ノボテルセマラン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 517 件のレビュー

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Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, 50132 スマラン, インドネシア

説明

ホテルのその他の情報

  • パラゴンモールの正面に位置し、ビジネス街と観光アトラクションに近接

  • アハマドヤニ空港からわずか5km、タワン鉄道駅から2km

  • フィットネスセンター、プール、伝統的なスパ、キッズコーナー

  • 各国料理のレストラン2軒、クラブ、24時間のルームサービス

  • ミーティングルーム8室とボールルームで1,000名様まで対応。ビジネスイベントやウエディングに最適

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ホテル所在地

ノボテルセマラン

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia
50132 スマラン
インドネシア

GPS:-6.978722, 110.414528

電話番号
ファックス +62 24 3584257

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  517 件のレビュー

トリップアドバイザーの評価  4.0/5  1,064 件のレビュー

2023エクセレンス認証

Good service, and Spacious meeting Room.

トリップアドバイザーの評価 5.0/5

erullu ビジネス - トリップアドバイザー認証口コミ

We held an annual national event from the Perpusnas, we chose this hotel because it was indeed the center in the capital of Central Java province. The hotel looks like an old building. But it's perfect for holding a big event here. Because this hotel has several meeting rooms. The service is very good, all friendly staff always greet and smile. I thank Mbak Septi as a sales marketing for handling us. Our Pax is quite large 43 pax and we booked a fullboard meeting for five days. June 3-7, 2024, very suitable for meeting events. We are in the merbabu room. The breakfast is quite complete, the lunch and dinner are okay. But I don't have comb amenities in my room. I have to ask him to the receptionist. So far okay. I trust with Accor group. Excellent service and treatment. good job👍

Dear bapak Erullu, We appreciate you took the time to share your positive experience with us. We are gratefull you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Pupung Sutisna General Manager

Out-of-date hotel, unfortunate experience

トリップアドバイザーの評価 2.0/5

MarkhamJulson ビジネス - トリップアドバイザー認証口コミ

I booked a superior room. There’s nothing superior in the room which is very stained, surfaces are striped and seen best days. Bathroom is not convenient, tabs and toilet seat very bad. There’s an adjustment knob in air-conditioning but still only “on/off” in practice. The worst thing for me is the tobacco smell. This should be non-smoking room and floor but there’s a musty smell all time and also coming from elsewhere. Sad to say but this hotel may have been okay 20 years ago. Many things are not in shape. Perhaps some public areas are okay but that’s enough if your room is a very bad one. Good things are the gym and pool area.

Dear Markham Julson, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards, Pupung Sutisna General Manager

Need maintenance

トリップアドバイザーの評価 2.0/5

yummyy2014 ビジネス - トリップアドバイザー認証口コミ

Stayed overnight for business trip, the only thing I like only the size of the room. Other that really need more maintenance and improvements. The kettle couldn’t stop itself when it’s boiled. The bathtub couldn’t be used as only the shower worked. Shower gel filled with water, no gel inside. No hand towel. This morning went down for breakfast. I like fruit coffee bread for breakfast. They all were not interesting, the fruit was not fresh, the coffee was horrible (had latte from the machine). The jams OMG… tried mug beans porridge, it was very sweet, bubur ayam was the only food was OK to eat. Many food has finished and no additional from the kitchen (it was only 8)

Dear Yummyy2014, We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate your detailed review of your recent stay. However, I am disappointed to hear about the overall situation about your experience isn't good as well the standard. We will certainly looking for the further improvement. We hope you find our action timely and effective and that we aim to regain your trust accordingly and welcome you back Novotel Semarang on a future stay. Best Regards, Pupung Sutisna, General Manager

Another unhappy stay at novotel semarang

トリップアドバイザーの評価 1.0/5

travelloos ビジネス - トリップアドバイザー認証口コミ

Very disappointed, dirty room, outdated furniture, dirty windows, spooky toilet yet stain here and there, very very bad food quality, less variety and no taste, warm AC in the room, and the worst is that I found fly inside the room which is very disgusting. They should lower their star rating to 2 so people do not expect something high!

Dear Travelloos, We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate your detailed review of your recent stay. However, I am disappointed to hear about the overall situation about your experience isn't good as well the standard. We will certainly looking for the further improvement. We hope you find our action timely and effective and that we aim to regain your trust accordingly and welcome you back Novotel Semarang on a future stay. Best Regards, Gunawan Widodo General Manager

A three star hotel offering in a hotel that was likely four stars ten years ago

トリップアドバイザーの評価 2.0/5

SinbadSam トリップアドバイザー認証口コミ

This is a three star hotel masquerading as a four star. The facilities and building itself are great, unfortunately poorly trained staff, derelict facilities and tired rooms bring this property down substantially. The breakfast was moderately disgusting. although they had choices the taste was off on many of the items as they were using old oil and the offering was just quantity not quality. The rooms were tired, old, and very much furnished to a three star standard. Perhaps the worst attribute was the poorly trained staff who just did not provide anything for platinum/diamond guests. They were ill informed and generally lazy. I left quite unimpressed.

Dear Mr/Mrs. SinbadSam, Thank you for taking the time to post your comments on your recent stay here at Novotel Semarang. Your feedback is truly appreciated. Please accept my unreserved apologies for the areas where we could have done better. We all look forward to welcome you back soon. Wishing you have a good day! Best regards, Gunawan Widodo General Manager

との提携 TripAdvisor

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  • 336 件のレビュー 8.4/10 設備
  • 240 件のレビュー 7.5/10 朝食

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