ibis El Jadida 3 つ星

Our stay at Ibis in El Jadida was fantastic! The welcoming staff, clean and comfortable rooms, and delicious breakfast made our visit truly enjoyable. The hotel's convenient location added to the overall positive experience. Highly recommended for a great stay in El Jadida!

This hotel is a true sanctuary, nestled in an enchanting setting. The rooms are elegantly appointed, offering luxurious comfort for every visitor. The restaurant serves exquisite cuisine, tantalizing taste buds with refined flavors and delicately prepared dishes. The pool provides a relaxing spot with a breathtaking view of the sea, inviting everyone to unwind and enjoy the magnificent panorama. This establishment masterfully combines luxury, comfort, and a welcoming atmosphere for an unforgettable experience

THE GOOD SIDE: The food is routinely local and tasty, though it is not possible to comment on the food preparation area, because it is not visible to the guests. The foreigners are not resistant to the street-type food preparation method, and it is of utmost importance that the food served is not polluted. The reception staff is approachable, supportive, and flexible. They will try very kindly to find an option on any question a guest have. But they are attempting to be too kind. Thus, frequently breaking off a dialog with one guest in the middle of a conversation and starting to communicate with another. If it's not an emergency, then this is disrespectful and increases the quality of information exchange. This kind of bad-manner can be improved by proper Guest Service Manager training. THE NOT GOOD SIDE: It is an insult to demand 60 euros per night for this Hotel. Tri-stars are too high-rated and not deserved. The room condition is unacceptable. Photos attached. The findings are as follows: 01. Air Conditioning is included in the bill but not operational. After consulting with the reception and aiming for a perk, their defense was A/C out of order due to the off-season period. (How much is the price for this room in the ON-season period?) 02. Bed sheet found not fresh but worn. 03. The mattress was found filthy and saturated with unknown fluids. 04. Toilet wall brackets loose. 05. Shower cabin tails are filthy. 06. Shower cabin moisture went sagging. 07. Shower cabin glass door attachments are damaged, thus offsetting the glass and causing scratches. 08. The shower drainage is not draining. 09. The door frames are filthy and damaged. 10. The finishing slats are detached. 11. Wall painting traces are visible over the furniture. 12. The toilet-purpose glass is resting on the handwashing bench without a napkin. 13. The shortness of the toilet handwashing faucet makes it difficult to wash hands. 14. Damaged furniture. Worn edges, detached and hanging shelves. 15. The entrance door has no door lock strike plate. 16. Hotel elevator floor level indicator out of order 17. All night, there was a slight but outstanding knocking sound coming somewhere from a nearby room. It was a frequent but not a constant nocking. Tricky to determine the location, which could drive one to insanity. All these deficiencies have been tolerated because of an emergency one-night stay. The current condition is a health risk situation.

The bed pillows were too large and thick for these travelers. The room was cramped and had non-functioning lights, both in the bedroom and bathroom. Exhaust fan in bathroom did not work. No iron available, even when I asked at desk. Pool looked good but had no opportunity to use it. Front desk personnel are professional.

I appreciated the hotel staff because they do the impossible to satisfy their customers, thank you all especially the young mohamed who is in the reception, and the staff of restaurants and the bar, back next year❤️