Mercure Le Mans Centre Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 458 件のレビュー

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Mercure Le Mans Centre Hotel - Image 1
Mercure Le Mans Centre Hotel - Image 2
Mercure Le Mans Centre Hotel - Image 3
Mercure Le Mans Centre Hotel - Image 4
19 rue Chanzy, 72000 LE MANS, フランス

説明

ホテルのその他の情報

  • Listed building, located in the city center

  • Private and secure car park

  • 5 meeting rooms for your seminars

  • Fitness Room

  • Restaurant and bar available

当ホテルの客室

ホテル所在地

Mercure Le Mans Centre Hotel

19 rue Chanzy
72000 LE MANS
フランス

GPS:48.001888, 0.202744

電話番号
ファックス +33 2 43 40 22 31

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT

Our Chef offers you a menu with seasonal and homemade produce. Our restaurant is closed on Saturdays and Sundays.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  458 件のレビュー

トリップアドバイザーの評価  4.0/5  846 件のレビュー

Beautiful old hotel

トリップアドバイザーの評価 5.0/5

DougB529 ファミリー - トリップアドバイザー認証口コミ

Very nice hotel. The staff, especially the manager, Gerard, were extremely helpful and friendly. For us, traveling with a rental car, the availability of secure, off street parking with direct access to the hotel’s back entrance, was an especially welcome feature.

A shadow of what this hotel could be.

トリップアドバイザーの評価 3.0/5

jon23454 トリップアドバイザー認証口コミ

A beautiful 'belle epoque' hotel sadly let down by its bedrooms and a strangely industrial restaurant. My room was old, lacking amenities (power sockets, safety accessories such as a non slip mat for the shower, only one chair in a double room and no desk light) and was in need of serious renovation. The lift did not operate correctly from our floor (apparently due to a missing part!). The restaurant named 'Shalimar' I assume after the 16th Century Shalamar Gardens in Lahore, renowned for their beauty, is a dark and depressing place with a steam punk industrial theme - so a bit of a mismatch there - however the food served was good. This beautiful 'grande dame' of a hotel deserves better and is certainly ready for a thoughtful refurbishment.

Dear, Thank you for your feedback. We truly appreciate your detailed review and are sorry to hear that certain aspects of your stay did not meet your expectations. While we take great pride in the hotel's historic charm, we understand the importance of modern amenities and comfort, and your comments regarding the room’s condition and facilities will be shared with our management team for consideration. Regarding the lift issue, we sincerely apologize for any inconvenience caused and are actively working on resolving it. As for the Shalimar restaurant, we acknowledge your perspective on its decor and will take your feedback into account while maintaining the quality of our foods, which we are pleased to hear you enjoyed. We genuinely value your insights and hope to welcome you again in the future, perhaps after some of the improvements you have suggested. Regards Mr DOGUI General Manager

Very average Mercure Hotel

トリップアドバイザーの評価 3.0/5

Ferrisbueller74 Couples - トリップアドバイザー認証口コミ

Really tired hotel and not really what I’d expect of the Mercure brand. Everything about the Hotel was run down. Very few staff were available on our visit and bar was closed early when we fancied a night cap. Such a shame but much better options in Le Mans.

Dear, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mr DOGUI General Manager

A hotel in a beautiful building but with tired rooms

トリップアドバイザーの評価 3.0/5

Mike A トリップアドバイザー認証口コミ

A lovely building with great underground car park but the hotel is tired and in need of a makeover. Positively our privilege room had plenty of space and a great shower but had no individual air conditioning and antiquated lighting system. The restaurant was shut but that was not an issue as it is an internal space without external light and so is quite stuffy and claustrophobic. Breakfast was there and it was average for a Mercure. There is also a small bar adjacent the restaurant with limited seating and it was not attractive to us at all.

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Mans Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr DOGUI General Manager

Avoid

トリップアドバイザーの評価 1.0/5

sandrine0 Friends getaway - トリップアドバイザー認証口コミ

The staff was amazing, I will say that. The hotel itself, however, needs to be gutted and renovated. The entire place is musty, and our room was so old no amount of cleaning would have helped it. The carpet was old and stained, the bathroom had a slight smell of urine. We had picked the hotel because of its location and the fact it had a gym, but given how old and consequently unhygienic the place was I didn’t even try the gym. Avoid if at all possible.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 276 件のレビュー 8.9/10 ロケーション
  • 388 件のレビュー 7.4/10 客室
  • 387 件のレビュー 9.4/10 サービス
  • 5 件のレビュー 2.9/10 インターネット
  • 197 件のレビュー 8.4/10 朝食
  • 85 件のレビュー 5.1/10 料理
  • 71 件のレビュー 7.3/10 清潔さ
  • 12 件のレビュー 3.9/10 バー＆飲料

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