お客さまの声 4.1/5 5,157 件のレビュー
pitterling Business - 15/04/2021 トリップアドバイザー認証口コミ
The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.
Heart of Semarang, few steps from Lawang Sewu
Firstian K 04/04/2021 トリップアドバイザー認証口コミ
We got surprise cake in our room, really didn't expect it at all. The hotel area vibes quite busy but still manageable. The health protocol and hygiene is well maintained. The location also perfect in the heart of Semarang. The food option during breakfast time getting better compared to months before, still in pandemic times. Rooms quite old but clean. I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.
Old hotel but well maintain
Fennyarief 02/04/2021 トリップアドバイザー認証口コミ
Stayed in Novotel Semarang for transit, and chosed this hotel because I am accorplus member, however seems like the staff does not recognised accorplus member here. I didnt receive any member benefit throughout my stays here. Hotel is wellmaintained, and housekeeping quickly response to our needs. Breakfast is very standard and doesnt represent 4* hotel.
hotel is a bit slow when check in
fajarep 31/03/2021 トリップアドバイザー認証口コミ
as gold accor member, i book several days before arrival, and when i got to hotel at 14.30, not all the room is ready. only 1 room is ready. i know hotel maybe in full condition, but you’re talking about loyalty membership, i believe it should be fast check in. around 15.30 room is ready all. the weird think on next day, at 11 am, a hotel call me if i want to extend? it is better if hotel ask if i want to late checkout or not, not extend.. you see, hotel already late to let me check in, and asking for extend? the hotel facility overal is good, the 50% discoumt for bread/cake is good. but the taste is not that great. the hotel room is good, not in best condition because i think it is already old building. overal, the only good thing about hotel is near mall and near traditional market. and the staff is realy nice, they always salute if they see guest.
2 Night stay
samuelchandra 09/03/2021 トリップアドバイザー認証口コミ
This Hotel is nice for building,still modern and well maintained. But really need to upgrade with their room. Its look old and furniture is not being take care well If they upgrade the furniture in bed room, will look nice for all Also air con is not really cold