Novotel Karlsruhe City 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 569 件のレビュー

Novotel Karlsruhe City - Image 1
Novotel Karlsruhe City - Image 2
Novotel Karlsruhe City - Image 3
Novotel Karlsruhe City - Image 4
Festplatz 2, 76137 KARLSRUHE, ドイツ

説明

ホテルのその他の情報

  • Optimal location in the center of the city

  • Spacious meeting area

  • Retail, Zoo, Art & Culture - All within walking distance

  • Attractive family packages and family rooms

  • Well-lit rooms

当ホテルの客室

ホテル所在地

Novotel Karlsruhe City

Festplatz 2
76137 KARLSRUHE
ドイツ

GPS:49.003601, 8.401146

電話番号
ファックス +49 721 3526100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MAJOLIKA

Enjoy the varied culinary offer of our restaurant, in summer also on the terrace. A delicious selection of dishes to satisfy both big and small cravings is available to choose from.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  569 件のレビュー

トリップアドバイザーの評価  4.3/5  1,355 件のレビュー

Hotel didn't credit nights for stay towards my Platinum Accor membership

トリップアドバイザーの評価 1.0/5

MargaretinParis Solo travel - トリップアドバイザー認証口コミ

I had separate reservations for each day of my stay in case I needed to cancel one which I did at the end of my stay. Every day I went to reception to ask them to credit my points and my nights (important for my Platinum status as 60 nights per year is required) and every day they said they would do it but they didn't. At the end of my stay they assured me that everything was in order but it wasn't and instead of being credited for 4 nights I was only credited for 2 nights. I went back and forward with them with multiple e-mails and telephone calls. They kept telling me my points had been credited and I just couldn't get it through to them that my nights hadn't. In the end after one phone call I was told that one of their employees had made a mistake and they couldn't do anything about it. The hotel should resolve the situation but they didn't. I contacted Accor myself and after multiple e-mails back and forward with them too, I finally got my 4 nights credited. What a disaster! And they also didn't tell me before my stay for the Grenke Open chess tournament that the restaurant was closed due to a lack of personnel. Karlsruhe is a student town and I'm sure many students would be interested in a part-time job. If they could think outside the box they could have offered some training to some students especially as the hotel was fully booked for the tournament and outside guests from the tournament would definitely have eaten in the hotel too as in previous years.

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We truly appreciate your loyalty as a Platinum member. We would like to clarify that all the points the hotel is able to credit were correctly applied to your account, and all relevant credit documents were shared both with you and Accor’s customer service. The status nights were handled by Accor, as hotels do not have access to manually adjust or credit them. We would also like to mention that this was not due to an error by our hotel staff — all necessary steps were taken from our side to ensure correct processing. Regarding the restaurant: You are absolutely right – Karlsruhe has many smart and capable students. However, working in a hotel kitchen requires trained and experienced staff. It's not as simple as giving students an apron and asking them to help. Especially when the hotel is fully booked, we need professional chefs and service staff to ensure quality. The good news is: our restaurant is now fully open again, with an experienced team who are happy to serve our guests. We regret that some parts of your stay didn’t meet your expectations, but we’re grateful for your honest feedback – and even more so for your continued visits. We look forward to welcoming you back under smoother and fully staffed conditions. Warm regards, Levani Chubinashvili Ass. Front Office Manager

Good hotel with parking issue

トリップアドバイザーの評価 4.0/5

Andy B トリップアドバイザー認証口コミ

Stayed at the Novotel Karlsruhe City on 9th Aug for one night. Word of warning if you are on a motorcycle like we were you are not allowed to park in the hotel garage. We were on a 2 week tour staying at other Accor hotels in Hannover, Prague, Regensburg, Munich, Cologne to name a few and never had a problem parking the motorcycle in the hotel garages. I have no issue with paying full price for parking either. So why this Accor Novotel discriminates against Motorcycles I don’t Know! But nice hotel, good location, good sized clean room, everywhere well maintained, excellent choice for breakfast and all staff very friendly.

Dear Guest, Thank you very much for your great review of our hotel! It was a pleasure to welcome you to Novotel. Thank you for taking the time to share your feedback with us. We were happy to hear, that most of your stay was a comfortable one. Please accept our sincere apologies for the slight inconvenience faced during your stay in regards of the garage: this is a public underground parking garage and does not belong to the hotel. But we will contact the operator to see if an exception could be made for motorcyclists in the future. We hope to have the pleasure of welcoming your back soon, with best regards, Ria Knorr Rooms Division Manager

An Outstanding Stay at Novotel Karlsruhe

トリップアドバイザーの評価 4.0/5

Daniel C ファミリー - トリップアドバイザー認証口コミ

The Novotel Karlsruhe impressed us in every way. The location was ideal, making it convenient for our needs. Breakfast was outstanding, with a fantastic selection of food and drinks, and the omelet station was a delightful bonus. The hotel itself was exceptionally well maintained, spotless, and in excellent condition. Our rooms were spacious and provided a comfortable environment for our stay. Above all, the staff were superb—friendly, attentive, and truly made us feel welcome.

Dear Daniel, thank you so much for taking the time to share your great feedback with us. We were delighted to hear that your recent stay was an enjoyable one. We appreciate your comments regarding the hotel, service and staff. We hope to have the pleasure of welcoming you back to the Novotel Karlsruhe City soon. With best regards,

Novotel Karlsruhe City policies for use of Spa are not customer friendly

トリップアドバイザーの評価 3.0/5

k_rei2017 トリップアドバイザー認証口コミ

Would have given it 5 stars as rooms are good and breakfast buffet is excellent and even has free minibar, but the dogmatic policies and lies with regards to use of the spa is making that underserved as a place to relax. I was feeling too ill to go into the office as planned so wanted to use the sauna to get rid of my cold. It was 12.00 and it was luke warm. In the reception I was told the system turned on automatically at 16.00 and therefore nothing he could do. I asked for the manager and was made to wait for an hour while he was in meetings. I phone med and explained yes it was automatic and it would also require approval from corporate HQ to change that policy. The policy was defended with the cost of electricity a.o. I offered to pay the €1 cost of the electricity required to heat if for an hour (costs are €0.07/kwh today), but this was rejected. I told the manager I would write this review in order for HQ to take notice. At 16.20 I cam back to enjoy the Sauna which by then should have been automatically started by twenty minutes before. It was still not on. I phone reception who said they would send someone to start it, they arrived after 15 minutes and unlocked a door to turn it on manually so clearly the story about it being automatic and therefore difficult to turn on at specific times was a blatant lie! At 16.40 I was told a technician had been called as the staff apparently had not managed to manually turn it on. During the day I also tried to work from my room - I paid extra for premium wifi, but it was as unreliable as the free wifi so had to move to the reception to get...reception. I was given a voucher for a different network to try, but 2 hours later they had still not managed to make their other network available for my laptop. They may claim to be 4 star, but the policies of the hotel are 1 star!

Very good hotel

トリップアドバイザーの評価 4.0/5

martinpY5963UW トリップアドバイザー認証口コミ

This Novotel has a great location in central Karlsruhe with easy access to public transport. The facilities were very modern and in good shape. Although, as I would guess, this is primarily a business hotel, it was great for our family. We were given two adjoining rooms with a connecting door, which was just great.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 424 件のレビュー 8.6/10 客室
  • 343 件のレビュー 9.3/10 サービス
  • 16 件のレビュー 6.8/10 インターネット
  • 253 件のレビュー 9/10 朝食
  • 143 件のレビュー 8.7/10 清潔さ
  • 127 件のレビュー 9.7/10 雰囲気

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