ホテルメルキュールグラーツシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,033 件のレビュー

ベストレートをお約束
ホテルメルキュールグラーツシティ - Image 1
ホテルメルキュールグラーツシティ - Image 2
ホテルメルキュールグラーツシティ - Image 3
ホテルメルキュールグラーツシティ - Image 4
Lendplatz 36- 37, 8020 グラーツ, オーストリア

説明

ホテルのその他の情報

  • グラーツの中心部にあり、旧市街からは徒歩圏内です

  • 全館通して無料 Wi-Fi 利用可能

  • ホテルに直接アクセスできる公共駐車場（有料）

  • サウナ、赤外線キャビン、フィットネスエリアを無料でご利用いただけます

  • 客室はすべてエアコン完備です。

当ホテルの客室

ホテル所在地

ホテルメルキュールグラーツシティ

Lendplatz 36- 37
8020 グラーツ
オーストリア

GPS:47.075346, 15.430673

電話番号
ファックス +43 316 751405555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

OMEGA

バー「オメガ」では落ち着いた雰囲気の中で軽食、よく冷えたビール、ワインセラーから厳選されたワインをお楽しみいただけます。営業時間<毎日> 11:00 - 23:30

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,033 件のレビュー

トリップアドバイザーの評価  4.0/5  1,062 件のレビュー

NOT recommended at all

トリップアドバイザーの評価 1.0/5

Antonyo121 トリップアドバイザー認証口コミ

I recently stayed at this hotel with my family. Our room had very old furniture and the walls were stinky from cigarette smell. The air condition system was out of service however inside it was at least 25 degrees. The room that we stayed at was facing a disco so I had to listen to techno music until 4am. I hardly slept at all and woke up terribly tired. The bathroom was small and also had a bad smell. The price I payed was absolutely a rip off and unrealistic for this terrible quality. Bad experience.

Good location, Comfortable Executive Suite

トリップアドバイザーの評価 4.0/5

Diviva トリップアドバイザー認証口コミ

My first impression of the service at the hotel was mediocre. The staff processing our check-in seemed more task-focused than taking the initiative to build a relationship with the guests. There were no smiles or greetings from the staff, who we felt just wanted to quickly get the check-in process over with and send us to our rooms. She only briefed us on the breakfast timing and cost but not the rest of the facilities or services the hotel provides. However, she warmed up when we approached her after settling into our rooms to ask for in-room slippers (yes, the hotel did not even put these in the room, and we had to ask for them). Most of the time, we did not see the reception being manned, even when we headed out in the mornings to see the city. We met another staff member who seemed to multitask while manning the reception and the bar at the same time. He was friendly and made an effort to engage in small talk with us. Unlike most Accor hotels, Hotel Mercure Graz City did not offer us welcome amenities. We stayed the 46㎡ Executive Suite. The entryway to the Executive Suite revealed the contemporary decor of the suite. Here, we found a set of five hooks mounted onto a wooden feature wall, which made it very convenient for us to hang our winter jackets. A full-length mirror is installed at the entryway so we can check our appearance before heading out. Also in the entryway is a tall cabinet with a glass panel section revealing the coffee cups and glasses. The other cabinet sections are mainly empty, which we use to stow our stuff. We found one of the two mini fridges stocked with chargeable beverages in one of the cabinets on this shelf. Beside the tall cabinet is another waist-high cabinet that gave us more storage space. The living room of the Executive Suite has rather simple furnishings. The first thing that caught our eye was the two fabric armchairs, which were capable of being converted into single beds. There are no sofas furnished in the living room of the Executive Suite. These oversized armchairs are very comfortable to laze on while watching TV mounted onto the wall opposite it. Despite having over 70 channels on TV, most of these channels are in German. We only found a handful of English channels, limiting the entertainment we could receive from the TV. A large table with two chairs can be used as a dining table and a work desk. There is a small pantry in the living room of the Executive Suite at Hotel Mercure Graz City. The pantry is equipped with a microwave oven, a Nespresso machine, an electric kettle, and two induction cookers. A kitchen sink is also fitted in the pantry, but the hotel does not provide dishwashing detergents. We also found a set of china and cutlery and some cookware stowed in the drawers under the cooker. Hidden in the cabinet beneath the Nespresso machine is another functional empty mini fridge. The king bed is fitted by the wall facing the entrance to the bedroom. The Graz city skyline motif hanging above the headboard of the bed not only gave an artistic flare to the bedroom but also constantly reminded us of the landmarks we can visit in Graz. The sleep quality of the king bed was excellent, and despite the soft pillows (I usually prefer firmer pillows), I got a great night's sleep. A couple of bedside tables are mounted onto the wall on both sides of the bed, with limited space for us to place our lifestyle devices. Even with the reading light mounted onto the headboard and the absence of bedside lamps, we still find the space a tad tight. European power outlets are fitted onto the wall on both bedside tables. Next to the king bed is a luggage rack, which is large enough for only one luggage. The hotel does not provide an additional luggage rack. A large two-panelled wardrobe is fitted next to the luggage rack. The left panel of the wardrobe has a shorter hanger space due to shelving where the hotel places the in-room safe, while the right panel has a longer hanger space. The TV in the bedrooms is slightly bigger than that in the living room, having the same channel options. Mounted on the wooden feature wall in the bedroom facing the king bed. A long table is mounted to the wall underneath the TV and has two chairs. The toilet bowl was the first thing that caught my eye the moment I opened the bathroom door. It is fitted on the left side of the bathroom next to the entrance, while the sink is fitted opposite the toilet bowl, occupying the space to the right of the bathroom entrance. Situated at the end of the bathroom and occupying about half the space is the walk-in shower, which is only fitted with a regular shower head. I did not quite like the design of the semi-open walk-in shower, as we found water splashing out of the shower cubicle. Regarding amenities in the bathroom, Hotel Mercure Graz City only supplies shower amenities. The other bathroom amenities, like dental kits, vanity kits and shavers, are available upon request.

Good location

トリップアドバイザーの評価 5.0/5

Coollawyer96 Couples - トリップアドバイザー認証口コミ

The location was very good and convenient to travel to the town. I had a good stay there and the free drinks was very useful

Dear Guest, Thank you for this great review. We are delighted to hear that your stay with us was enjoyable and that you found our location convenient for your travels around the town. It is great that the complimentary beverages added value to your stay, ensuring a refreshing and comfortable experience. Our central position indeed allows for easy access to the beautiful sights of Graz, and we are pleased that this contributed positively to your overall satisfaction. We look forward to welcoming you back soon. Kind regards, Caroline, Guest Relation Manager

Well situated, clean, bright, staff not welcoming

トリップアドバイザーの評価 4.0/5

Vittoria W トリップアドバイザー認証口コミ

My husband and I stayed here to be close to the train station. We took a cab at a cost of 7 euros one way. Bed and pillows were comfortable and bathroom well equipped. We did not purchase the buffet breakfast because of the high cost but it appeared to have a large variety of items. We found the cost of our rooms a bit high as well. But both room and common areas were clean and bright. Our only complaint was the check in staff which did not present themselves to be welcoming, friendly and helpful. We had to ask about where we could go for supper and were told of two restaurants close by. What the agent didn’t tell us (or offer to do) was the restaurant required reservations. The next morning there was a farmers market in the plaza nearby. Might have been nice to have been told so we go and find a breakfast place there. We did fin one in a bakery. We picked that one because it was busy so we figured it must be good. And the cheese danish and cappuccinos were delicious and less costly than the hotel breakfast. More authentic too.

Dear Vittoria, We would like to thank you for this review about your recent experience in our hotel. Providing our guests with high standards of service is of the utmost importance to us and we are also glad to hear that you had a good night's sleep. We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be followed up with our team. We are, nevertheless, pleased you found our location convenient for your needs. We hope to welcome you back. Best wishes, Caroline, Guest Relation Manager

よいホテル

お客さまの声 5.0/5

Ni ビジネス - 確認済みレビュー すべて

立地良し・朝食うまし

Dear Guest, Thank you for this positive review. We are glad that everything met your expectations during your time with us and that you found our location to be ideal for your requirements. We are also very pleased you found our prices competitive for the services we deliver. Moreover, it's great to know that we helped start your day off the right way with our breakfast buffet. We look forward to welcoming you back again in the future. Best wishes, Caroline, Guest Relation Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 604 件のレビュー 9.4/10 ロケーション
  • 682 件のレビュー 7.7/10 客室
  • 561 件のレビュー 9.1/10 サービス
  • 6 件のレビュー 9/10 インターネット
  • 488 件のレビュー 9.2/10 朝食
  • 258 件のレビュー 7.4/10 清潔さ
  • 123 件のレビュー 6.5/10 雰囲気
  • 95 件のレビュー 6.4/10 料理

Powered by Trustyou

周辺の他の施設

グラーツのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。