Novotel Hildesheim 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 722 件のレビュー

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Novotel Hildesheim - Image 1
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Bahnhofsallee 38, 31134 HILDESHEIM, Germany

説明

ホテルのその他の情報

  • An ALLSAFE-certified hotel

  • Located in the heart of the city, 5 minutes to the historic center

  • 120 comfortable rooms and 8 meeting facilities

  • 24/7 self-service in our lobby: Kukime Shop with cool drinks and snacks

  • Free WIFI

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ホテル所在地

Novotel Hildesheim

Bahnhofsallee 38
31134 HILDESHEIM
Germany

GPS:52.155709, 9.95596

電話番号
ファックス +49 5121 1717700

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT SUELTINO

In our restaurant Sueltino you can enjoy our rich breakfast buffet in the morning. For lunch and dinner, the restaurant is open exclusively to work meeting groups and companies by prior notice.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  722 件のレビュー

トリップアドバイザーの評価  4.0/5  480 件のレビュー

Value for money

トリップアドバイザーの評価 4.0/5

845claryg ファミリー - トリップアドバイザー認証口コミ

Nice hotel with spacious and clean rooms located in a large green area near the historical city Center. Comfortable beds. We really appreciated the shampoo and body wash from Rituals. Parking area beside the hotel Polite and helpful staff. Did not try the breakfast since it was an extra cost.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Courteaux General Manager

Nice stay

トリップアドバイザーの評価 5.0/5

svenMarch74 トリップアドバイザー認証口コミ

Friendly and customer focused service team. Check in/out fast. Spacious rooms in good conditions..... houskeeping is doing a great job! WiFi fast and stable enough for HD streaming :-) Car parking directly at the hotel. Central location and just five minutes to the Autobahn. I'll definitely come back!

Dear Sven, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick General Manager

Beautiful hotel

トリップアドバイザーの評価 5.0/5

wimtraveler2021 ビジネス - トリップアドバイザー認証口コミ

Beautiful hotel at walking distance from the scenic city centre. Very nice bar and good food if you want to stay in the hotel. Nice people and clean rooms. For me the matras was to hard. I don't need 200 letters to express my review.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hildesheim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Courteaux General Manager

A good value for money

トリップアドバイザーの評価 5.0/5

Gerris-Lacustris Couples - トリップアドバイザー認証口コミ

The room was a decent size and clean. The beds super comfortable. The staff very friendly and attentive. We paid €209 for two nights and two adults, Saturday to Monday. Not too shabby if you ask me. The hotel car park was €8 per night. As it is in the middle of the town it did not belong to the hotel, at least not alone. Town folk could park there, too. So that’s not too bad. We have stayed there several times over the past 30 years and were never disappointed.

Dear Gerris-Lacustris, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you many more times.. Sincerely, Josefine Wieczorek, Sales

Very Nice.. but just from the outside

トリップアドバイザーの評価 2.0/5

SidA2710 Couples - トリップアドバイザー認証口コミ

Sadly having a negative review about an Accor hotel after a very long time.. So here goes - first look at the hotel, completely impressed. Great structure, beautiful green surroundings, just amazing - check in: Saturday 7th August. The lady at the counter seemed genuinely upset that we had decided to disturb her by checking in. Having a bad day perhaps ? Sorry but you chose to work in the service industry. - At 14:15 i was told that I have to pay more since check in time is 15:00. Unfortunately I had to throw out the 'I am a Gold member' card. Does it need to come to this ? Shouldnt the system be checked first before asking a client to pay ? While I know this is Germany / Europe etc. and service is not considered important, I would make it clear I was not expecting a red carpet or trumpets. A simple smile and welcome to the hotel would have been enough. -No welcome drink voucher offered. I did not even bother asking for one. In the rest of the world the Gold card (or membership) is acknowledged with a thank you or a welcome back etc. Again not life changing at all. But isnt that the reason one stays in a chain hotel instead of family BnB's or Airbnb etc. so that one can expect uniformity irrespective of the location? Something for Accor to ponder about. Room - There is no AC. Just FYI. No complains because I had just assumed there will be one and not checked in advance - Booked a double bed which ended up being with 2 seperate single matresses. So if you are there with your partner and hoping to even hug in bed, one of you will slip in between the matresses. Bizarre ! Location - great with respect to the train station and all other sigh seeing venues - negative because it is close to a (what seems major) intersections and open windows and emergency vehicles can make life tough. Lastly.. There was no espresso machine in the room and if I remember correctly no bathrobe either. While the corona excuse might be valid, I believe anyone willingly chosing to stay in a hotel will not suddenly get worried because of an espresso machine in the room. Please do not advertise it anymore or state it clearly that is to save money. The biggest positive - Free parking Quote EXECUTIVE - 1DB BED 2 Adults , 0 Child Even more space for added comfort. Our Executive Rooms offer plenty of space along with various extras, such as a free minibar, free premium WIFI, free room service, Nespresso machine in the room, bathrobe and free parking. Unquote

Dear SidA2710, thank you for taking the time to write us about your experience about your stay in our hotel. I am very sorry that you had an extremely bad experience with us, for which we sincerely apologize. Our employee was made aware of his misconduct and trained again in the most important points. I want to apologize,too, that you did not receive your benefits for your loyalty membership and that you did not feel special. We appreciate your helpful and constructive criticism, through which we can improve our service even better in the future. I know that this will not make up for your experience, but I hope that our little redress on your loyalty card will express you our deepest regret and that you would give us a chance to regain your trust. Sincerely Laura Tilly, Front Office Manager

との提携 TripAdvisor

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周辺の他の施設

Hildesheimのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。