Novotel Le Mans 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,104 件のレビュー

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Novotel Le Mans - Image 1
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Bords de L'huisne, Boulevard Robert Schuman, 72100 LE MANS, France

説明

ホテルのその他の情報

  • Terrace and heated pool in the heart of a landscaped park

  • Restaurant with views of the garden, the pool and the river

  • 5 meeting rooms for your business seminars for 10 to 150 people.

  • Chromecast in all rooms to share your programs from your smartphone

  • Close to the Zoo de la Flèche

当ホテルの客室

ホテル所在地

Novotel Le Mans

Bords de L'huisne, Boulevard Robert Schuman
72100 LE MANS
France

GPS:47.990715, 0.231485

電話番号
ファックス +33 2 43 75 31 76

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LA CHICANE - BRASSERIE MAISON

Eat what you want when you want. Simple, healthy and tasty cuisine. Catering available at any time of day to satisfy your cravings. Escape from it all at the restaurant, terrace, bar or in your room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,104 件のレビュー

トリップアドバイザーの評価  3.5/5  852 件のレビュー

Enjoyable stay

トリップアドバイザーの評価 4.0/5

Q5043JGpaul トリップアドバイザー認証口コミ

OK the hotel doesn't look that amazing from the outside, but inside it is pleasant and welcoming. It has some quirks, for instance no actual reception desk so I asked someone who was studiously working on a laptop and it turned out they were checking people in! Also the 2 person lift is unusual in a family hotel! But, we found the rooms comfortable, even though we had some noisy kids staying in the room opposite. The restaurant was very good, good service, interesting menu. Bar was very good with a good selection of drinks, cocktails etc. The pool was excellent, we enjoyed using the pool and had a few drinks outside by the pool which was pleasant.. Breakfast was excellent, we enjoyed that. Staff were mostly very pleasant, all in all a nice stay that I would definitely consider again when in the area

Hello Sir, Thank you very much for your review of our establishment. We are delighted that you enjoyed your stay. We hope to welcome you again very soon and wish you a good day,

Disgusting hotel

トリップアドバイザーの評価 1.0/5

Sarah J トリップアドバイザー認証口コミ

If i could give this hotel no stars i would! Disgusting hotel with unhelpful, and undertrained staff. Check in is at 2pm, we arrived at 3.50pm. Was told one room was ready and my son’s room wasn't. The receptionist gave us both room keys and said if we gave it half an hour the other room would be ready. So we went into our room and the smell was dreadful, we booked 2 superior rooms. It smelt unclean and of BO!! In further inspection we could see it was dirty (see photos of toilet and fan) We should have checked ourselves straight out and got a refund. However we were tired from travelling early. After half an hour we entered our son’s room. We were shocked and disgusted not only that it wasn't ready at 2.00pm but the state of the room!! (See photo's of room) It was stinking and yet again smelly! Don't be fooled by the glossy photos on the website, they are a lie. They are drab brown rooms with wall chip paper. On complaining to reception about the state of the rooms, she i know but didn't care at all about guests comfort. She was quite rude to be honest as if it was my fault! Booked breakfast but however was too nervous to eat from there, because it was so dirty. Had drinks in the bar but the glasses were stinking. Went out to MD for food as thought it be safer! DO NOT BOOK TO STAY HERE!

Hello, We would like to thank you for taking the time to give us feedback following your stay in our establishment. We have noted the points on which we can improve to ensure that your next stay goes as smoothly as possible and have passed them on to the relevant departments. We hope to welcome you back very soon so that you can see the improvements for yourself and we wish you a very good day, Mara DESCHAMPS Manager

Horrific

トリップアドバイザーの評価 1.0/5

Samuel L ファミリー - トリップアドバイザー認証口コミ

DO NOT STAY HERE. We booked via the Novotel main website. This is a disgrace to be called a Novotel. We have just spent two weeks travelling through France and Spain staying in several Novotel hotels (Barcelona was excellent) and were on our way back to Calais. We lasted approximately 5 mins in our room before handing in our keys and checking straight out. I wouldn’t have expected this substandard from an IBIS Budget. It was less than 2* quality. Basically a roadside motel in the wrong part of town with zero resemblance to the photos portrayed on the website. And to think I was fooled into spending more money online for “superior” rooms. I will be cancelling my all.com frequent user membership. I simply can’t trust another Novotel hotel ever again. €230 wasted. I’m currently driving to Calais with a car full of disgruntled children and wife for a re arranged 3am crossing

Sir I am following up on your feedback and the various email exchanges we have had. This Novotel does not have an "EXECUTIVE" room like other Novotels, which may explain your return and your dissatisfaction. We know through our discussions that we were able to reach an agreement together and are delighted. We hope to see you soon at Novotel, and you wish you a very nice day, Mara DESCHAMPS General Manager Multisite LE MANS

Average

トリップアドバイザーの評価 3.0/5

James B トリップアドバイザー認証口コミ

The outside of the hotel is dirty and uninviting. The main sign hasn't been cleaned in months and the path to the main door is dangerous and impossible to wheel a suitcase over? A small thing but seriously! Inside the main areas were clean and the restaurant wasnt bad ) no beef or veal on the menu which as the first table on a Saturday evening was poor. The toilets near reception were filthy and they looked like they hadn't been cleaned in weeks, plaster coming off the walls in the cubicle and dirty walls. Such a difference from the restaurant and communal areas. A lift that could only take 2 people - again not a huge issue but as a family annoying. The staff were very pleasant but someone needs to look at it with fresh eyes and focus on the basics of the user experience.

Hello, We would like to thank you for taking the time to provide us with feedback following your stay in our establishment. We have taken note of the points on which we can improve to ensure that your next stay goes as smoothly as possible and have shared them with the various departments concerned. We look forward to welcoming you back very soon, so that you can see the improvements for yourself, Best regards, Costumer team

Could do a LOT better

トリップアドバイザーの評価 2.0/5

ladyscribe トリップアドバイザー認証口コミ

I use Accor group because of their reputation. Le Mans needs a better housekeeper. Superior room had net curtains hanging off the rail in several places and the windows were filthy. No tissues first night and just enough shampoo in shower for one of us to use. The bathroom had the holes in the wall where the hooks should have been and there was no full length mirror. Restaurant ok...first time no hard copy menus...you had to use a QR code to find them...but they were written on blackboards if you did not have a smartphone and owing to the number of times I saw the boards being taken to tables, that encompassed a lot of people. Breakfast good in supplies, but lots of ingrained dirt round the coffe machine base...legacy of quick and not effective cleaning.

Dear Guest Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 269 件のレビュー 4.1/10 清潔さ
  • 256 件のレビュー 7.6/10 朝食
  • 253 件のレビュー 5.8/10 雰囲気
  • 204 件のレビュー 5.1/10 設備

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Le Mansのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。