弗洛里亚诺波利斯诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 2,123 评论

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Av. Rubens Arruda Ramos, 2034, (Beira Mar Norte), Centro, 88015701 弗洛里亚诺波利斯, 巴西

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  • 2 名 10 岁及以下儿童可免费与父母同住一间客房。

  • Totem Floripa 对面的酒店

  • 酒店位于弗洛里亚诺波利斯，设有游泳池、健身房、桑拿房，以及 Aya 水疗中心（带按摩房）。

  • 4 间活动室适合举办最多 70 人的讲座和茶歇。

  • 酒店距埃尔西利乌鲁兹国际机场 30 分钟车程

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酒店位置

弗洛里亚诺波利斯诺富特酒店

Av. Rubens Arruda Ramos, 2034, (Beira Mar Norte), Centro
88015701 弗洛里亚诺波利斯
巴西

GPS:-27.58621, -48.55044

电话
传真 +55 48 3202-6101

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酒店服务

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酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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我们的客人评论

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ALL 评级  4.6/5  2,123 评论

TripAdvisor 评级  4.0/5  1,644 评论

Comfortable, convenient and amazing staff!

Tripadvisor 评级 5.0/5

Culture62635020439 经 TripAdvisor 认证的评论

Carlos and Caio were so kind and helpful. When I mentioned I wanted to see a specific place, they arranged a driver to take me on a tour, and an English speaking guide to help! After travelling for 30 hours, they helped me arrange appointments and called places for me when I couldn’t understand. I was so very grateful for all the staff. I had an awful experience in São Paulo and wanted to leave the whole country, after the kindness and friendliness of the staff here I felt much at ease. The hotel’s location was walking distance to many shops, restaurants, cafes etc and was very comfortable.

Good morning! Thank you very much for taking the time and writing to us, we were very happy, and we will certainly share it with the entire team so that they feel the same. We hope to welcome you again soon, it will be a pleasure.

First [negative] impression remains

Tripadvisor 评级 1.0/5

Alvaro Junior B Couples - 经 TripAdvisor 认证的评论

I stayed in the hotel from December 26 to 29th. My experience was negative beginning by the maintenance problems in my room in the bath with portable shower which was not properly fixed in the wall representing some risk when in use. Then, the breakfast was terrible. Poor quality of products, terrible organization and presentation at the tables and also an unfriendly management by the responsible for the place. Such inconvenient led me to take breakfast in other place outside the hotel. Additionally, the employee does not show a cordial attitude. All of inconveniences were reported to general management and also indicate on my evaluation report sent to me by guest relations.

Mr Alvaro, good morning! Thank you for taking the time to write about our services. It is a pleasure to welcome you, this being your third visit with us. In light of your considerations, I immediately made myself available, we talked and clarified what had happened. The entire Novotel team wishes you a great year ahead!

The staff here put the No in Novotel

Tripadvisor 评级 3.0/5

MCTMASE Solo travel - 经 TripAdvisor 认证的评论

Summary: an average hotel, in a great location with surly staff. The good: Location: well located in Centro district, close to a nearby shopping mall with a supermarket and many bars and restaurants. Great views of Baía Norte from my “luxury room” with sea view. Porter: professional and friendly service from the porter. He always opened car doors when you returned and provided a warm verbal “welcome back” Welcome note: hotel did leave a nice welcome note in the room with a Kinda Bueno chocolate and complementary water to recognise my Accor Gold status. Stark contrast to what happened at check-in. The bad: Accor status: as an Accor Gold, I’m entitled to an early check-in (where available) I arrived at the property around 12:30pm, standard check-in time was 2pm. Front desk advised I couldn’t check in early and said to come back at 2pm - no reason was provided why early check in wasn’t available. At check in I was provided with a card to redeem a free welcome drink but it was never explained where to claim this and the Accor app states the properties bar is closed. I never redeemed it in the end. Front desk staff: were incredibly stand-offish and didn’t speak a word to me after check in. Not even a “good morning or hello” as you walked past the front desk each day. When checking out, I was standing at the front desk and the agent was free but ignored me. So I put my keycard in the express check out box instead. I didn’t receive any confirmation of my check out or final invoice until 3 days later via email. Noisy: poor soundproofing, I could hear the guests above and in the next room. Slamming doors was constant, especially when people had their windows open. Room: was just OK, nothing special or luxury about it as it’s marketed. Disappointing low pressure and lukewarm temperature shower. Conclusion: this hotel has good bones, but staff need some retraining to be more warm and friendly to guests. I fear this is another example of this region not receiving many foreign (Western) tourists so the staff don’t know how to act or aren’t confident communicating in English

Dear Timóteo, Thank you for taking the time to review your stay with us at Novotel Florianopolis. We are so glad to hear that you enjoyed your location and the views from your room. Our porter is dedicated to providing professional and friendly service, and it's wonderful that was recognized by you. We apologize if we did not meet your expectations regarding Accor status, early check-in and our bar services. We understand that feeling welcome at a hotel is important, and we take all feedback seriously, so we will use this experience to inform our customer service training in the future. We thank you again for sharing your feedback with us. Your opinion is very important for us as it allows us to continuously improve our services and make sure that each guest has a remarkable experience with us every time they stay with us. Tainara Goulart

Novotel Florianopolis: Solid stay in a great location

Tripadvisor 评级 5.0/5

Neal R 经 TripAdvisor 认证的评论

In a completely positive way, this stay for two nights was a typical pleasant Novotel experience. The hotel was clean, well-maintained, and quiet. It was very conveniently located across from the waterfront and easy walking distance to shopping and restaurants. The room was well-appointed and the bed was comfortable. Wi-fi was fast and reliable. The breakfast was a quality buffet was a good variety of hot and cold foods. I didn't eat in the restaurant for other meals and I didn't use the fitness center due to the proximity of well-marked running trail along the waterfront. All-in-all a solid stay and a good choice for a visit to Florianopolis.

Dear, good morning! We are glad that you enjoyed your stay with us! We will share your comments with all the team so they can feel the same. We hope you come back soon! Best regards!

Dated card entry system! Super annoying!

Tripadvisor 评级 1.0/5

Anthony B 经 TripAdvisor 认证的评论

Nice hotel, friendly staff BUT…. Terrible dated key entry system You need a card key cutting every time you want to use the lift or enter the bedroom . Super annoying when staying for several nights. Also, not a fan of paying in full at check in… Sadly I wouldn’t stay here again.

Mr Barker, good morning! Thank you for taking the time to tell us about your experience at the Novotel Florianópolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are happy to inform that we finished the replacement of the entire key system today! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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其他网络用户评价我们的酒店

  • 651 评论 9.1/10 位置
  • 965 评论 8.1/10 房间
  • 1,020 评论 8.8/10 服务
  • 27 评论 6.8/10 上网
  • 642 评论 7.5/10 早餐
  • 445 评论 7.3/10 舒适度
  • 400 评论 8.6/10 清洁度
  • 241 评论 8.1/10 设施

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