호텔 머큐어 빈 베스트반호프 4성

고객 평점 (ALL 평가) 4.1/5 1,266 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
호텔 머큐어 빈 베스트반호프 - Image 1
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호텔 머큐어 빈 베스트반호프 - Image 4
Felberstrasse 4, 1150 빈, 오스트리아

호텔설명

호텔 추가 정보

  • 비엔나의 중심 위치 및 이상적인 대중 교통 연결

  • 풍성하고 다양한 조식 뷔페

  • 모던한 세계 각국의 요리를 선보이는 웨스트사이드 레스토랑

  • 맞춤형 이벤트 계획이 가능한 6개의 회의실

  • 52대의 주차 공간을 갖춘 구내 주차장

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호텔 위치

호텔 머큐어 빈 베스트반호프

Felberstrasse 4
1150 빈
오스트리아

GPS:48.198155, 16.337507

전화
팩스 +43 1 98111930

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

WESTSIDE

웨스트사이드에서는 도시 생활과 현대적인 인더스트리얼 스타일이 조화를 이룹니다. 오스트리아 전통 요리와 세계 각국의 고전 요리가 완벽하게 어우러져 모든 입맛에 맞는 식사 경험을 보장합니다.

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고객 리뷰

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자세히 보기

ALL 평가  4.1/5  1,266 리뷰

TripAdvisor 평가  3.7/5  1,484 리뷰

Customer service needs improvement

트립어드바이저 평점 1.0/5

Francesca A TripAdvisor 인증 리뷰

Poor personal hygiene on the part of a receptionist who greets customers with greasy hair, dirty fingernails and dirty teeth. It is deplorable to find this kind of situation in a 4-star hotel. The manager should be uncompromising about the appearance of his employees and should not forget to ask them to smile at customers and be friendly.

Dear Francesca A, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the colleague did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Hotel mecure bad visit

트립어드바이저 평점 2.0/5

Janet W TripAdvisor 인증 리뷰

The hotel was rated 4* and it most definitely not. I would rate our room 2* at best . Only one spare socket to use for charging phones. The outside the main entrance was covered in cigarette ends only clean on our last evening due to the restaurant having a private party with a disco on the last night of our stay. Our room was right above it was like having a disco in the room I could her the guest sing until after 2am. Spoke to the receptionist and was informed it has nothing to do with the hotel. I would not visit this hotel again

Dear Janet W., Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with tus did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Sick because of breakfast

트립어드바이저 평점 1.0/5

c_cilec349 TripAdvisor 인증 리뷰

This comment is posted under a pseudonym, but the hotel will be able to identify us based on its content. My daughter and I stayed there from 4 to 7 December. We fell ill on the 5th, just after breakfast, for several hours while we were digesting, and were only able to go out in the evening. We were sure that there had been a problem with the eggs. My daughter, who works in events and hotels, decided to tell the manager, but what we feared happened: he didn't believe us and claimed that we were sick before and that we had caught a virus the day before at the Paris airport, where we boarded immediately. This is completely untrue; we were in great shape at breakfast and it all started with the eggs. Despite the letter sent to the general manager, we received no compensation. My daughter, who has two groups booked with Accor for Vienna in autumn 2026, will not be sending them there. They kept saying they were sorry, but they didn't believe us. We have better things to do than haggle over £50 for breakfast, and for them it was just a gesture of goodwill that we would have appreciated because we lost one of our three days in Vienna because of them. It's deplorable.

As on all other platforms where you have published your unjustified accusation under a pseudonym (why?), we would like to point out that no other guest who enjoyed our breakfast, including eggs, had any complaints. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

고객 평점 0.5/5

Yongjoon C. 가족 - 전체(All) 통지 확인

모처럼 대가족 (9명)이 여행을 왔고, 방4개에 나눠서 숙박을 했다. 한 사람이 예약했으나, 방 결재는 나눠서 해야 한다기에 그러려나보다 하고 결재했으나, 나중에 결재된 금액은 앱에서 예약된 금액보다 100유로나 많았다. 이에 추가금을 돌려받고자 2박하는 동안 매일 리셉션을 찾았으나, 저녁에 근무하는 직원(dwis?)은 본인은 권한이 없다며, 아침에 오라고 했다. 아침에 근무하는 직원(wazhma)은 해당 오류를 확인하기 위해 시간이 걸린다며 다음날 오라고 했고, 다음날 찾아가니 해당 직원은 시스템에 문제가 있어 더 걸린다며..결국 숙박하는 동안 돌려주지 않고..그 당일 오전 12시 내에 연락을 주겠다고 명함에 이름까지 적어줬지만(wazhma) 했지만 연락은 오지 않았다... 에어비엔비에 묵을까. 비싼 돈임에도 여기에 묵을까 고민하다..그래도 나이 많으신 부모님에게 좀 더 나은 대접을 위해 호텔에 묵기로 결정했지만. 지난 과거 노보텔에서 가졌던 좋은 경험은 다 사라졌다. 여행 기간내 묵었던 에어비엔비의 서비스가 되려 돋보이는 건 뭘까...

Dear Yongjoon C., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Old hotel with some issues, but budget friendly.

트립어드바이저 평점 3.0/5

willdejager TripAdvisor 인증 리뷰

The hotel is situated in an old building close to Vienna Westbahnhof. Check-in was fast and efficient with a friendly member of staff. Due to my Accor All Status, I was upgraded to room 701 with extra space, a couch and a working desk. The bed is very comfortable and safe and minibar (with free drinks) are provided. The Wi-Fi is usable, but you need to log in every day again. A Nepresso machine is provided in the upgrade. The bathroom is old and has seen better days. Irritating is the fluctuating water temperature when taking a shower. It goes from hot to cold and you have to keep adjusting the tap. And because this is an old building with little insulation, the outside noise of a busy road enters the room, so if you are a light sleeper, bring ear plugs. Basically, this is a Mercure of the lower category, closer to the Ibis then to the Novotel brand of Accor. But it is also a lot cheaper than the other Mercure hotels in Vienna. If you only need a room to sleep and shower in, this hotel is an option. If you want the usual luxury of Mercure, pay a little more for an alternative hotel.

Dear wildejager, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,876 리뷰 9.5/10 위치
  • 1,933 리뷰 5.2/10 객실
  • 1,464 리뷰 7.8/10 서비스
  • 43 리뷰 8.6/10 인터넷 가격
  • 912 리뷰 4.4/10 안락함
  • 732 리뷰 7.7/10 청결도
  • 590 리뷰 3.2/10 분위기
  • 516 리뷰 7.4/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.