호텔 머큐어 빈 베스트반호프 4성

고객 평점 (ALL 평가) 4.1/5 1,271 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
호텔 머큐어 빈 베스트반호프 - Image 1
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호텔 머큐어 빈 베스트반호프 - Image 4
Felberstrasse 4, 1150 빈, 오스트리아

호텔설명

호텔 추가 정보

  • 비엔나의 중심 위치 및 이상적인 대중 교통 연결

  • 풍성하고 다양한 조식 뷔페

  • 모던한 세계 각국의 요리를 선보이는 웨스트사이드 레스토랑

  • 맞춤형 이벤트 계획이 가능한 6개의 회의실

  • 52대의 주차 공간을 갖춘 구내 주차장

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호텔 위치

호텔 머큐어 빈 베스트반호프

Felberstrasse 4
1150 빈
오스트리아

GPS:48.198155, 16.337507

전화
팩스 +43 1 98111930

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

WESTSIDE

웨스트사이드에서는 도시 생활과 현대적인 인더스트리얼 스타일이 조화를 이룹니다. 오스트리아 전통 요리와 세계 각국의 고전 요리가 완벽하게 어우러져 모든 입맛에 맞는 식사 경험을 보장합니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  1,271 리뷰

TripAdvisor 평가  3.7/5  1,486 리뷰

Disappointing experience!

트립어드바이저 평점 1.0/5

Abdellatif S TripAdvisor 인증 리뷰

This hotel completely failed us. We booked two connecting rooms and arrived to find they simply ignored our request and forced us into two separate rooms. The staff showed zero willingness to help and didn’t care at all about the inconvenience they caused. Totally unprofessional and not worth your money.

Dear Abdellatif S, We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, The team of the Mercure Hotel Wien Westbahnhof

An okay hotel

트립어드바이저 평점 4.0/5

Aisa_1228 TripAdvisor 인증 리뷰

The hotel is one of the cheap finds I can find with a good location. It is adjacent to the westbanhoff. It is close to the shopping street and many restaurants. I like the kication as ut is a short ride to the palace and a short ride to the old town. It is cheap as the fridge is not included. It is okay because we are getting ice from the bar downstairs. The soundproofing is quite nice although it is near the main road and train station. The beds are okay as well and was able to sleep properly.

Dear Aisa_1228, Thank you very much for your visit. We are very pleased that you rated us highly and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer service needs improvement

트립어드바이저 평점 1.0/5

Francesca A TripAdvisor 인증 리뷰

Poor personal hygiene on the part of a receptionist who greets customers with greasy hair, dirty fingernails and dirty teeth. It is deplorable to find this kind of situation in a 4-star hotel. The manager should be uncompromising about the appearance of his employees and should not forget to ask them to smile at customers and be friendly.

Dear Francesca A, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the colleague did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Hotel mecure bad visit

트립어드바이저 평점 2.0/5

Janet W TripAdvisor 인증 리뷰

The hotel was rated 4* and it most definitely not. I would rate our room 2* at best . Only one spare socket to use for charging phones. The outside the main entrance was covered in cigarette ends only clean on our last evening due to the restaurant having a private party with a disco on the last night of our stay. Our room was right above it was like having a disco in the room I could her the guest sing until after 2am. Spoke to the receptionist and was informed it has nothing to do with the hotel. I would not visit this hotel again

Dear Janet W., Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with tus did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Sick because of breakfast

트립어드바이저 평점 1.0/5

c_cilec349 TripAdvisor 인증 리뷰

This comment is posted under a pseudonym, but the hotel will be able to identify us based on its content. My daughter and I stayed there from 4 to 7 December. We fell ill on the 5th, just after breakfast, for several hours while we were digesting, and were only able to go out in the evening. We were sure that there had been a problem with the eggs. My daughter, who works in events and hotels, decided to tell the manager, but what we feared happened: he didn't believe us and claimed that we were sick before and that we had caught a virus the day before at the Paris airport, where we boarded immediately. This is completely untrue; we were in great shape at breakfast and it all started with the eggs. Despite the letter sent to the general manager, we received no compensation. My daughter, who has two groups booked with Accor for Vienna in autumn 2026, will not be sending them there. They kept saying they were sorry, but they didn't believe us. We have better things to do than haggle over £50 for breakfast, and for them it was just a gesture of goodwill that we would have appreciated because we lost one of our three days in Vienna because of them. It's deplorable.

As on all other platforms where you have published your unjustified accusation under a pseudonym (why?), we would like to point out that no other guest who enjoyed our breakfast, including eggs, had any complaints. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

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그 외 웹 사용자 평가 등급

  • 1,876 리뷰 9.5/10 위치
  • 1,933 리뷰 5.2/10 객실
  • 1,464 리뷰 7.8/10 서비스
  • 43 리뷰 8.6/10 인터넷 가격
  • 912 리뷰 4.4/10 안락함
  • 732 리뷰 7.7/10 청결도
  • 590 리뷰 3.2/10 분위기
  • 516 리뷰 7.4/10 조식

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빈 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.