Dear Mr S., Thank you for taking the time to share your detailed feedback following your recent business stay with us at the Grosvenor Hotel Adelaide. I’m pleased to hear that you found our location convenient and our team friendly and helpful. However, I’m very sorry that your overall experience did not meet expectations, particularly regarding your accommodation. We understand your concerns about the condition of the room, comfort level, bathroom fixtures, and overall presentation. Your comments regarding room quality, natural light, cleanliness of soft furnishings, lift availability, and WiFi performance have been noted. These are important areas for us to review, and your feedback will be shared with the relevant departments as part of our ongoing improvement planning. I also note your comments regarding booking usability through the Accor ALL App, including the number of steps required, as well as your observations on value comparison. Insights like yours are valuable in helping us identify where the guest journey can be simplified and improved. We do appreciate your recognition of our sustainability efforts and your positive ratings for our team during arrival and departure. Thank you as well for your continued loyalty as an ALL Accor and Accor Vacation Club member. While I understand your concerns, I hope we may have the opportunity to welcome you back in the future and provide a more comfortable and modernised experience that better reflects your expectations. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Walter, Thank you very much for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed our central location and found our team to be friendly, helpful, and attentive. Your kind recognition of our reception team is especially appreciated, and we will be sure to share your comments with them. We are also pleased that you were satisfied with your accommodation and the cleanliness of the hotel. At the same time, we thank you for your constructive feedback regarding the breakfast offering. We regret that it did not meet your expectations, and we will certainly review the variety and quality of our buffet to ensure it better reflects the overall standard of the hotel. Thank you again for your valuable feedback and for being a member of ALL Accor Live Limitless. We hope to have the pleasure of welcoming you back in the near future. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Dear Gabriele, Thank you for sharing your feedback following your stay at Grosvenor Hotel Adelaide. We’re pleased you appreciated our central location near the railway station. However, we sincerely regret the discomfort you experienced due to room design and noise levels, including ventilation, appliances, and street noise. This is not the restful experience we aim to provide, and your comments have been shared with our team for review. We appreciate your feedback and hope to have the opportunity to offer you a more comfortable stay in the future. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Dear Vivien G., We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Good afternoon Charlotte, Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with your stay, as this is not the experience we aim to provide for our guests. We understand that some areas of the property feel dated, and can see you've noticed some of the minor adjustments we have made like the fresh paint. Please know we are actively working on more impactful improvements, with carpets in the rooms and hallways currently in the process of being replaced, alongside other planned refurbishments. We also regret that our breakfast offering did not meet your expectations and will share this feedback with our team as we continue reviewing our offerings. I am truly sorry if your stay did not meet full expectations, however we hope we can have the opportunity to welcome you back in the future. Kind regards, Amelia Front Office Team Leader Grosvenor Hotel Adelaide

Dear Mr. K., Thank you for your feedback. We are sorry to hear that the condition of our hotel did not meet your expectations. Your comments regarding cleanliness and facilities are important to us and will be discussed internally to consider improvements. Sincerely, Grosvenor Hotel Adelaide

Dear Ralph, Thank you for sharing your experience with us. We're pleased to hear that our reception team provided friendly and competent service. Your feedback regarding breakfast is appreciated, and we will take it into consideration as we look for ways to enhance our offerings. We hope to welcome you again in the future for an even more enjoyable stay. Kind regards, Ishwar Froont Office Night Manager

Dear Manuel, Thank you for sharing your feedback with us. We're happy to hear that you found our location convenient and that our staff provided friendly and helpful service. We also appreciate your comments on the cleanliness of the rooms. We do understand your concerns about the age of the hotel and the lack of air conditioning in some of our rooms. We are in the process of updating certain areas, and your feedback will help us prioritize improvements. We hope to welcome you back in the future and provide you with an enhanced experience. Kind regards, Ishwar Front Office Night Manager

Sehr geehrter Herr S. / Sehr geehrte Frau Thank you for sharing your feedback. I’m pleased to hear that you found our location central and our staff welcoming. However, I sincerely apologize for the disappointment you experienced with the room. It’s unfortunate that it didn’t meet your expectations, especially in terms of natural light and the condition of the furniture. I understand that room categories can vary, and I apologize if this was not made clear to you at the time of booking. We strive to ensure that every guest has a comfortable stay, and I regret that your room did not align with that standard. Should you choose to stay with us again, please feel free to contact us directly for any special requests or preferences regarding room selection. We would love to have the opportunity to provide you with a better experience. Mit herzlichen Grüßen Sam - Senior Night Auditor

Dear Guest, Thank you for your feedback and for your kind words about our central location and the spacious rooms at our hotel. We’re sorry to hear about the unpleasant smell in your room. Your comments are very valuable to us, and we’ll do our best to address this issue. We hope to welcome you back soon and provide an even better experience during your next stay. Kelvin Guest Service Agent.