Mercure Palermo Centro 4 gwiazdki

Ocena klientów 4.3/5 Liczba opinii: 1 668

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Mercure Palermo Centro
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O hotelu

  • Free high-speed WIFI throughout the hotel (minimum guaranteed download speed 60 mbps)

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • ALLSAFE certificate from SGS

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 12h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolone
  • Opiekunka do dziecka na życzenie Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • FALCONE BORSELLINO Płatne usługi
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • LATE CHECK-OUT UP TO 6PM Płatne usługi
  • Pranie chemiczne Płatne usługi
  • Kantor wymiany walut
  • Portier
Gastronomia
  • Liczba barów: 1
  • Obsługa hotelowa
Rozrywka
  • Opiekunka do dziecka na życzenie Płatne usługi
  • Kryty kort tenisowy (w pobliżu)
  • Sporty wodne i plażowe
Usługi biznesowe
  • Sale konferencyjne: 2
  • Kącik internetowy z komputerem Mac
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Palermo Centro

Via Mariano Stabile 112
90139 palermo
włochy

Tel: +39091324911

Faks: (+39)091/6116822

Zameldowanie od: 12h00

Wymeldowanie do: 12h00

  • AMAT :  101 VIA ROMA

  • Tangenziale via regione Sicilian : 

  • Samolotem

    FALCONE BORSELLINO W 31km / 19,26 mil - Płatne transport

  • Łodzią

    PORTO PALERMO W 0,5km / 0,31 mil

Pozycja GPS:38.123982, 13.360426

Nasze pokoje

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

Standard Room with 1 single bed

  • Maksymalna liczba osób: 1
  • Powierzchnia: Od 16 / 172 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 24 / 258 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with one double bed

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 24 / 258 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with 1 or 2 double beds

  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 32 / 344 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Nasze restauracje i bary

BAR

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 2

  • Maks. rozmiar: 35 m²

  • Maks. pojemność: 45 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Palermo Centro

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.3/5

Liczba opinii: 1 668

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 2 289

it’s a fine hotel, but it’s sad that they don’t provide iron!

Ocena na stronie TripAdvisor 3.0/5

Departure770865 05/11/2020 Opinia zatwierdzona w TripAdvisor

i would actually give Mercure a 5 star but there denial in providing me with iron is what has let me to give three stars. it was really sad that they would not have an iron and iron board! breakfast was 4 on 5 dinner was 3 on 5 also it’s sad that they provide preheated frozen food in there resturant . so the bottom line is if you don’t need an iron for your clothes and you can find an alternative to there restaurant then it is a nice compact place .It’s a good hotel for 1-2 nights . But more than that i would suggest to avoid. Also may be due to covid regulations the AC was not working . also the front desk is nice and responsive.

Dear guest, Thank you for your feedback received following your recent stay at Mercure Palermo Centro. I was sorry to learn that your stay on this occasion fell short of your expectations concerning the dinner and I apologise for any discomfort or inconvenience caused by the absence of the iron and iron board. Unfortunately, as my colleague explained you, for safety reasons we cannot provide any iron and iron board in the room, but we do provide an external laundry service for any need. I would like to apologise furthermore for the dinner you experienced: the menu offers a wide range of fresh choices, I am sorry If you felt your dish was not fresh as It was supposed to be. I will talk to the F&B manager to make sure that the waiter will help any customer on this hard choice of the fresh dish. We appreciate though your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Andrea Stancato General Manager

Spodziewałem się lepszego standardu

Ocena klientów 1.5/5

Kamil Rodziny - 04/09/2020 Opinie potwierdzone ALL

Dzień dobry. Zameldowałem się w pokoju ok.12, zostawiłem bagaże i wyszedłem na miasto. Wieczorem jak wróciłem zauważyłem że mój pokój nie był dokladnie posprzątany po poprzednim gościu. Okruchy na dywanie i jakieś stare opakowanie dżemu nad minibarem. Było już późno A że byłem razem z dziećmi nie chciałem dzwonić aby odkurzono. Następnego dnia zauważyłem kapcie po poprzednim gościu pod łóżkiem? Jakim cudem? Tym bardziej w obecnych czasach! Zespół sprzątający jak najbardziej na minus. Obsługa w recepcji miła jednak też nie ustrzegła się błędu. Miałem zostać obciążony za 2 śniadania tak jak ustaliłem z jedną recepcjonistką a zażądał ode mnie opłaty za 4 śniadania. Na szczęście zostało wszystko wyjaśnione. Zostałem przeproszony również za kapcie po poprzednim gościu ale niesmak mimo wszystko pozostał.

Dear Kamil, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Udany pobyt

Ocena klientów 4.5/5

Maciej Znajomi - 03/09/2020 Opinie potwierdzone ALL

Dobry, czysty hotel ze wspaniala obsluga.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato General Manager

Udany pobyt, świetna lokalizacja

Ocena klientów 5.0/5

Anonimowo Rodziny - 28/02/2020 Opinie potwierdzone ALL

Bardzo miły i pomocny personel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

Dobrze zlokalizowany

Ocena klientów 4.5/5

Robert Rodziny - 05/02/2020 Opinie potwierdzone ALL

Odpowiedni pokój dla rodziny 3+1. Dobre śniadania. Miła obsługa. Dobra lokalizacja. Mozliwosc parkowania auta.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

Było ok

Ocena klientów 4.5/5

Monika Jedna osoba - 30/01/2020 Opinie potwierdzone ALL

Podczas rezerwacji, nie było wyraźnie napisane że apartament jest na innej ulicy. Klucz do wejścia do budynku nie działał, potrzeba było kilka minut żeby wyjść z budynku. Recepcja wymieniła mi klucz. Pokój był w porządku

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Pobyt zadowalający

Ocena klientów 3.5/5

Lidia Pary - 15/01/2020 Opinie potwierdzone ALL

Widać, że meble w pokoju czy armatura w łazience trochę już przeszły, ale wszystko było czyste i schludne. Niedługo przydałoby się odświeżyć nieco pokoje. Standard typowy dla tego hotelu, wszystko co jest potrzebne na krótki pobyt jest zapewnione: mały zestaw kosmetyków czy czajnik i herbata. Pokój dwuosobowy na jedną noc, jak najbardziej polecam. Obsługa na recepcji uprzejma i pomocna.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

Nice stay

Ocena na stronie TripAdvisor 3.0/5

jkalok Couples - 12/01/2020 Opinia zatwierdzona w TripAdvisor

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

Dear Guest, Thank you for taking the time to share your feedback.t. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

1st Time

Ocena na stronie TripAdvisor 4.0/5

PhilipD6763 Family - 04/07/2019 Opinia zatwierdzona w TripAdvisor

This was our first time at the hotel all was good except the AC didn’t work as good as it should have, we are going to stay there one time before heading back to the states let’s see if they can fix it!

Rooms

Ocena na stronie TripAdvisor 3.0/5

Luz774 Couples - 21/06/2019 Opinia zatwierdzona w TripAdvisor

Hotel well located, and personnel friendly. Rooms cleans, but air conditioning noisy and mattress sounded every time you moved. They were willing to change rooms but the hotel was full, and had to wait for next day to change it, but we had tours and did'' wanted to waste time.

Dear Guest Thank you very much for taking the time to let us know about your recent stay at Mercure Palermo Centro. We are so glad to read that you found our staff to be pleasant and our location to be convenient, as we are right in the centre of all that Palermo has to offer. We are very sorry that you were so inconvenienced by any noise from the matress. Our Front Desk staff are also always on hand to attend to any such issues, and are always happy to provide a room move if possible. We would be delighted to welcome you back and hopefully give you a more favourable view of our hotel- please contact us directly, should you be in Palermo again. Andrea Stancato Direttore/Manager

perfect stay

Ocena na stronie TripAdvisor 4.0/5

Jane L Friends getaway - 08/05/2019 Opinia zatwierdzona w TripAdvisor

The address of the hotel is perfect and the service offered by the staff very satisfactory, we can only recommend this hotel and we hope to be back soon, rooms are nice and everything very clean. Palermo is so wonderful and there is so much to see and experience and everything is reachable from this wonderful hotel. Tage Lysgaard

Perfect place in the heart of Palermo

Ocena na stronie TripAdvisor 5.0/5

Yo E Friends getaway - 06/03/2019 Opinia zatwierdzona w TripAdvisor

Staff very professional. Large and clean room. Modern design. Good location. Good price. Buffet breakfast could be more attractive (fruits ans local cakes). The family room - on a top floor 7 or 8 - is perfect with a large terrasse ! Just great

OK

Ocena klientów 4.5/5

Anonimowo Pobyt służbowy - 19/02/2019 Opinie potwierdzone ALL

Można powiedzieć, że bezproblemowo. Małe uwagi: wbrew opisom w pokoju nie ma nic do przygotowania kawy i herbaty (opis włoski nic o tym nie mówi, ale polski i angielski tak). Poza tym wyposażenia bez zarzutu. Śniadanie anansowane od 6.30, autobus na wylot miałem tak, by wyjść z hotelu 6.50, ale nic nie było gotowe ... Opłaciłem z góry - niby wszystko, liczac na "fast check-out", ale trzeba było dopłacić "city tax" (tego nie było w opisie zamówienia). Żeby nie było wątpliwości - z pobytu jestem zadowolny, śniadania były dobre...

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Komfort i miła obsługa

Ocena klientów 4.5/5

Krzysztof Pary - 24/08/2018 Opinie potwierdzone ALL

Czysto, schludnie, bardzo wygodny materac. Urozmaicone i apetyczne śniadanie. Przemiła i pomocna obsługa. Jedyny minus - hałasująca klimatyzacja (dziwny, nieustający dźwięk) utrudnia sen.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Overpriced for the services offered

Ocena na stronie TripAdvisor 2.0/5

lexilecs Friends getaway - 27/04/2018 Opinia zatwierdzona w TripAdvisor

Not a 4 star hotel Very Basic breakfast, waiter seats guests in different areas, by their nationality Room had poor Air conditioning+ no ventilation in the bathroom+ bad smell from outdoor when trying to leave windows open Location was central city so lots of noise Waitress refused to serve us a bottle of wine at the bar after midnight Housekeeping very nice. Room very clean. Reception good. I ordered pasta at the restaurant- no taste

Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Noisy and Cold

Ocena na stronie TripAdvisor 2.0/5

kencoll Couples - 02/02/2018 Opinia zatwierdzona w TripAdvisor

We were dumped in room 115 right next to a massive and viciously noisy access door serving the underground car park next to this hotel. It operated almost continuously from about 5:00am making sleep impossible! It was supposed to be a "superior" room and should have been carpeted - but it was not. There was no independent heating control during the day - the desk told us it was automatic and had to be turned off during the day ! The worst issue is that there were 7 free superior rooms available that night so there was no need to dump us in 115. So "thank you" to the very experienced receptionist ( judging by her obvious maturity) for allocating 115 to two weary travellers in their 60s - ( maybe she thought we were not tech-savvy so could not cause any trouble). We are Accor Members of many years standing but will never use an Accor Hotel again. Breakfast was very good.

Dear Mr / Mrs Kencoll, Many thanks for your review of Mercure Palermo Centro. I'm sorry that the room 115 was not up to your expectations. I'm sure that we don't dump anyone of our guest. Room 115 is a superior room and is not carpeted becouse we put the parquet recently. Please allow me to express my sincerest apologies. At Mercure Palermo Centro we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I don't understand how do you know that there were 7 superior rooms free that night, Do you have a passpartout to open all the rooms of the hotel? I really don't understand when our very experienced receptionst give you the key of 115 why you didn't ask for an high floor? since you already knew that there were seven other free superior rooms available. I think this will remain a mistery for me. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Pobyt przebiegł bezproblemowo.

Ocena klientów 5.0/5

Weronika Znajomi - 22/01/2018 Opinie potwierdzone ALL

Pokój czysty, Przestronny. Posiłki na dobrym poziomie. Obsługa hotelu pomocna.

Drodzy goście, Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Was ponownie! Pozdrawiamy, Andrea Stancato Direttore/Manager

Good location to old town

Ocena na stronie TripAdvisor 4.0/5

TTH T Couples - 21/11/2017 Opinia zatwierdzona w TripAdvisor

The location of the hotel is good, close to the old town. So one can easily walk to most sites in the old town. The hotel itself is the average quality standard for the rooms, facilities and breakfast. The reception staff is friendly and helpful. It is close to the airport bus stop at Politeama, about 10 mins walk away. The public bus stops are very near the hotel on the main road Via Roma. The area around it is safe.

okropny pokoj i okropba obsluga

Ocena klientów 0.5/5

Marcin Jedna osoba - 05/11/2017 Opinie potwierdzone ALL

okropny pokoj i okropna obsluga ktora nie chciala dokonac upgradu wynikajacego ze statusu platinum. sprzedany pokoj nie posiadal wyposazenia opisanego na stronie internetowej

Dear Mr MARCIN, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are aware of the benefits our silver customers enjoy but that day was not possible to upgrade since the hotel was complete. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Great Hotel in Palermo

Ocena na stronie TripAdvisor 5.0/5

Tom G Solo travel - 23/10/2017 Opinia zatwierdzona w TripAdvisor

Mercure Palermo Centro is a great hotel for a stay in Palermo. Stylish, clean, spacious lobby and rooms. Great breakfast each morning as well. It is walking distance to most of the attractions in Palermo so it is easy to get around. The room was quiet and the bed comfortable so I had great sleep.

Najnowsze opinie: 20

Partner: TripAdvisor

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