Dear Mr Jaume, We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. I am sorry about the prolem with the shower. DO not hesitate to inform us during your stay so that we can find a solution immediately. Thank you again for sharing your experience, and we hope you will visit us again. Sincerely, Christel Bras, General Manager

Dear Francisco, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are currently working on breakfast. We will be able to offer you a buffet again within 15 days. Of course, it will not be our usual breakfast as we will have to implement security measures in the context of the epidemic, but the all-you-can-eat breakfast buffet will be back. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Bras, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christel Bras, General Manager

Dear Yolanda0377, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have a parking behind of hotel like you have park your car during your stay. But we have also a parking « parc des gares » behind of hotel is only one secure and near to the hotel. The price is 6€ per 24h for both of them. During the check-in we ask a pre autorisation on your credit card in order to garantee your extras. It is not charged to your credit card. If you take extras, in this case when you leave the hotel you don’t need to give your credit card again. We take the amount of the invoice on your pre autorisation. If you are not extras it is cancelled. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Christel Bras

Dear Manuel A., Thank you for taking the time to share with us you experience in our hotel. I am sorry about the smell in the room. Do not hesitate to immediately inform the reception so that we can give you another room. Our whole team is here to find the solutions to offer you the best quality of stay. Regarding the car park we have two solutions : the exterior car park outside, but especially the underground car park called Parc des Gares which has a camera security system. I hope we will welcome you again at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager