Novotel Барселона Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 2 937

Гарантия
лучшей цены
Novotel Барселона Сити - Image 1
Novotel Барселона Сити - Image 2
Novotel Барселона Сити - Image 3
Novotel Барселона Сити - Image 4
Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 БАРСЕЛОНА, Испания

Описание

Особенности отеля

  • Бассейн и бар на крыше с впечатляющим панорамным видом

  • Семейные номера (2 детей проживают бесплатно)

  • Частная парковка при отеле

  • Amigable con las mascotas. Ваши питомцы - наши друзья

  • Станция метро Glòries в 5 минутах ходьбы, хорошее транспортное сообщение

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Расположение отеля

Novotel Барселона Сити

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 БАРСЕЛОНА
Испания

GPS:41.404259, 2.191266

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

RESTAURANTE NOVOTEL

Мы обожаем готовить блюда фермерской кухни из местных продуктов. Блюда из свежих сезонных ингредиентов, сочетающие в себе традиции и инновации, дарят гостям незабываемые гастрономические впечатления.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 2 937

Рейтинг TripAdvisor  4.1/5  Отзывов: 5 042

Worst stay

Примечание: Tripadvisor 1.0/5

Jackkbv Реальные отзывы TripAdvisor

I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not.

Unbelievably unpleasant experience - hear-say and internal blaming

Примечание: Tripadvisor 2.0/5

tortugamuyfeliz Реальные отзывы TripAdvisor

We checked into the hotel and booked two rooms. At check-in, we were explicitly informed that a late check-out until 7:00 PM was possible for an additional fee of €50, which we were ready to pay. The next morning, when we went to reconfirm this arrangement, we were given completely different information: we were told that staying until 7:00 PM was not possible and that we must vacate the rooms strictly at 5:00 PM. The situation became even more unpleasant when the she-manager M, explained that this was due to a mistake made by another he-manager E, stating that he is new, non-competent, and made an error. Essentially, the hotel’s internal mismanagement was placed on an employee — and indirectly on the guests. And saying like that about colleagues were also not nice of her. From a guest’s perspective, this is highly unprofessional: * one set of information at check-in, * a completely different one the next day, * after plans had already been made based on what was confirmed. * blaming and saying bad about colleague Guests should not be concerned with who is new. non competent or experienced on the staff. We expect clear communication, consistent policies, and accountability, not internal rude staff blame presented to guests. Unfortunately, the overall impression was one of disorganization and lack of proper management. This significantly damaged our experience and trust in the hotel. When they offered to keep our luggage she-manager G was sour-faced, not welcome, rolling her eyes. Unbelievable disrespectful experience. Manager of the shift tried to sugar coat the situation but she could do nothing despite the team failure. They hide behind the hotel policy which they do not know fully and make mistakes for which they do not want to bear responsibility. Two starts for the breakfast which was good and had warm dishes

Good for business not holiday

Примечание: Tripadvisor 3.0/5

yhismail Реальные отзывы TripAdvisor

Very basic hotel. Reception area beautiful. Rooms very bland. Bathrooms even worse. Feels like a hospital bathroom. No amenities unless asked for. NO PORTER so had to get our own luggage with trolley. Near a little mall, 20 minute walk to Segrada Familia. Other than that, a bit far from everything else

Dear Yhismail, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the reception area and the location of our hotel. However, we regret to hear that the room and bathroom did not meet your expectations. Our team strives to provide a comfortable environment, and your insights will be taken into consideration. We also acknowledge your concerns regarding luggage assistance, and while we do not offer porter services, we are here to help with any additional requests during your stay. Best regards, Guest Experience Department

Checkin was slow but after that great stay with great breakfast. Close to metro station.

Примечание: Tripadvisor 5.0/5

GranTurismo75 Реальные отзывы TripAdvisor

Great hotel, great service, great breakfast!!! Good price/value!!! Good restaurant. Personal was great but slow at check in... To recommend!!

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our breakfast and service. We acknowledge that your check-in experience was not as efficient as it should have been, and we will take your comments into consideration for future improvements. Best regards, Guest Experience Department

Unpleasant stay

Примечание: Tripadvisor 1.0/5

Sham N Реальные отзывы TripAdvisor

Worst stay experience in Barcelona. The rooms are so small that a family can’t comfortably stay, and the bathroom felt like an old hospital tiny and very dated. The cleaning staff didn’t clean properly, no water was provided in the room, and when we tried to order something kid-friendly through room service, there was nothing available. Honestly, it felt like a complete waste of money. I absolutely hated it. Breakfast was the biggest rip-off: the coffee was cold, the crepes were cold, the bacon was cold everything was disgusting. No one can eat food like that. Maybe I’m not used to Spanish breakfasts, but for someone who has travelled the world, I expected Novotel to offer a proper international breakfast. Even the fruit wasn’t ripe. Overall, a very unpleasant stay and I would never return.

Dear guest, Thank you for sharing your feedback regarding your recent experience at Novotel Barcelona City. We are truly sorry to learn that your stay did not meet your expectations and that you encountered several issues during your time with us. We understand that the room size and bathroom conditions did not provide the comfort expected for your family, and we regret any inconvenience this may have caused. Our housekeeping team is committed to maintaining high cleanliness standards, and we appreciate your comments, which will be reviewed with the team for improvement. Additionally, we apologize for the lack of water and the limited options on our room service menu, especially for our younger guests. Regarding breakfast, we sincerely regret that it did not meet your standards. We strive to offer a variety of quality breakfast items, and your feedback about temperature and freshness has been duly noted. We appreciate your insights and hope to have the opportunity to provide a better experience in the future. Best regards, Guest Experience Department

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Другие интернет-пользователи оценили наш отель

  • 1 738 Отзывов 9.5/10 Расположение
  • 2 151 Отзывов 6.8/10 Номер
  • 2 614 Отзывов 8.5/10 Сервис
  • 54 Отзывов 5.6/10 Интернет
  • 1 151 Отзывов 9.1/10 Завтрак
  • 756 Отзывов 7.6/10 Чистота
  • 727 Отзывов 8.7/10 Еда
  • 215 Отзывов 8.8/10 Напитки

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