Novotel Florianópolis 4성

고객 평점 (ALL 평가) 4.6/5 2,170 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Florianópolis - Image 1
Novotel Florianópolis - Image 2
Novotel Florianópolis - Image 3
Novotel Florianópolis - Image 4
Av. Rubens de Arruda Ramos, number 2034, Santa Catarina, 88015701 Florianópolis, Brazil

호텔설명

호텔 추가 정보

  • Two children up to 10 can stay in their parents' room free of charge.

  • Hotel opposite Totem Floripa

  • Hotel in Florianópolis with pool, gym, sauna and the Aya Spa with massage.

  • Four event rooms for lectures and coffee breaks, for up to 70 people.

  • 30-minute drive to the Hercílio Luz International Airport

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호텔 위치

Novotel Florianópolis

Av. Rubens de Arruda Ramos, number 2034, Santa Catarina
88015701 Florianópolis
Brazil

GPS:-27.58621, -48.55044

전화
팩스 +55 48 3202-6101

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

SANTA CUCINA

Welcoming and comfortable restaurant! Breakfast is served every day. For those who want to enjoy its cuisine, we suggest the Executive Lunch, served Monday through Friday. 10% service fee applies.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,170 리뷰

TripAdvisor 평가  4.0/5  1,637 리뷰

Comfortable, convenient and amazing staff!

트립어드바이저 평점 5.0/5

Culture62635020439 TripAdvisor 인증 리뷰

Carlos and Caio were so kind and helpful. When I mentioned I wanted to see a specific place, they arranged a driver to take me on a tour, and an English speaking guide to help! After travelling for 30 hours, they helped me arrange appointments and called places for me when I couldn’t understand. I was so very grateful for all the staff. I had an awful experience in São Paulo and wanted to leave the whole country, after the kindness and friendliness of the staff here I felt much at ease. The hotel’s location was walking distance to many shops, restaurants, cafes etc and was very comfortable.

Good morning! Thank you very much for taking the time and writing to us, we were very happy, and we will certainly share it with the entire team so that they feel the same. We hope to welcome you again soon, it will be a pleasure.

First [negative] impression remains

트립어드바이저 평점 1.0/5

Alvaro Junior B Couples - TripAdvisor 인증 리뷰

I stayed in the hotel from December 26 to 29th. My experience was negative beginning by the maintenance problems in my room in the bath with portable shower which was not properly fixed in the wall representing some risk when in use. Then, the breakfast was terrible. Poor quality of products, terrible organization and presentation at the tables and also an unfriendly management by the responsible for the place. Such inconvenient led me to take breakfast in other place outside the hotel. Additionally, the employee does not show a cordial attitude. All of inconveniences were reported to general management and also indicate on my evaluation report sent to me by guest relations.

Mr Alvaro, good morning! Thank you for taking the time to write about our services. It is a pleasure to welcome you, this being your third visit with us. In light of your considerations, I immediately made myself available, we talked and clarified what had happened. The entire Novotel team wishes you a great year ahead!

The staff here put the No in Novotel

트립어드바이저 평점 3.0/5

MCTMASE Solo travel - TripAdvisor 인증 리뷰

Summary: an average hotel, in a great location with surly staff. The good: Location: well located in Centro district, close to a nearby shopping mall with a supermarket and many bars and restaurants. Great views of Baía Norte from my “luxury room” with sea view. Porter: professional and friendly service from the porter. He always opened car doors when you returned and provided a warm verbal “welcome back” Welcome note: hotel did leave a nice welcome note in the room with a Kinda Bueno chocolate and complementary water to recognise my Accor Gold status. Stark contrast to what happened at check-in. The bad: Accor status: as an Accor Gold, I’m entitled to an early check-in (where available) I arrived at the property around 12:30pm, standard check-in time was 2pm. Front desk advised I couldn’t check in early and said to come back at 2pm - no reason was provided why early check in wasn’t available. At check in I was provided with a card to redeem a free welcome drink but it was never explained where to claim this and the Accor app states the properties bar is closed. I never redeemed it in the end. Front desk staff: were incredibly stand-offish and didn’t speak a word to me after check in. Not even a “good morning or hello” as you walked past the front desk each day. When checking out, I was standing at the front desk and the agent was free but ignored me. So I put my keycard in the express check out box instead. I didn’t receive any confirmation of my check out or final invoice until 3 days later via email. Noisy: poor soundproofing, I could hear the guests above and in the next room. Slamming doors was constant, especially when people had their windows open. Room: was just OK, nothing special or luxury about it as it’s marketed. Disappointing low pressure and lukewarm temperature shower. Conclusion: this hotel has good bones, but staff need some retraining to be more warm and friendly to guests. I fear this is another example of this region not receiving many foreign (Western) tourists so the staff don’t know how to act or aren’t confident communicating in English

Dear Timóteo, Thank you for taking the time to review your stay with us at Novotel Florianopolis. We are so glad to hear that you enjoyed your location and the views from your room. Our porter is dedicated to providing professional and friendly service, and it's wonderful that was recognized by you. We apologize if we did not meet your expectations regarding Accor status, early check-in and our bar services. We understand that feeling welcome at a hotel is important, and we take all feedback seriously, so we will use this experience to inform our customer service training in the future. We thank you again for sharing your feedback with us. Your opinion is very important for us as it allows us to continuously improve our services and make sure that each guest has a remarkable experience with us every time they stay with us. Tainara Goulart

Novotel Florianopolis: Solid stay in a great location

트립어드바이저 평점 5.0/5

Neal R TripAdvisor 인증 리뷰

In a completely positive way, this stay for two nights was a typical pleasant Novotel experience. The hotel was clean, well-maintained, and quiet. It was very conveniently located across from the waterfront and easy walking distance to shopping and restaurants. The room was well-appointed and the bed was comfortable. Wi-fi was fast and reliable. The breakfast was a quality buffet was a good variety of hot and cold foods. I didn't eat in the restaurant for other meals and I didn't use the fitness center due to the proximity of well-marked running trail along the waterfront. All-in-all a solid stay and a good choice for a visit to Florianopolis.

Dear, good morning! We are glad that you enjoyed your stay with us! We will share your comments with all the team so they can feel the same. We hope you come back soon! Best regards!

Dated card entry system! Super annoying!

트립어드바이저 평점 1.0/5

Anthony B TripAdvisor 인증 리뷰

Nice hotel, friendly staff BUT…. Terrible dated key entry system You need a card key cutting every time you want to use the lift or enter the bedroom . Super annoying when staying for several nights. Also, not a fan of paying in full at check in… Sadly I wouldn’t stay here again.

Mr Barker, good morning! Thank you for taking the time to tell us about your experience at the Novotel Florianópolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are happy to inform that we finished the replacement of the entire key system today! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 648 리뷰 9.2/10 위치
  • 957 리뷰 8/10 객실
  • 1,032 리뷰 8.7/10 서비스
  • 24 리뷰 7.1/10 인터넷 가격
  • 636 리뷰 7.4/10 조식
  • 427 리뷰 6.9/10 안락함
  • 383 리뷰 8.6/10 청결도
  • 150 리뷰 8.3/10 분위기

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주변에 있는 다른 시설

Florianópolis 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.