Novotel Le Mans 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 885 件のレビュー

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Novotel Le Mans - Image 1
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Bords de L'huisne, Boulevard Robert Schuman, 72100 LE MANS, フランス

説明

ホテルのその他の情報

  • Terrace and heated pool in the heart of a landscaped park

  • Restaurant with views of the garden, the pool and the river

  • 5 meeting rooms for your business seminars for 10 to 150 people.

  • Chromecast in all rooms to share your programs from your smartphone

  • Close to the Zoo de la Flèche

当ホテルの客室

ホテル所在地

Novotel Le Mans

Bords de L'huisne, Boulevard Robert Schuman
72100 LE MANS
フランス

GPS:47.990715, 0.231485

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LA CHICANE - BRASSERIE MAISON

Eat what you want when you want. Simple, healthy and tasty cuisine. Catering available at any time of day to satisfy your cravings. Escape from it all at the restaurant, terrace, bar or in your room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  885 件のレビュー

トリップアドバイザーの評価  3.6/5  866 件のレビュー

Ok if the price is right

トリップアドバイザーの評価 3.0/5

SteveC_and_family トリップアドバイザー認証口コミ

One night stop at an attractive price for this mid scale hotel. Hotel decor is dated with some noticeable stains on the room carpet but basic fittings and bathroom are ok. Staff friendly and a good night’s sleep

Hello, Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our friendly staff and the good night's sleep. We take note of your comments regarding the decor and cleanliness, as we continuously strive to enhance our guests' experiences. Best regards, Mara DESCHAMPS Director

Won't return here

トリップアドバイザーの評価 1.0/5

Kim D トリップアドバイザー認証口コミ

After 12hrs travelling we were relieved to get to our hotel for the evening and figured it'd be best to stay there for dinner rather than venture out. There was no understanding of my sisters GF allergies so she ended up with a very small piece of salmon and nothing else as there was no alternative for the sides she could not have. I ordered the chicken tenders which were so overdone and dry you couldn't eat them. We decided to have a drink at the bar and left majority of our meals but when getting there, there were 4 members of staff stood behind the bar and not one acknowledged us even when we said excuse me to get their attention. All in all we found them to be extremely rude and left earlier than intended the next day.

Hello, Thank you for taking the time to share your experience. We are truly sorry to read about the difficulties you encountered during your stay, especially regarding the lack of consideration for your sister’s allergies and the disappointing quality of your meal. Please accept our sincere apologies, as this does not reflect the standards of service we strive to provide. We are also sorry for the impression left at the bar. Your feedback will be shared with our team so that such situations do not happen again, particularly regarding attentiveness and allergy management, which are very important to us. We hope you will give us another chance to provide you with a much better experience in the future. Kind regards, Mara DESCHAMPS General manager

Avoid

トリップアドバイザーの評価 1.0/5

sarah B ファミリー - トリップアドバイザー認証口コミ

The hotel room was dirty and worn out. Chairs and carpet heavily stained with I don’t know what. Room smelt of smoke . Toilet seat stained brown and orange . The room was absolutely freezing even though we set the heating to high . It was so cold we slept in our clothes and left the hotel at 4am . Avoid

Hi, We're truly sorry to read about your experience and sincerely apologize for the discomfort you encountered. Please know that this is far from the standard of quality and cleanliness we strive to maintain. Our hotel is entirely non-smoking, and our teams are trained to act quickly when a room does not meet expectations — including addressing issues with cleanliness, temperature control, and maintenance. We take your feedback very seriously and will immediately pass it along to the relevant departments to ensure corrective actions are taken. We hope you’ll give us another opportunity in the future to provide the level of comfort and service you deserve. Have a nice day, Mara DESCHAMPS General Manager

CHECK YOUR BILL !!!

トリップアドバイザーの評価 1.0/5

Rachel M トリップアドバイザー認証口コミ

We travelled via this hotel from France to Uk, so seven days apart. On the first occasion we asked for a wine list as the staff struggled to communicate wines and price ( in French ) their Chablis is hugely overpriced at 50€ a bottle… but they were unsure of other prices. We communicated this to the management. On our second visit after the same unclear answer to what wine do you have, we ordered the same wine we had paid 29 € previously only to be told it was also 50 € because it contained six glasses @11euros each 🤨 fortunately I have enough French to challenge this - showing our bill from 7 days prior. We also challenged the coffees we had not had 😬 CHECK YOUR BILL AND ASK FOR PRINT OUT . Staff are muddled and there is no attention to detail. Prices seem to be arbitrary and if you do not speak French you could well be in for a nasty shock. Oh and food is mediocre and very overpriced 🙄

Dear Rachel, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Enjoyable stay

トリップアドバイザーの評価 4.0/5

Q5043JGpaul トリップアドバイザー認証口コミ

OK the hotel doesn't look that amazing from the outside, but inside it is pleasant and welcoming. It has some quirks, for instance no actual reception desk so I asked someone who was studiously working on a laptop and it turned out they were checking people in! Also the 2 person lift is unusual in a family hotel! But, we found the rooms comfortable, even though we had some noisy kids staying in the room opposite. The restaurant was very good, good service, interesting menu. Bar was very good with a good selection of drinks, cocktails etc. The pool was excellent, we enjoyed using the pool and had a few drinks outside by the pool which was pleasant.. Breakfast was excellent, we enjoyed that. Staff were mostly very pleasant, all in all a nice stay that I would definitely consider again when in the area

Hello Sir, Thank you very much for your review of our establishment. We are delighted that you enjoyed your stay. We hope to welcome you again very soon and wish you a good day,

との提携 TripAdvisor

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