ホテル ノボテルセマラン 4 つ星

お客さまの声 4.1/5 5,157 件のレビュー

ALLSAFE認証ホテル

このホテルを予約

客室 1

人数
子供の年齢

ベストレートをお約束

使い方?
Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金は利用不可

ノボテルセマラン
地図で見る
+ 23 サービス

ホテルのその他の情報

  • パラゴンモールの正面に位置し、ビジネス街と観光アトラクションに近接

  • アハマドヤニ空港からわずか5km、タワン鉄道駅から2km

  • フィットネスセンター、プール、伝統的なスパ、キッズコーナー

  • 各国料理のレストラン2軒、クラブ、24時間のルームサービス

  • ミーティングルーム8室とボールルームで1,000名様まで対応。ビジネスイベントやウエディングに最適

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ベビーシッター(ご要望に応じて)
  • エアコン
  • AHMAD YANI AIRPORT有料サービス
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • レイトチェックアウト(17時まで)有料サービス
  • ランドリーサービス
  • ギフト/新聞ショップ
  • ポーター
レジャーとアクティビティ
  • 屋外プール(温水設備なし)
  • フィットネスセンター
  • 快適なご滞在
  • ベビーシッター(ご要望に応じて)
ケータリング
  • 朝食有料サービス
  • レストラン2軒
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室10室
  • Web コーナー(Mac)
  • ビジネスセンター(サポートスタッフあり)
  • コピー/印刷サービス利用可能
情報メッセージ

ホテル所在地

ノボテルセマラン

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132 スマラン
インドネシア

電話番号: +62243563000

ファックス: (+62)24/3584257

チェックインは14h00からです

チェックアウトは12h00です

  • TERBOYO BUS STATION :  JL PEMUDA 123

  • 飛行機で

    AHMAD YANI AIRPORT 7km / 4.35 マイル - シャトルバス有料

  • 電車で

    TAWANG RAILWAY 5km / 3.11 マイル

GPS:-6.978722, 110.414528

当ホテルの客室

広々としたスペースとモダンなデザイン、柔軟性の高いノボテルの客室は、お客様の真の生活空間として、あらゆるニーズに対応いたします。

スタンダードルーム、クイーンサイズのベッド1台

バリアフリールーム
  • 最大人数: 4
  • 面積: 最小 28 / 301 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スタンダードルーム:シングルベッド2台

バリアフリールーム
  • 最大人数: 4
  • 面積: 最小 28 / 301 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スーペリアルーム、クイーンサイズのベッド1台

バリアフリールーム
  • 最大人数: 4
  • 面積: 最小 32 / 344 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

スーペリアルーム、シングルベッド2台

バリアフリールーム
  • 最大人数: 4
  • 面積: 最小 32 / 344 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)

エグゼクティブルーム: クイーンサイズベッド1台

バリアフリールーム
  • 最大人数: 4
  • 面積: 最小 28 / 301 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ(...)
客室

レストランとバー

SQUARE RESTAURANT

お料理の種類: 多国籍料理

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

昼食

06:00 - 10:00

CITRUS RESTAURANT

お料理の種類: 多国籍料理

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

昼食

11:00 - 16:00

夕食

16:00 - 23:00

Club 123

非契約写真

Enjoy your night in club 123

ミーティングとイベント

会議室

  • 会議室の数:10

  • 最大サイズ:360 m²

  • 最大ご利用人数:500 人

  • パーティの最大ご利用人数:200 人

詳細

お客さまの口コミ
ノボテルセマラン

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.1/5

5,157 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

1,000 件のレビュー

General Comments

トリップアドバイザーの評価 3.0/5

pitterling Business - 15/04/2021 トリップアドバイザー認証口コミ

The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.

Heart of Semarang, few steps from Lawang Sewu

トリップアドバイザーの評価 5.0/5

Firstian K 04/04/2021 トリップアドバイザー認証口コミ

We got surprise cake in our room, really didn't expect it at all. The hotel area vibes quite busy but still manageable. The health protocol and hygiene is well maintained. The location also perfect in the heart of Semarang. The food option during breakfast time getting better compared to months before, still in pandemic times. Rooms quite old but clean. I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Old hotel but well maintain

トリップアドバイザーの評価 4.0/5

Fennyarief 02/04/2021 トリップアドバイザー認証口コミ

Stayed in Novotel Semarang for transit, and chosed this hotel because I am accorplus member, however seems like the staff does not recognised accorplus member here. I didnt receive any member benefit throughout my stays here. Hotel is wellmaintained, and housekeeping quickly response to our needs. Breakfast is very standard and doesnt represent 4* hotel.

hotel is a bit slow when check in

トリップアドバイザーの評価 4.0/5

fajarep 31/03/2021 トリップアドバイザー認証口コミ

as gold accor member, i book several days before arrival, and when i got to hotel at 14.30, not all the room is ready. only 1 room is ready. i know hotel maybe in full condition, but you’re talking about loyalty membership, i believe it should be fast check in. around 15.30 room is ready all. the weird think on next day, at 11 am, a hotel call me if i want to extend? it is better if hotel ask if i want to late checkout or not, not extend.. you see, hotel already late to let me check in, and asking for extend? the hotel facility overal is good, the 50% discoumt for bread/cake is good. but the taste is not that great. the hotel room is good, not in best condition because i think it is already old building. overal, the only good thing about hotel is near mall and near traditional market. and the staff is realy nice, they always salute if they see guest.

2 Night stay

トリップアドバイザーの評価 4.0/5

samuelchandra 09/03/2021 トリップアドバイザー認証口コミ

This Hotel is nice for building,still modern and well maintained. But really need to upgrade with their room. Its look old and furniture is not being take care well If they upgrade the furniture in bed room, will look nice for all Also air con is not really cold

Old hotel

トリップアドバイザーの評価 4.0/5

Cayz525 07/03/2021 トリップアドバイザー認証口コミ

Stay here overnight in transit with family, hotel seem old, need renovation to keep up with new hotels, service is good, gym is good with lots of machine, pool also ok, minor problem only at the bakery, they only give discount from 18.00 - 22.00. We arrived at 22.06 and no more discount for the cakes.

business stay 17 to 20 Jan.

トリップアドバイザーの評価 5.0/5

capteugenesebastian Business - 23/01/2021 トリップアドバイザー認証口コミ

Had an excellent stay, Every hotel personnel were professional, efficient and friendly. Service was very good, there were very attentive. Maintained a high standard of COVID precautions and cleanliness.

Dear Capt Eugene Sebastian, It is sincerely a pleasure for us to have you back at Novotel Semarang. Thank you for your perfect rating and your lovely words regarding our services, hotel ambience, and our health protocol as precautionary measure of Covid-19 outbreak. This positive review will motivate us who always strive to give a better services and facilities to our valued guest. Thank you once again for your loyalty to our hotel and we always look forward to keep welcoming you back soon. Wishing you stay safe and have a good health ! Warmest Regards, Dodit Hapsoro General Manager

Need refreshment, but still acceptable

トリップアドバイザーの評価 3.0/5

YapDenny 08/01/2021 トリップアドバイザー認証口コミ

This was not my first stay here as i visited Semarang really often about 2 years ago where i always stayed at Novotel as AccorPlus member. It is quite an old building but well maintained. It could do a refreshment to keep its 4* standard but in general still acceptable. Health protocol in the breakfast restaurant is good.

Dear YapDenny, Thank you for choosing Novotel Semarang as your preferred accommodation and for your loyalty as an Accor Member. We appreciate your comment in regards to the our building, however thanks to our team who remain attentive to do a some general maintenance in terms of guest facility and hotel building in indoor and outdoor. We are also glad that our valued member praised and complied our health protocol in the breakfast restaurant. This motivated feedback will surely be shared to our team members as we strive to give a superior service to guest continuously. We look forward to welcome you back anytime soon to Novotel Semarang. Warmest Regards, Dodit Hapsoro General Manager

Nice hotel

トリップアドバイザーの評価 4.0/5

pengelanaj 07/01/2021 トリップアドバイザー認証口コミ

In this Java - bali holiday trip, I stayed in six different accors hotel + 2 non accor hotel. I am please to say that Novotel Semarang is apply highest safety standard for covid procedure. Compare to my 2019 visit, I look some improvement in the hotel interior. Breakfast, room and services are remain good. Javanese traditional jamu is my favorite one.

Dear Pangelanaj, Thank you for being an Accor Loyalty Member and chose to stay at Novotel Semarang for your staycation. It is a great pleasure to learn that our health protocol has been praised by our valued member. We are also glad that our services has exceed your expectations since we always strive to provide a better quality in terms of services and facilities from time to time. We will surely share this motivated feedback to our team members as well as to the one and only our Ibu Jamu who has been sincerely serves herbs beverages to all of our guests in every single morning in the breakfast. We look forward to welcome you back soon any time to Novotel Semarang. Warmest Regards, Dodit Hapsoro General Manager

Good location but not represent Novotel brand

トリップアドバイザーの評価 2.0/5

dennyjsm Business - 03/01/2021 トリップアドバイザー認証口コミ

Stayed as Accorplus member. I found the hotel not represent as Novotel or 4 star hotel. Limited car park, there's NO business center..as business traveler can't print docs. Only 1 shower soap was provided per day, they make quest to take shower once a day. If need more shower soap, they expect guest to call for request. Anyway hotel's location is good, it's located in the central of city.

Dear Denny Jsm, Thank you for taking the time to write us the feedback of your recent stay at Novotel Semarang. We deeply regret if your experience with us was not up to your expectations despite our prime location could make your stay enjoyable. Nevertheless, we assure you that we always strive to give a superior service to all of our valued guest particularly to our loyalty members and values all soft benefits connected to the loyalty program depending on the member’s status levels and eligible bookings. It is also our concern to inform you that our business center is not available for the moment, however we can remain assist you to print documents at our reception desk. At the same time, we are truly disappointed to learn that the bathroom amenities was not provided up to your needs. The bathroom amenities are being set up based upon guest room's requirements at Novotel Hotel. Therefore should our guest need additional amenities, it is allowed to request it more based on their needs without any additional charge and we are available for 24/7. However, we will surely take a special notes to provide more bathroom amenities for your next stay. Thank you very much once again for your review and should you require more assistance from us to make your next stay more memorable, please do not hesitate to let us know prior to arrival at info@novotelsemarang.com. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

Getting Much Better

トリップアドバイザーの評価 5.0/5

simonhoedoyo Business - 18/11/2020 トリップアドバイザー認証口コミ

After several stays, their services getting much better. Accommodation quality is well maintained, clean and spacious room. Location is very suitable for exploring the city, many place of interest within short ride.

Dear Simon Hoedoyo, We would like to thank you for taking the time to write us your review about how pleasant your stay at Novotel Semarang was. We are very glad to learn that you had such an enjoyable stay with us and you made the most of our convenient central location. Your review will definitely be an inspiration to all the team members in continuing their job to deliver better services. All the team and I once again thank you for your perfect rating. It’s our hope that we could welcome you back anytime soon to Novotel Semarang. Wishing you stay safe and have a good health. Warmest Regards, Dodit Hapsoro General Manager

comfortable room and delicious food

トリップアドバイザーの評価 5.0/5

Beniis1105 Business - 09/11/2020 トリップアドバイザー認証口コミ

1. Lobby was spacious and bright 2. I still figure out why the hotel provide smoking area in Citrus Restaurant near Lobby 3. Furniture in the room were little bit old, but still in use. Sofa in my room 602 was extremely bad, it must be changed with new one. 4. Some staff in the restaurant should be more friendly to the guests. 5. I love the laundry service for executive room, it was really helpful. Thanks for the staff who called me when i forgot to put my laundry in my room 6. Citrus Restaurant was great, delicious food, friendly and helpful staff, and cozy.

Dear Beniis1105, First of all, I would like to thank you for sharing your encouraging feedback and your loyalty to our hotel. We always do our best to make our guest feel heart-warmed and welcome, and we are happy to see that our service made your stay a remarkable one. It is a sincere pleasure to see how the team has been very attentive in order to make sure your stay as comfortable as possible and effectively takes care your needs while staying with us. We have also paid attention to the furniture and Sofa that you mentioned in the room 602 and it will be a big highlight for our management to provide a better facility to our guest in the future. Thank you once again for your constructive feedback. The whole team, and I hope that we will have the opportunity to welcoming you back soon. Warmest Regards, Dodit Hapsoro General Manager

Swimmming pool

トリップアドバイザーの評価 3.0/5

patongcg Business - 09/11/2020 トリップアドバイザー認証口コミ

Swimming pool should not have smoking area. In room towel are too long time never change as colour turning dirty. Bar staff never promote to guest there is an happy hour as well as what kind of drink list.

Dear Patongcg, Thank you for sharing us your thoughts regarding your staying experience at Novotel Semarang. First of all, we do regret if our services and facilities were not up to your expectations. Our management will do a review regarding swimming pool regulation for smoking area. Furthermore, we have also taken your notes and liaise it to our concern department regarding providing room towel with a better quality and bar staff's service. Once again, we do really appreciate for your constructive feedback while hoping that we can keep welcoming you back to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Room not ready until 6.10pm !!!

トリップアドバイザーの評価 2.0/5

fritsc71 05/11/2020 トリップアドバイザー認証口コミ

arrived here late Saturday from East Java, booked 2 rooms, and told that one of the room still on the preparation process. It was 5.30pm ! The staff told us that the room will be ready soon in minutes. So we went and waited on other room. At 5.45, I checked the condition of the room which said to be ready in minutes, and found out that nobody actually cleaned and prepared the room. It's opened and we could see that the staff at the reception lying about the room already in preparation. So I had to call again the reception and complaint about the condition, and few minutes later, they arrived and start to clean the room for us. What a terrible service from Novotel. As Accor member, the welcome letter from Mr. Dodit in our room meant nothing, he promised a VIP treatment ???? Sorry Sir, even you weren't there when we said that we want to complaint to you directly. On Sunday, there was a wedding party, and suddenly the parking lot was fully occupied by wedding guest and hotel guests confused where to park the car. Please consider again if you want to stay at this hotel.

Dear Fritsc71, Thank you for being an Accor Loyalty Member and choosing Novotel Semarang as one of your preferred accommodation in Semarang. We deeply regret for the inconvenience and unfortunate experience related to the punctuality of room readiness during peak season and high occupancy at that time. This has been highlighted for our improvement to provide a better quality of services to our guest. Furthermore, we do also regret for lack of direction given to you while finding a parking spot in which this matter has been raised to our concern department and we have also taken a proper measurement to prevent the future recurrence. We do really appreciate each of our guest's voice because we are tirelessly improve the quality of our services and facilities in the midst of this Covid-19 pandemic while remain maintaining our ALLSAFE health protocol. We do really hope that you will grant us the opportunity to better serve you in the near future. Wishing you have a good health and stay safe. Our kindest regards, Dodit Hapsoro General Manager

立地は、とても良いです。モールの前でとても便利り。

お客さまの声 4.5/5

Ryoichi ビジネス - 17/09/2020 確認済みレビュー すべて

仕切り安心して食事が頂けました。 レストランの対応良し。 レストランに蚊がいるので少し気になりました。

Dear Ryoichi Yoshioka, We very much appreciate your comments regarding your stay at the Novotel Semarang. Meanwhile, we do regret for the inconvenience you encountered during your dining experience. I have shared your unfortunate experience due to mosquitos to our concern department and please rest assured that we have taken a proper measurement to prevent the future recurrence. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

立地が良いのと、スタッフがとてもフレンドリー

お客さまの声 4.0/5

Ryoichi Y. ビジネス - 18/02/2020 確認済みレビュー すべて

浴槽に入れる湯は、熱い湯が欲しい。 風呂場周り特にバスタブ周りのタイル目地に汚れが目立ちます。 おしいデス。 PS 東芝テレビ、冷蔵庫をご使用頂き有難うございます。

Dear Ryoichi Y., First of all, Thank You for being our loyal member, returnee, and having your valuable time to share your recent stay experience. We deeply regret for the inconvenience you ecnountered particularly the hot water had not been working optimizely. I have raissed this issue to our concern department for further corrective action to prevent the future recurrence. We are more than glad to know that you can recognize the brand of our television and refrigerator which is one of the standard of Novotel Brand. Once again, Thank you for your feedback and it is our hope that you will grant us the opportunity to better serve you in the not so far distant of time. Warmest Regards, Benjamin Castel General Manager

快適な滞在

お客さまの声 4.5/5

ユ. ビジネス - 05/02/2020 確認済みレビュー すべて

スタッフの方々の対応が素晴らしく、快適に滞在できました。

Dear K. Kumaki, We very much appreciate your feedback regarding your stay at the Novotel Semarang. We are glad that you were delighted to stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back in the near future.. Sincerely, Benjamin Castel General Manager

Always the best

トリップアドバイザーの評価 5.0/5

NeoSutrisno Business - 19/01/2020 トリップアドバイザー認証口コミ

I've stayed here many times. Always a pleasant and helpful staff. Beds always give a great sleep and have a variety of pillows to suit different people. This is rare nowadays. Location is prime and free from disturbing noises day or night. Wish I was wealthier to stay there more often. Thank you for continued excellence!

Dear NeoSutrisno, Thank you for your magnificent perfect score and valuable time to share your memorable staying experience at Novotel Semarang. It is truly a pleasant for us to read that our special designed pillow can deliver the greatest sleep quality ever which has been exceeding your expectations. This fully motivated and positive feedback will stay in our mind as we always put the guest satisfaction as our top priority. Look forward to welcoming back soon. With Warmest Regards, Benjamin Castel General Manager

FRIENDLY STAFF

トリップアドバイザーの評価 5.0/5

Fiqie Business - 08/01/2020 トリップアドバイザー認証口コミ

Semarang became the last city when I was on duty on the island of Java. i found friendly and good service in this hotel. as a loyalty member I feel very noticed. when checking in until checking out. the room was comfortable and i felt like home. I will visit this hotel again if I visit Semarang.

Dear Fiqie, We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Benjamin Castel General Manager

Semarang New Year

トリップアドバイザーの評価 5.0/5

6885 Family - 05/01/2020 トリップアドバイザー認証口コミ

Excellent service delivery by all departments, Food & Beverage was also excellent, breakfast improved from previous visits, check in and out efficient and fast, transport, laundry, room service all provided at time requested

Dear 6885, It is our greatest pleasure to receive such a perfect score and positive feedback regarding your staying experience with us. We are glad to acknowledge that our services delivered by our staff were up to your expectations. I am pleased to share your kind recognition of our department as our encouragement to always provide high standard service to all of our customers. We do really appreciate your feedback and it is our hope to keep welcoming you back soon at Novotel Semarang. Kind Regards, Benjamin Castel General Manager

最新の20口コミ

との提携 TripAdvisor

周辺のホテル

スマランのすべてのホテル