  • 163 Отзывов 5.7/10 Атмосфера
  • 110 Отзывов 8.7/10 Комфорт
  • 107 Отзывов 7.2/10 Завтрак
  • 102 Отзывов 5.9/10 Удобства
  • 69 Отзывов 9.2/10 Чистота

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