杭州索菲特西湖大酒店 5 星

客户意见评级 (ALL 评级) 4.9/5 126 评论

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杭州索菲特西湖大酒店 - Image 1
杭州索菲特西湖大酒店 - Image 2
杭州索菲特西湖大酒店 - Image 3
杭州索菲特西湖大酒店 - Image 4
西湖大道333号, 浙江省, 杭州上城区西湖大道333号, 310002 杭州, 中国

描述

酒店其他优惠

  • 位于西湖边的独一无二的位置，方便前往购物中心和市中心。

  • 233 间设施齐全的客房和套房，拥有东方美学设计和法式风情。

  • 餐厅供应国际菜肴和杭州菜。

  • 屋顶空中花园休闲区可欣赏令人惊叹的西湖和城市美景。

  • 180° 西湖景观露台和拥有自然采光的宴会厅。

我们的客房

酒店位置

杭州索菲特西湖大酒店

西湖大道333号, 浙江省, 杭州上城区西湖大道333号
310002 杭州
中国

GPS:30.245555, 120.161623

电话
传真 +86 571 8707 8383

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.9/5  126 评论

TripAdvisor 评级  4.0/5  936 评论

Not a 5 star hotel/experience.

Tripadvisor 评级 2.0/5

Bree N 商务住宿 - 经 TripAdvisor 认证的评论

My partner and I stayed at Soffitel Hangzhou west lake 8 days for business travel. Considering the large majority of reviews rating this hotel as great and a positive experience we thought we couldn't go wrong. Lets take you through our experience... Day One arrival- We were told we hadn't put a deposit for booking although we did..once she came to realise this we were then told our room is not ready despite arriving after check in time and we had to wait and hour and a half for our room. When we expressed we have travelled for over 18hrs to be here and would appreciate access to a room. she then decided to give us another room which we thought was good until we spent the first night in it. We first open up the curtains to a view of other residences rooms looking right back at us no view of scenery as pictured or advertised. We then attempt to cool the room as it was a humid day but we came to realise the temperature would not reduce beyond 26.5 degrees. We went to reception then asked why we cant reduce the temperature. They said we couldn't reduce it below 20 due to china policy. We reconfirmed that we don't wish to have it below 20 but simply lower than 26.5 which appeared to be acknowledged, although the room had remained the same temperature for hours ..so here we are hot and sweating in a 5 star hotel when we are having to look professional and presentable for business let alone try and have a decent night sleep. We attempted to eat a meal at Le Bar one of the restaurants/bars in the hotel which the waitress had no english so to order was extremely difficult. We all opted for a burger which we thought was a safe choice but unfortunately this would of had to be the worst burger we have ever experienced. I wouldn't even say the meat was beef it had the consistency of rubber which we took one mouthful spat it out and had just the chips to eat. Half the cocktails listed were not available only 5 of them were available for order not sure why that was when the bar had all liquors presented? We mentioned AGAIN to reception can we have the room temperature reduced below 26.5 as we need sleep. it got cool to 24 but would not go lower throughout our first night which kept us up all night. The bed also was incredibly uncomfortable like laying on an iron board so unless your into that, enjoy. We had to use the pillows ontop of the maitress throughout our stay to provide some sort of cushioning. We went down to reception the next morning and spoke to the first English speaking staff member and mentioned we need the air conditioning to work below 24 degrees and it hadn't worked since check in. He offered to relocate us which was great, although we walked into find the room used and dirty from previous guests. So we had to call up reception and have them clean it before we could even get comfortable there. Again same view no scenery in this room also. THANKFULLY this room was able to have a functioning air conditioner so this problem was rectified. STAFF:The house keeping staff have been friendly and welcoming and do a good job at cleaning the rooms, so credit to them. Reception staff were a hit or miss either quite avoidant and don't want to acknowledge you or unable to provide information we were asking. There was a select few that were decent. THE AMENITIES: what is listed in the room is not accurate or upto date there is NO SPA despite it being listed on the phone in the room and in the book of services no massages no foot reflexology even though a list of them again in the book. We only get given 1x robe despite a king room for 2x so needed to request 2x. The drinks that are stored in the fridge which is hardly cold has what appears to be expired beer and drinks inside. ROOM SERVICE: had to go through 4 people before I was able to order over the phone, other times management had to come to the room and we had to read out what we want in order to get room service. This is quite the process for something that's meant to be convient. Again food average. We came across a scan Qr code form which was a taskkkk to work out as nothing is in English and then has to be put through weechat or whatever to work and good luck having certain reception staff show you how to use it a specific mention to the rude female receptionist on monday night 28th of October around 9.30pm who was unhelpful and showed no interest or explaination of how to use it. THE POOL & GYM less than diserable in Basement 1 which we had to work out was only accessible through the middle and left elevator again asking how to get to it was a task had to figure that out on our own. The pool you require a cap to swim which appeared I was meant to know about as the attendant looked at me and said I need it to swim and I said where do I get from? And she then appeared not to know what to do and pulled out one from a storage room. The pool is very basic, no atmosphere, dead silence and small. The pictures advertised are deceiving. Gym is small and basic. SKY GARDEN- quite hidden down a side door and up stairs which was hard to locate,not as pictured just some tables and chairs on broken wood flooring a considerable safety issue thats been disregarded. Terrace is nice and has a lovely view though. Laundry service was good although a task to intially sort out or no where to drop it off and organise as it's not listed in room services/hotel services book. CONCIEGE: tried to help with questions we asked although unfortunately alot of the time due to the language barrier we found it hard to gather correct information or able to do certain activities such as: we were interested to catch a boat on west lake and they didn't know of this service or how to explain it so we had to seek out others to gather this information. Buffet breakfast was good although everything was luke warm not hot. A positive was management, i came down with sickness whilst staying at Soffitel and we requested to get a taxi to go to a doctor or hospital.. the manager that was working on the 27th of October (Sunday night- early hours Monday morning around 2am) was incredibly helpful and caring to our situation he was the best experience we had of Soffitel so a big thankyou to him. To summarise this review our stay here has been ADDITIONAL WORK for us and HARDLY A RELAXING EXPERIENCE. Soffitel is a global company, we would of expected there to more English speaking staff and English on hotel information/services and amenities so visitors from other countries can enjoy their time without struggling and going through a headache to get things done or addressed. We won't be returning and we won't be considering Soffitel for any other trips in future. Please refer to attached pictures for reference of the above issues.

位置不错！服务好

客户意见评级 5.0/5

罗学森 情侣住宿 - 所有已确认评论

最近，我有幸入住了位于西湖边的一家索菲特酒店，这次经历让我对酒店服务有了更深刻的理解和体会。从入住到退房，每一个细节都体现了酒店的专业和用心，让我度过了一个舒适而愉快的时光。 首先，酒店的地理位置优越，交通便利。酒店外观宏伟大气，内部装修豪华典雅，一进入大堂，就被那温馨舒适的氛围所吸引。前台工作人员热情周到，办理入住手续高效快捷，让人感到宾至如归。 进入客房后，我被房间的整洁和宽敞所震撼。家具布局合理，床上用品干净柔软，让人有家的感觉。卫生间干湿分离，洗浴用品齐全，淋浴间的水流充足，洗漱过程非常舒适。此外，房间内还配备了先进的智能控制系统，可以通过平板电脑调控灯光、空调和窗帘，极大地方便了住客。 在酒店期间，我充分体验了酒店的各种设施和服务。健身房设备齐全，游泳池水质清澈，服务人员随时守候，提供毛巾和饮用水，让人感到非常贴心。餐厅提供的早餐丰富多样，中西合璧，口味鲜美，无论是西式的面包牛奶，还是中式的粥品面点，都让人回味无穷。 值得一提的是，酒店员工的专业素质和服务态度给我留下了深刻的印象。无论是在前台、餐厅还是客房服务，员工们总是面带微笑，热情周到。他们不仅能够迅速响应客人的需求，还能在细节上体现关怀，让人感到温暖和感动。 总的来说，这次酒店入住体验非常满意。酒店的高品质服务、舒适的住宿环境和完善的设施让我感到愉悦和放松。未来，我将继续选择入住这样的高品质酒店，享受更好的服务和体验。同时，也期待酒店业能够不断创新，提升服务，为每一位客人带来更加美好的入住体验。

位置非常好，住得很舒服

客户意见评级 5.0/5

匿名 家庭住宿 - 所有已确认评论

酒店服务人员礼貌，服务细致。酒店地理位置好。

入住很愉快

客户意见评级 5.0/5

匿名 家庭住宿 - 所有已确认评论

前台训练有素，很专业，宾客关系的Jessica很热情周到，安排得很好，下次还会过来

很好的体验

客户意见评级 5.0/5

匿名 朋友住宿 - 所有已确认评论

交通便利，就在西湖边上，入住了就不用再担心堵车啦， 前台人美心善，服务都很到位！

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其他网络用户评价我们的酒店

  • 2,644 评论 9.6/10 位置
  • 1,983 评论 8/10 房间
  • 2,767 评论 8.9/10 服务
  • 19 评论 5.4/10 上网
  • 1,331 评论 5.9/10 氛围
  • 958 评论 5.8/10 设施
  • 930 评论 9.3/10 早餐
  • 712 评论 8.7/10 清洁度

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