坎博里乌美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,502 评论

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坎博里乌美居酒店 - Image 1
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Av Atlantica 2010, 88330012 巴尔内阿里奥坎博里乌, 巴西

描述

酒店其他优惠

  • 8 岁以下儿童可免费与父母同住

  • 现代化活动室可容纳最多 400 人

  • 酒店位于巴内阿里约坎博里乌，设有温水泳池、健身房、桑拿房和 Live Spa Beauty 美容水疗中心

  • 位于城市主大道上的海滨酒店

  • 距纳韦甘蒂斯国际机场 40 分钟车程

我们的客房

酒店位置

坎博里乌美居酒店

Av Atlantica 2010
88330012 巴尔内阿里奥坎博里乌
巴西

GPS:-26.98726, -48.63257

电话
传真 +55 47 3056-9500

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,502 评论

TripAdvisor 评级  4.0/5  2,511 评论

位置好

客户意见评级 5.0/5

匿名 单人住宿 - 所有已确认评论

非常好

Awful place to stay

Tripadvisor 评级 1.0/5

TomP333 Couples - 经 TripAdvisor 认证的评论

Avoid never stay here. There is a massive tower being built next door so get ready to wake up at 7 am to heavy construction it will be going on for 5 years. Then at night you are next to a night club which is pumping music until 1 am. The room is cheap the sheets are terrible the bed had poop stains all over it. If I owned Accor I would get rid of this property it is not a mid level asset it is awful and ruins the brand

Hotel was adequate but service and responsiveness needs improvement.

Tripadvisor 评级 2.0/5

Cheryl K 经 TripAdvisor 认证的评论

I am owed a refund by the hotel. When I checked out, I asked the desk clerk a question, and she said she would speak to the manager and get back to me, but she confirmed that I was due a refund. They never got back to me and I did not get a copy of the receipt. Nor have I received a credit on my credit card. I have emailed the hotel twice with no response. This is unacceptable.

Good location but poor service and cleanliness

Tripadvisor 评级 2.0/5

chrisandlorenah Couples - 经 TripAdvisor 认证的评论

Great location but the horrific customer service and dirty common areas. We reserved and paid for our room in July 2023 in full. When we checked in, staff demanded to see the CC used for the reservation (July 2023) which was canceled by AMEX due to fraud. The staff demanded to see the card otherwise they would charge us in full again or we couldn’t check in. Despite showing the staff the reservation email confirmation showing the payment in full - which they had in their system, they still insisted in seeing “the cancelled credit card or proof of cancellation”. I asked for the legality of the ask and to speak with the manager which they refused to facilitate. After forwarding an email we received from AMEX letting us know the new card was on its way (from several months ago), they let us check I. I asked for the contact of their Regional manager next day so I could file a formal complaint and I was given the Hotel manager. She apologized and told me they would train the staff on proper procedures. The following interactions with staff when asking from assistant was not much better. Front desk offered to book us a car to drop us off at our New Year Party which I confirmed with the front desk. The staff never did the booking which resulted in us being almost 2 hours late to the party. The following day we asked for some assistance booking a restaurant reservation as our call would not go through. Bianca at the front desk told me “No, we don’t do that - we don’t have concierge services”. As far as the property,the gym equipment and floor was extremely dirty - pictures attached. I spoke with the front desk coordinator and staff 3 times - ask for a cleaning/ spray bottle and towels so guests can clean equipment between uses- it never happened (pictures are over a 4 day period). The hot tub was also filthy- pictures attached. The bathroom in the room also had a horrible sewage odor. Breakfast was one of the positives- definitely the only staff that had it together, and the area was actually clean. Accor needs to take a look at this property and overall, the staff. It was embarrassing for me to suggest the Hotel to family and friends that accompanied us in this trip.

Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your candid remarks as they help us identify areas for improvement. Firstly, we deeply regret the inconvenience caused during check-in regarding the credit card situation. We understand the frustration and confusion it may have caused, and we will review our procedures to ensure a smoother process in the future. Your feedback about the staff's attitude and refusal to facilitate a conversation with the manager is concerning, and we will address this matter with urgency. Regarding the cleanliness issues in the common areas, particularly the gym and hot tub, we apologize for the lapse in our housekeeping standards. Rest assured, we will investigate the matter thoroughly and take corrective actions to ensure a cleaner and more pleasant environment for our guests. The lapses in service, including the failure to book the car and the unhelpful response about restaurant reservations, do not align with our service standards, and we appreciate you bringing this to our attention. We will reevaluate our staff training and communication protocols to prevent similar incidents in the future. Your pictures and descriptions of the cleanliness issues are valuable, and we will use them to address the concerns raised promptly. We take your comments seriously, and we assure you that necessary steps will be taken to rectify these shortcomings. We understand that your experience fell short of your expectations, and for that, we sincerely apologize. Please be assured that your feedback is instrumental in our commitment to providing an improved experience for future guests. We genuinely value your patronage and hope you will give us another opportunity to regain your trust on your future visits. Kind regards, Anatália Bernardi - General Manager

非常失望

客户意见评级 1.5/5

匿名 单人住宿 - 所有已确认评论

我预定的一间大床房，到酒店之后前台服务员把预定单都拉出来了，居然说此预定没有掉到他们的系统，还向我收取了40reais的费用，对此非常不理解，不是多少钱的问题，而是这个做法让人无法理解。更让我不舒服的是，开始给我开了一个三张床的房间，后来经过半个小时的沟通才换了另外一间大床房。因为是在海边嘛所以在我预定的时候就要求给一间靠海边的房间，结果到酒店之后说靠海边的房间要我多补一半的费用，好吧。此次体验非常失望，以后再也不会住这个地方

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其他网络用户评价我们的酒店

  • 759 评论 9.4/10 位置
  • 968 评论 5.8/10 房间
  • 1,028 评论 7.5/10 服务
  • 61 评论 3.6/10 上网
  • 670 评论 8/10 早餐
  • 453 评论 4.1/10 舒适度
  • 425 评论 6/10 清洁度
  • 181 评论 3.1/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。