Novotel Барселона Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 3 089

Гарантия
лучшей цены
Novotel Барселона Сити - Image 1
Novotel Барселона Сити - Image 2
Novotel Барселона Сити - Image 3
Novotel Барселона Сити - Image 4
Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 БАРСЕЛОНА, Испания

Описание

Особенности отеля

  • Бассейн на крыше и бар 19 Rooftop Bar с впечатляющим видом на Барселону

  • Семейные номера (2 детей проживают бесплатно)

  • Частная парковка при отеле

  • Ресторан работает 365 дней в году

  • Станция метро Glòries в 5 минутах ходьбы, хорошее транспортное сообщение

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Расположение отеля

Novotel Барселона Сити

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 БАРСЕЛОНА
Испания

GPS:41.404259, 2.191266

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

RESTAURANT NOVOTEL BARCELONA

Оцените нашу фермерскую кухню из местных продуктов с вегетарианскими и веганскими блюдами. Попробуйте блюда от шефа, закуски (тапасы), некоторые из лучших местных деликатесов и роскошные домашние десерты.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 3 089

Рейтинг TripAdvisor  4.0/5  Отзывов: 4 965

Disorganised

Примечание: Tripadvisor 3.0/5

London_Kip Семьи - Реальные отзывы TripAdvisor

The hotel is well located for exploring Barcelona and seems quite new or recently refurbished. The lifts are a problem there’s constant queue for the lifts and we had to take the stairs quite a few times. The breakfast is plentiful but again is overly busy for the number of tables. The buffet is disorganised and there’s no logic to where the food and drinks are located so it requires a lot of walking around with plates and people crossing over each other to get their meal. There were mistakes on our bill and reception weren’t very helpful. Because they were busy they kept us waiting ages until they came back to us. The shower dial in our room was stiff and never fixed.

Disappointing for a Novotel

Примечание: Tripadvisor 2.0/5

Kevin S Семьи - Реальные отзывы TripAdvisor

This was probably my worst experience at a Novotel, ever. I am used at staying at Novotel for the level of service, the warm welcome, feeling valued for my loyalty with gifts and upgrades. This is exactly what I did not find in Barcelona. This is a huge hotel, 17 floors of rooms, with all the potential impacts (queue, noise, all sun beds occupied,…) Check in: queue, i had to remind that with my loyalty program breakfast was included, I had to request a room upgrade Arrival in the room: while you can stay at 4, I advise you to not. The room is tiny and the sofa is not adapted for two big kids (7 and 11) disapponted by the upgrade, I sent a note to the management which was answered by a standard and polite answer, nothing was done to improve my perception. The pool is small and clearly crowded Breakfast is a large buffet; very continental. No local / fresh ingredients. It is very busy and noisy Check out was ok

Dear Guest, Thank you for sharing your feedback. I'm truly sorry to hear that your recent stay did not meet the high standards you've come to expect from Novotel. It’s disappointing to learn that the check-in process, room size, and overall experience fell short of your expectations. I understand the challenges that come with a large hotel, and your comments about the room, pool, and breakfast are taken seriously. We will certainly review these aspects to address the issues you encountered. Our hotel welcome, indeed, lots of families and couples and especially during summer time ! That is why the hotel can be more full and noisy. Regarding the room upgrade, it not always guaranteed. Our staff need to verify the availability, the possibility of a change to a higher room, during peak times. Our building architecture does not allow us to build a larger pool space. It was thinken to offer the best aquatic space for our guests and to welcome a minimum good number of clients at the same time. We are sorry if there was lots of guests at the same time. Regarding the breakfast buffet we offer, it is indeed continental. However, all of our products and fresh and local. The breakfast and the restaurant food in general are always the most appreciated aspects of our hotel. Our chef Micki make sure every day to have the freshest products and the most local. Thank you for bringing these matters to our attention. Valentine Rose S Guest Experience Assistant

Bad maintenance

Примечание: Tripadvisor 1.0/5

MaurizioIT83 Семьи - Реальные отзывы TripAdvisor

The hotel is clean, room is ok and they serve a good breakfast. However the level of maintenance was quite upsetting. The key system does not work resulting in extreme frustration while trying to use the elevator or trying to enter the room. We literally spent 20-30 minutes every day just trying to get to the room. Either the key was not working at elevator/room or we were going up and down to reset the key or waiting for other guests having the same problem and blocking elevators trying to make them work. On top of that we also had a problem with the hairdryer not working in our room, they did not have a replacement and fixing took 24 hours. Parking is extremely tight, be ready to spend quite some time to park your car if you have a medium size or bigger car.

Dear Maurizio, Thank you for taking the time to share your feedback. We’re glad to hear that you found the hotel clean, the room great, and enjoyed our breakfast. However, we’re truly sorry to learn about the issues you experienced with our key system and the hairdryer. We understand how frustrating it must have been to face these, and we apologize for the inconvenience caused. Please be assured that we are addressing these concerns with urgency to prevent such issues from recurring in the future. We are working on a new key system in order to avoid these situations in the future. It should be put in place in just a few weeks. Regarding the parking, we recognize that it can be challenging, especially with larger vehicles, and we appreciate your understanding in this matter. Thank you again for bringing these issues to our attention. We hope you might consider staying with us again to experience the improvements we’re making. We wish you a nice day. Valentine Rose S Guest Experience Assistant

Good location with lovely rooftop pool and good options for breakfast

Примечание: Tripadvisor 4.0/5

Natasha P Семьи - Реальные отзывы TripAdvisor

I stayed as a family of 4 in August 24. Well located next to a shopping centre and 4 mins walk from Glories Metro station. Cute rooftop pool with a lovely lifeguard on duty. Check in was very inefficient, started off with three people on open desks before one came off and no replacement, this was at check in time. No one paid attention to the priority check in line for members which is frustrating for someone who should have had priority. Lifts and key cards were a nightmare. Breakfast was lovely, lots of options and catered well for allergies.

Dear Natasha Thank you for sharing your feedback on your recent stay with us. We’re pleased to hear that you enjoyed our location, the rooftop pool, and the variety of options at breakfast, especially accommodating allergies. However, I’m sorry to learn about the issues you faced during check-in and with the lifts and key cards. Your comments about the inefficiencies at check-in and the lack of attention to the priority line are concerning, and I apologize for the inconvenience this caused. We will address these issues with our team to improve our service. We hope to have the opportunity to provide a smoother experience in the future. Valentine Rose S Guest Experience Assistant

Always a pleasant stay

Примечание: Tripadvisor 5.0/5

maithecampbell Семьи - Реальные отзывы TripAdvisor

Great location. We could see Sagrada familia from our room. Swimming pool on the rooftop was special for the kids after all the walk we did. The hotel is in front a shopping mall and many tapas restaurants around. And the hotel restaurant was a big surprise with great quality dishes.

Dear Maithe, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the great location of our hotel and the view of the Sagrada Familia from your room. It’s fantastic that the rooftop pool provided a special treat for the kids after your sightseeing adventures. We’re also glad you found the shopping mall and nearby tapas restaurants convenient and enjoyable. We hope you fell in love with Barcelona, just like we did... It’s great to know that our hotel restaurant exceeded your expectations with its quality dishes. Our chef Micki and his brigade always offer the best qualitative meals. They are really good at it ! We truly appreciate your comments and look forward to welcoming you back for another memorable stay! Thank you again for your kind words, Valentine Rose S Guest Experience Assistant

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Другие интернет-пользователи оценили наш отель

  • 1 688 Отзывов 9.5/10 Расположение
  • 2 095 Отзывов 6.6/10 Номер
  • 2 282 Отзывов 8.5/10 Сервис
  • 56 Отзывов 4.2/10 Интернет
  • 1 233 Отзывов 8.9/10 Завтрак
  • 716 Отзывов 6.8/10 Чистота
  • 629 Отзывов 8/10 Еда
  • 328 Отзывов 5.1/10 Бассейн

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