호텔 머큐어 빈 베스트반호프 4성

고객 평점 (ALL 평가) 4.2/5 1,216 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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Felberstrasse 4, 1150 빈, 오스트리아

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호텔 위치

호텔 머큐어 빈 베스트반호프

Felberstrasse 4
1150 빈
오스트리아

GPS:48.198155, 16.337507

전화
팩스 +43 1 98111930

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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웨스트사이드에서는 도시 생활과 현대적인 인더스트리얼 스타일이 조화를 이룹니다. 오스트리아 전통 요리와 세계 각국의 고전 요리가 완벽하게 어우러져 모든 입맛에 맞는 식사 경험을 보장합니다.

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자세히 보기

ALL 평가  4.2/5  1,216 리뷰

TripAdvisor 평가  3.7/5  1,480 리뷰

고객 평점 0.5/5

Yongjoon C. 가족 - 전체(All) 통지 확인

모처럼 대가족 (9명)이 여행을 왔고, 방4개에 나눠서 숙박을 했다. 한 사람이 예약했으나, 방 결재는 나눠서 해야 한다기에 그러려나보다 하고 결재했으나, 나중에 결재된 금액은 앱에서 예약된 금액보다 100유로나 많았다. 이에 추가금을 돌려받고자 2박하는 동안 매일 리셉션을 찾았으나, 저녁에 근무하는 직원(dwis?)은 본인은 권한이 없다며, 아침에 오라고 했다. 아침에 근무하는 직원(wazhma)은 해당 오류를 확인하기 위해 시간이 걸린다며 다음날 오라고 했고, 다음날 찾아가니 해당 직원은 시스템에 문제가 있어 더 걸린다며..결국 숙박하는 동안 돌려주지 않고..그 당일 오전 12시 내에 연락을 주겠다고 명함에 이름까지 적어줬지만(wazhma) 했지만 연락은 오지 않았다... 에어비엔비에 묵을까. 비싼 돈임에도 여기에 묵을까 고민하다..그래도 나이 많으신 부모님에게 좀 더 나은 대접을 위해 호텔에 묵기로 결정했지만. 지난 과거 노보텔에서 가졌던 좋은 경험은 다 사라졌다. 여행 기간내 묵었던 에어비엔비의 서비스가 되려 돋보이는 건 뭘까...

Dear Yongjoon C., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Old hotel with some issues, but budget friendly.

트립어드바이저 평점 3.0/5

willdejager TripAdvisor 인증 리뷰

The hotel is situated in an old building close to Vienna Westbahnhof. Check-in was fast and efficient with a friendly member of staff. Due to my Accor All Status, I was upgraded to room 701 with extra space, a couch and a working desk. The bed is very comfortable and safe and minibar (with free drinks) are provided. The Wi-Fi is usable, but you need to log in every day again. A Nepresso machine is provided in the upgrade. The bathroom is old and has seen better days. Irritating is the fluctuating water temperature when taking a shower. It goes from hot to cold and you have to keep adjusting the tap. And because this is an old building with little insulation, the outside noise of a busy road enters the room, so if you are a light sleeper, bring ear plugs. Basically, this is a Mercure of the lower category, closer to the Ibis then to the Novotel brand of Accor. But it is also a lot cheaper than the other Mercure hotels in Vienna. If you only need a room to sleep and shower in, this hotel is an option. If you want the usual luxury of Mercure, pay a little more for an alternative hotel.

Dear wildejager, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

AVOID STAYING HERE, Its not 4 stars!

트립어드바이저 평점 1.0/5

FunJustJustin TripAdvisor 인증 리뷰

We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. This should be 2 stars! I have stayed at many Mercures in the past and have had lovely stays. When booking this we had to pay extra to have A/C, fridge (needed to put medication in) and a safe. These are called Superior rooms. In Vienna, in summer, you need AC. These rooms are NOT superior and very small and the furniture is dated. When booking, I asked twice to have a walk-in shower due to my disability and was told they would help (once through Expedia and once through a direct email to the hotel). I also explained at reception when we arrived they just did not care, and they refused. The shower was not safe and became very slippy. I was unable to use it after the first time. My request to have a walk in the shower due to a disability was ignored. The AC would stop during the night and the room would become very hot. The bed itself was a double. The mattress was very firm & hard and uncomfortable to sleep on. The curtains did not close properly, and they did not block out the light. The walls had a terrible paint job and the carpet had holes in. I asked for a quiet floor, but the room was next to the lift and was very noisy at nighttime. The door had a spy hole with no cover, so light came through at night. They advertise a mini-bar on the booking and website, but there is none. Not ever bottled water in the rooms. Most 4-star hotels leave water on arrival in the rooms or offer it. The only good thing is the location of the hotel, near the tram, bus and underground stations and nearby shops. Avoid booking here if staying in Vienna. This is NOT a 4-star hotel and the rooms they sell has Superior are NOT. This hotel is also NOT disabled-friendly and will ignore all special requests.

Dear FunJustJustin, Thank you for yourdetailed feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Utterly inflexible. Poor customer experience.

트립어드바이저 평점 1.0/5

Alex S TripAdvisor 인증 리뷰

Utterly inflexible with non-refundable rate. Buyer beware. I booked the hotel based on our original flights, and then my airline cancelled our flight out of Vienna. We were rebooked on a different flight a couple of days later. I approached the hotel not for a refund but a simple change of dates which they coldly refused to do even though the exact same room/price. They also refused to refund even partially. Whilst I understand I agreed to the terms and conditions and am not questioning their right to refuse, I find it abhorrent that they would be so inflexible. It is the epitome of poor customer service, and has not only cost them a customer, but will cost them many more customers due to my (and others') poor reviews. You can keep my money but I will never consider your hotel again.

Dear alexS3184BX, As you wrote yourself, you deliberately booked a non-cancellable and therefore cheaper rate. We ask for your understanding that - also out of fairness to guests who have booked a cancelable rate - we cannot make an exception. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Great location, clean, comfortable beds

트립어드바이저 평점 4.0/5

ragadae TripAdvisor 인증 리뷰

Really great location next to the train station and stop for airport bus. Easy to commute to many of the sites. Room was clean and beds very comfortable. Air conditioned with good sized bathroom. Next to many local shops. Only issues: fridge didn't work, TV in slightly awkward position

Dear ragadae, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,780 리뷰 9.5/10 위치
  • 1,859 리뷰 5.2/10 객실
  • 1,388 리뷰 7.9/10 서비스
  • 40 리뷰 8.4/10 인터넷 가격
  • 872 리뷰 4.5/10 안락함
  • 695 리뷰 7.7/10 청결도
  • 552 리뷰 3.3/10 분위기
  • 509 리뷰 7.5/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.