Mercure Canberra 4 звезды

Примечание: отзывы клиентов 4.4/5 Отзывов: 8 515

сертифицированный отель ALLSAFE

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Номер 1

Число гостей
Возраст детей

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Как это работает?
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+ 21 Услуги

Особенности отеля

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 11h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Индивидуальная открытая автостоянкаПлатные услуги
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Няня по требованию
  • Отель с номерами только для некурящих
  • С кондиционером
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выездПлатные услуги
  • Химчистка / глажка
  • Бутики и магазины
  • Носильщик
  • Консьерж
Питание
  • ЗавтракПлатные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
Развлечения и отдых
  • Фитнес-центр
  • Няня по требованию
Бизнес-услуги
  • Конференц-зал (-ы): 3
  • Бизнес-центр
  • Заказ услуг печати/копирования

Расположение отеля

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612 braddon
australia

Телефон: +61262430000

Факс: (+61)2/62430001

Заезд с 14h00

Выезд до 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • На самолете

    Canberra Airport На расстоянии 8 км / 4 миль

  • На поезде

    Kingston Station На расстоянии 4 км / 2,49 миль

GPS:-35.276066, 149.143494

Наши номера

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Максимальное количество гостей: 2
  • Площадь: От 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 1 King Bed

  • Максимальное количество гостей: 2
  • Площадь: От 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 2 Single Beds

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 2
  • Площадь: От 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Максимальное количество гостей: 2
  • Площадь: От 28 / 301 sq ft
  • Виды: Боковой вид на внутренний дворик *

При наличии свободных номеров

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Максимальное количество гостей: 4
  • Площадь: От 40 / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Максимальное количество гостей: 4
  • Площадь: От 40 / 431 sq ft
  • Виды: Боковой вид на внутренний дворик *

При наличии свободных номеров

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Номера

Наши бары и рестораны

COURTYARD RESTAURANT

Тип кухни: Региональная кухня

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens with an alacarte breakfast menu served daily. The Courtyard Restaurant can also be booked for private lunches, dinners or events.

OLIMS BAR

Недоговорная фотография

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Обед

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Ужин

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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 3

  • Максимальный размер: 229 м²

  • Максимальная вместимость: 150 человек

  • Максимальная вместимость банкетного зала: 130 человек

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Отзывы наших гостей о
Mercure Canberra

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.4/5

Отзывов: 8 515

tripadvisor

Рейтинг TripAdvisor 4.0/5

Отзывов: 2 200

2020 Сертификат качества TripAdvisor
Сертификат качества 2020

Incompetence at every point

Примечание: Tripadvisor 1.0/5

NorthStar279043x 17/04/2021 Реальные отзывы TripAdvisor

Staff were polite but totally incompetent. Our booking was messed up in every way possible. Wrong bedding configuration. Package included breakfast but no record of this. Rang reception and was given details of the restaurant opening time etc for dinner - but they didn’t mention the restaurant was closed for Covid and the food was served in the bar, which is absolutely putrid. Buffet breakfast had to be served by the staff due to Covid - the 2 staff working were fantastic but they needed another 3-4 staff to service the queues in a timely manner. The list went on. The room was nice but the experience was a disappointment.

Dear NorthStar279043x, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Mercure Braddon

Примечание: Tripadvisor 3.0/5

Gail P 15/04/2021 Реальные отзывы TripAdvisor

The property is very tired and in need of refurbishment. The staff were not knowledgeable about the area and/or about the historical sites to visit. When asked if there were any places to dine in the area apart from the Mercure bistro and restaurant I was told no and yet I was only three to four blocks from Canberra Central. Bistro and restaurant have absolutely no atmosphere. Bathroom needed better cleaning and furniture and fittings old and tired looking. Certainly not a four star property and very overpriced for what you get.

Dear Gail P Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

A 4 day break in Canberra

Примечание: Tripadvisor 4.0/5

rods47 12/04/2021 Реальные отзывы TripAdvisor

We stayed at the Mercure Canberra for 4 days with our dog! We were surprised to find the hotel is dog-friendly and we and the dog were made to feel very welcome. During our stay we saw other guests with dogs too. The major asset of the property is the staff who were unfailingly friendly, courteous and helpful -- take a bow Lukas!! The building dates back to 1921 and a different era. It is still a lovely old building but is badly in need of a freshen up. That said, the garden courtyard is a nice oasis away from traffic. Maybe the hotel could make more of the terrace. Our room had it's own little back yard where our little dog could stretch her legs and I would encourage the hotel to ask guests to pick up after their animals and have a way of disposing of the bags. Altogether a very pleasant stay made so much better by having our little dog with us rather than in a kennel!

Dear rods47, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback (I'm bowing! ;) ). I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Quiet,easy access,comfy beds

Примечание: Tripadvisor 4.0/5

522jinz 08/04/2021 Реальные отзывы TripAdvisor

Quiet area and good location with easy access to the city. The room is big and furnished with all our needs. The bed is very comfortable and better than most other hotels I have ever been stayed. The food is not as good as we expected.

Dear 522jinz, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologies for your dining experience and I hope we will be able to serve you better on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

RAAF 100 Evevt

Примечание: Tripadvisor 5.0/5

craigwatford 06/04/2021 Реальные отзывы TripAdvisor

We were very satisfied with our stay which was booked well in advance. Although we would have preferred a room in the newer downstairs section we had plenty of room and were comfortable and with good assistance with our luggage there were no problems. The meal arrangements for us and our guests on one occasion were excellent. In particular the early morning breakfast in our room organised the night before and delivered by Oala (not sure if that is her right name)was most welcome and enabled us to get to the early morning start of the RAAF Event. Thank you to all staff.

Dear craigwatford, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, specially if it involves our great team members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling

Central Location to major attractions in Canberra

Примечание: Tripadvisor 5.0/5

PeterC008 04/04/2021 Реальные отзывы TripAdvisor

An old “Victorian - English “ style but is neat and clean. It has all the 4 star amenities including free wifi. Ample parking at the back. Our room size has plenty of room to move around even with the King double bed and the standard bedside tables, desk, cupboards. Bed is comfortable but I should have brought our pillows. Their pillows are too soft and low even though there are four to choose from. Hospitality staff are friendly, meals are reasonably priced but can’t go wrong with their nightly specials. All the major attractions and CBD are within walking distance eg about 15 minutes to War Memorial, about 30 minutes to Parliament House via Lake Burly Griffin. We only use our car to drive to Chinatown at Dickson and to Mount Ainsile Lookout over our 3 days and 4 nights stay. I fully recommend this Mercure Canberra for its location, the old style “English “ courtyard, friendly staff.

Dear PeterC008, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Weekend away

Примечание: Tripadvisor 5.0/5

sales448 31/03/2021 Реальные отзывы TripAdvisor

From the moment you walk in the front door your greeted with a smile, all the staff are super friendly and always there to help. The room ( Loft apartment) was very clean and very spacious, the shower was hot and strong.:)

Dear sales448, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback in particular if it is directed to our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Very Pet Friendly

Примечание: Tripadvisor 4.0/5

wjf2021 30/03/2021 Реальные отзывы TripAdvisor

This is the go to pet friendly accommodation in Canberra for us. Its an easy walk to shopping precincts and close to local interest locations. Our dog has access to most parts of the venue and its own run area outside our room. Most importantly the reception staff are very welcoming and helpful from the initial booking to our check out.

Dear wjf2021, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one in particular for your dog. Sincerely, Lukas Wilfling General Manager

Another great getaway at Mecure Canberra

Примечание: Tripadvisor 5.0/5

denis b 27/03/2021 Реальные отзывы TripAdvisor

Whenever we get to Canberra, we make sure we stay at Mecure Canberra. From the moment we arrive at reception the ambience and vibrancy of the staff overwhelm us. The rooms are spacious, some may say they are outdated, but I love the old style layout of the hotel. The restaurant and bar offer a great variety of food and liquid refreshments, parking is no problem either,,, looking forward to returning

Dear denis b, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback in particular if it includes our amazing Team Members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Full of Character

Примечание: Tripadvisor 4.0/5

LeeS4183 25/03/2021 Реальные отзывы TripAdvisor

Excellent stay great position very cosy good size rooms comfortable close to all amenities well managed staff very attentive . Close to main thoroughfare put not enough to worry sleep .Older style property some small maintenance issues . Overall a good experience and value would highly recommend.

Dear Lee S, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Old World Charm

Примечание: Tripadvisor 5.0/5

dennis_connor7 19/03/2021 Реальные отзывы TripAdvisor

This place is magnificent with its old world charm,beautifully maintained gardens provide a special atmosphere experience when staying there,it is also the quietest place to sleep,outside noise was non existent , the spacious rooms provided were extremely comfortable The receptionist at the front desk was fantastic, she was very welcoming friendly and informative .

Dear dennis_connor7, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback in particular if it is directed at one of our fantastic team members and I agree with you, we are very fortunate with our internal gardens. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Disappointing - Hotel is tired and dishevelled

Примечание: Tripadvisor 2.0/5

181vickif 11/03/2021 Реальные отзывы TripAdvisor

Not our first stay at the hotel and it is need of a make over. The restaurant was shut for dinner and has been for 12 mths. The lounge area looked like a store room - tables and chairs were grouped together as if not being used. Definitely not COVID safe. We were told at receprion we had an upgrade when in fact it was the room I had booked. We did receive a bottle of wine as it was a special ocasion but it was left outside the room with the glasses onthe floor where anyone could have touched the glasses. We definitely didn't use them. The room was clean and tidy but sterile.The outdoor furniture is needs replacing as falling apart and was scattered. The hotel fllors looked like they needed a good sweep and clean. The staff were friendly, I will think twicw before booking again.

Dear 181vickif, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Not the best experience this time

Примечание: Tripadvisor 3.0/5

yuls_1 11/03/2021 Реальные отзывы TripAdvisor

We stayed for 4 nights recently and several events highlighted some deficiencies in communication between reception and housekeeping. Because we were arriving late at night and would have a sleeping child to carry to the room, I called before-hand to ensure that the roll away bed would be ready when we arrived. Unfortunately, this was not done and we were left 1 bed short as we carried our 5 year old in. The staff were very apologetic and brought the bed promptly. On another occasion, we requested some additional toilet paper (as we had opted for no housekeeping that day) and it took 3 phonecalls to reception before it arrived. Food and beverage team were lovely and room service was great. It was a comfortable stay in the end, but customer service and internal communication weren't great this time. Pillows are also very uncomfortable. Would be great to have more suportive pillows.

Dear yuls_1, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I'm also glad to read that the team was able to assist in most instances and that you did enjoy your stay in the end. Sincerely, Lukas Wilfling General Manager

Business Trip

Примечание: Tripadvisor 5.0/5

kdrennan2 Business - 28/02/2021 Реальные отзывы TripAdvisor

On arrival I was meet by a very friendly lady who quickly processed the reservation I had made. I was give excellent instructions on how to get to my room from the car park and asked if I wanted to make a reservation for dinner. I had a meal in the pub that is apart of the hotel. The room allocated to me was spacious, clean and well equiped and met all of my needs. On checkout another lady assisted me and was extremely helpful. I have stayed at this hotel for work a number of times and the service and quality of the rooms is exactly what I wanted.

Dear kdrennan2, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback in particular if it involves our team members. I will share your comments with our team, specially with the reception crew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Mercure Canberra - you are wonderful!

Примечание: Tripadvisor 5.0/5

hilly1232015 25/02/2021 Реальные отзывы TripAdvisor

Fantastic people, central position, great room, clean and comfortable. We were in Canberra to visit relatives and selected the Canberra Mercure; it was a very good decision, as it provided us a very comfortable home away from home with all the benefits of Accor Plus Le-Club

Dear hilly1232015, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Mr Dunsmore from Sydney

Примечание: Tripadvisor 5.0/5

krmdunsmoremallard Business - 22/02/2021 Реальные отзывы TripAdvisor

I am a Sydney based consultant and have stayed at Mercure Canberra (AKA Olims) over the course of the last two years, at one stage travelling to CBR every other week for (I think) about 9 months. I can't speak highly enough about the friendly staff and the service they provide. The support they have provided in looking after me has actually resulted in successful business outcomes. Thoroughly recommend this hotel for anyone travelling to CBR for business or pleasure. It is in a great spot as well, 10 min from the airport and walking distance to CBD.

Dear Mr Dunsmore, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Lukas Wilfling General Manager

As usual, very comfortable

Примечание: Tripadvisor 5.0/5

491helenl 21/02/2021 Реальные отзывы TripAdvisor

We have stayed at this establishment many times and again found it very comfortable. Rooms are large and have all that is needed. Our room overlooked the beautiful garden and courtyard. And it was mist pleasant to sit on the balcony and enjoy the late afternoon. Reception staff were efficient and willing. Breakfast in the hotel restaurant is a little less impressive, however.

Dear 491helenl, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Everything that could go wrong went wrong

Примечание: Tripadvisor 2.0/5

Zoranrad 17/02/2021 Реальные отзывы TripAdvisor

The staff were fantastic but the on the first day there was no hot water for an hour or so and the fridge didn't keep anything cold. The freezer compartment was useless and our food was defrosted within one night, not to mention it had a horrible odour that we had get some bi-carb soda to get rid of the smell. On day two the fire alarm was set off (there was no fire) and 15 minutes later, just as we were falling asleep again the PA system came to life with an apology and woke us up again. On day three a burst water main up the road meant no water for a couple of hours. It was a disappointing stay (although kudos to the staff from doing there best) and we used one of our free nights on the stay - extremely disappointing.

Dear Zoranrad, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the fridge situation as we just recently replaced several fridges and there should no longer be any issues with them. I would also like to take this opportunity to apologies for the inconvenience with the fire alarm and the burst water main. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Respectful Retro and Convenient

Примечание: Tripadvisor 4.0/5

brianr0e 11/01/2021 Реальные отзывы TripAdvisor

Tasteful adaption of an older hotel which is comfortable convenient. Excellent options for dinner. Perhaps extended hours for breakfast during holiday periods could be considered especially as there are no other options with walking distance.

Dear brianr0e, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Convenient Location

Примечание: Tripadvisor 4.0/5

Z990NDalanc 03/12/2020 Реальные отзывы TripAdvisor

A very convenient location and a pleasant stay. Staff were always friendly and helpful. Room clean and tidy and met our needs. However the bathroom was very small, and I cannot remember the last time I had to step into a bath to take a shower.

Dear Z990NDalanc, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologies about the size of the bathroom and the bathtub. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Последние отзывы: 20

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