Mercure Palermo Centro 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 599

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Opis

O hotelu

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Nasze pokoje

Lokalizacja hotelu

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

Pozycja GPS:38.123982, 13.360426

Telefon
Faks +39 091 611 6822

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 599

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 554

Do śniadania obsługa serwuje kawę - super.

Ocena klientów 5.0/5

Paweł Jedna osoba - Opinie potwierdzone ALL

Codziennie sprzątany pokój i łazienka - z wymianą ręczników i pościeli. A miło wrócić do takiego pokoju po całym dniu zwiedzania. Wrócę tutaj jeszcze kilka razy.

Ocena klientów 4.0/5

Krzysiek Pary - Opinie potwierdzone ALL

Ubogi asortyment na śniadaniach. Jednego dnia w czasie naszego śniadania nie były uzupełnione warzywa (ogórki, pomidory...). Ciągle coś brakowało. Pokój zawsze dobrze posprzątany. Trochę mało uśmiechu wśród personelu :-(

Dear Guest, Thank you for sharing your feedback with us. We’re pleased to hear that you were satisfied with the cleanliness of your room during your stay. We sincerely apologize for the issues you encountered with the breakfast offerings. We always strive to provide a variety of fresh and abundant choices, and we regret that on this occasion, certain items were not replenished promptly. We will ensure that our team is more attentive to keeping everything stocked during breakfast hours. Regarding the staff, we appreciate your comment and will address this with our team to ensure that all guests are greeted with a warm and friendly attitude. We take guest satisfaction seriously, and your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back in the future for a more pleasant and seamless experience. Best regards, Andrea Stancato Direttore/Manager Hotel Mercure Palermo Centro

Don’t book the annex apartments

Ocena na stronie TripAdvisor 2.0/5

Davekelz Rodziny - Opinia zatwierdzona w TripAdvisor

We went to the Mercure for a family break for our dads 60th it’s rare we’re all together so was excited about this trip but beware of what they call the annex room it’s streets away and horrible they will move you at a massive surcharge the rooms were ok and clean but the smell in the lifts are terrible like sewage some of the staff were helpful and friendly but some come across rude and unhelpful overall ok but as I said don’t book the annex apartments they are not good

Dear Davekelz, Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience in the annex apartments did not meet your expectations and impacted your family trip. Our annex rooms are located in a separate building, and while we strive to ensure they meet the same standards of cleanliness and comfort as the main building, we regret that this was not your perception. The smell in the elevator you mentioned is unacceptable, and we will immediately investigate and address this issue to prevent recurrence. Regarding the surcharge for room changes, we understand your concerns, and we apologize if the explanation provided did not meet your expectations. Our staff is trained to assist with such requests as best as possible while considering room availability and operational constraints. It’s great to hear that you found some of our team members helpful and friendly. Your feedback regarding others will be shared with our team to ensure we consistently provide the warm and accommodating service we are known for. We deeply regret that your special family occasion was marred by these issues and hope you might consider giving us another chance in the future. Please feel free to reach out directly should you decide to stay with us again, so we can ensure a seamless and pleasant experience. Kind regards,

Bardzo dobra lokalizacja

Ocena klientów 4.0/5

Edi Znajomi - Opinie potwierdzone ALL

Czysty, komfortowy , dobrze położony . Miła i pomocna obsługa. Śniadania urozmaicone z lokalnymi przysmakami .

Drodzy goście, Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Was ponownie! Pozdrawiamy, Andrea Stancato Direttore/Manager

Skip this hotel and try another one…

Ocena na stronie TripAdvisor 1.0/5

N6150QPemiliam Friends getaway - Opinia zatwierdzona w TripAdvisor

I am trying to be positive, objective and factual. The hotel is filthy and dirty: It smells and the odors are offensive It’s old and badly maintained Rooms on the first floor look out to garbage that smells and the windows open to some cement and metal pillars A lot of the rooms have windows that open to a stairwell and anyone or better said anything like a rat can come visit you. In general because the hotel offers cheap rates is used by group tours and if you are an independent traveler run away from this hotel It is definitely not 4 stars, i’d say perhaps 2? It is uncomfortable to stay in this hotel. Very much so…

Dear Guest, Thank you for taking the time to share your feedback, and we deeply regret that your experience with us was far from satisfactory. We sincerely apologize for the issues you encountered during your stay and the discomfort you felt. Your comments are invaluable, and I want to personally address each concern raised. We are truly sorry to hear that the cleanliness and condition of the hotel did not meet your expectations. This is certainly not the standard we strive for, and I can assure you that we take your comments very seriously. We will conduct a thorough review of our housekeeping practices and maintenance procedures to address any lapses in cleanliness or maintenance. Regarding the odors you experienced, we apologize for any unpleasant smells you encountered. This is certainly not acceptable, and we will investigate the source of the issue to ensure it is resolved. We also regret that the room you were assigned overlooked an area with unpleasant views and odors. We aim to provide our guests with comfortable and relaxing accommodations, and we understand that this experience was far from that. We will consider improving the ventilation and exploring other ways to make these areas more pleasant for future guests. As for the rooms with windows opening into the stairwell, we understand how unsettling this can be. While we try to provide diverse room options, we are reviewing the security and comfort of these spaces to ensure they meet the standards we promise to our guests. We also regret that you felt the hotel’s price point and clientele did not align with your expectations. We strive to provide good value for money, but we understand that this might not have been the right fit for an independent traveler like yourself. We appreciate your feedback on this, and we will use it to refine the experience we offer to our guests. We are truly sorry that your stay was uncomfortable, and we want to assure you that we are taking immediate steps to address these issues. Your comments will be used as constructive criticism to improve our services and facilities. We hope you will consider giving us another chance in the future, as we are committed to ensuring a much better experience for our guests. Thank you again for your honest feedback. Best regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 047 Liczba opinii 9.1/10 Lokalizacja
  • 1 223 Liczba opinii 7.5/10 Pokój
  • 1 046 Liczba opinii 8.8/10 Obsługa
  • 32 Liczba opinii 5.5/10 Internet
  • 815 Liczba opinii 8/10 Śniadanie
  • 750 Liczba opinii 7/10 Komfort
  • 435 Liczba opinii 7.1/10 Czystość
  • 236 Liczba opinii 6/10 Udogodnienia

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