Sofitel Agadir Thalassa sea & spa 5성

고객 평점 (ALL 평가) 4.5/5 403 리뷰

Sofitel Agadir Thalassa sea & spa - Image 1
Sofitel Agadir Thalassa sea & spa - Image 2
Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4

호텔설명

호텔 추가 정보

  • Overlooking the ocean with private beach

  • Thalassotherapy institute: long and short treatments, including slimming

  • Also available: Iyashi Dome, Watermass, Thalassa Sea & Skin products

  • Car park and free WiFi

  • Daily well-being program: yoga, cross-training and fitness boxing

숙박

호텔 위치

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  403 리뷰

TripAdvisor 평가  4.5/5  3,670 리뷰

Couple’s holiday

트립어드바이저 평점 5.0/5

Seamus O TripAdvisor 인증 리뷰

Found was very helpful planning and helping us book everything everything was looked after he looked after everything😍😍😍😍😍😍😍😍🧢😍😍✅✅✅✅🔥🔥🔥🔥🔥👌👌👌🦯👌👌👌👌👌👌👌🦯🔥👌👌🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥✅✅✅✅✅ ✅

Dear Guest, Thank you so much for taking the time to rate our hotel. Your feedback is highly valued. Best regards, Guest Relation Team

Needs stronger management

트립어드바이저 평점 4.0/5

TrophyCollector TripAdvisor 인증 리뷰

My 3rd time at the hotel in 17 years. Beautiful beach and pool and restaurant areas. My room in the new wing was not completely built ready yet, for example the hairdryer was missing (always an inconvenient moment to find this out). Receptionists were playing the long game. One had to insist to get a ready room before or even after 15h00 check in. There is lots of dirt in the hidden corners and surroundings.

Disappointing Stay at Sofitel Agadir Thalassa Sea & Spa

트립어드바이저 평점 2.0/5

russdunkin TripAdvisor 인증 리뷰

I have always held the Sofitel brand in high regard, which is why my girlfriend and I chose to book our stay at Sofitel Agadir Thalassa Sea & Spa. Unfortunately, our recent experience fell significantly short of our expectations due to a series of service and accommodation issues. Upon arrival, we were met with a non-functional air conditioning unit in our room. Despite multiple reports and the intervention of technicians who set it to 16 degrees, the room temperature remained uncomfortably high. This issue persisted until we were moved to another room after seven nights, where the air conditioning also failed to cool the room effectively. On our second day, we faced the inconvenience of having no hot water, forcing us to take cold showers. This was not the start we had hoped for. We encountered further issues with basic amenities. On our first evening, there was no ironing board or hair dryer in the room. Although room service brought an ironing board fairly quickly, the hair dryer took over an hour to arrive (when we were ready to go out for the evening and waiting). When we changed rooms, we had to order them again and it happened for a second time. Additionally, the coffee supplies were not replenished regularly, and on one occasion, the cream provided was off – far below the standards expected from a Sofitel hotel. A particularly distressing issue was the nightly mosquito bites we suffered, exacerbated by the need to sleep on top of the duvets due to the high room temperature. One severe reaction caused my girlfriend's eye to swell shut, significantly impacting her comfort and well-being. We had booked and paid for a room with a "Full Ocean View," but were initially given a "Side View of Ocean" room (see the photo). After seven nights and multiple complaints, we were eventually moved to the correct room type, which we should have received from the start. Lastly, our relaxation was disrupted by ongoing refurbishment within the hotel. The constant noise of angle grinders and hammering severely detracted from the tranquil atmosphere we expected. These issues combined to detract significantly from the relaxing and comfortable stay we had anticipated. The culmination of ineffective air conditioning, mosquito bites, lack of hot water, missing amenities, and insufficient room supplies caused daily inconveniences and discomfort. Moreover, being given a room with a side view of the ocean instead of the full ocean view we had paid for made us feel shortchanged. Given these experiences, I would like to share that I have already lodged a complaint with Expedia. Despite their efforts to reach out to Sofitel Agadir Thalassa on my behalf, they reported that the management team was unresponsive. This lack of communication has been disappointing and has further tarnished my impression of the Sofitel brand. Therefore, I am writing this review to seek a resolution and to ensure future guests do not encounter similar issues.

Amazing!

트립어드바이저 평점 5.0/5

Jennifer P TripAdvisor 인증 리뷰

I have the most amazing experience at the Sofitel , From the greeting when I was welcomed to the care by Mohamed for breakfast and the amazing service from Ismail at dinner in the beach front restaurant my experience was over the top! The poolside service was incredible and Bakta (sp) who took care of my room I couldn’t have asked for a better experience! Thank you to the entire team for making my stay and first experience with Morocco a beautiful one!

Dear Jennifer, Thank you so much for sharing your wonderful experience at the Sofite Thalassa Sea&Spa . We are thrilled to hear that you enjoyed every aspect of your stay, from the warm welcome to the exceptional service provided by Mohamed at breakfast and Ismail at dinner. We're also pleased that the poolside service and room care by Bakta exceeded your expectations. Your kind words mean a lot to our entire team. We look forward to welcoming you back and making your next stay just as memorable. Best regards, Guest Relations Team

Paradise in Agadir

트립어드바이저 평점 5.0/5

sinead m TripAdvisor 인증 리뷰

We loved this hotel. The interior design is curated to a very high standard. All of the beach and pool furniture is super comfortable and stunning. The restaurant and beach bar have a great selection of drinks and food. We felt so welcomed by the staff, especially Husain, Ahmed, and Rabab. They went above and beyond to ensure we were comfortable throughout our stay. We will definitely be back.

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you loved our hotel and appreciated the high standard of our interior design. It's great to know that you found the beach and pool furniture comfortable and stunning, and enjoyed the selection of drinks and food at our restaurant and beach bar. Your kind words about our staff, especially Husain, Ahmed, and Rabab, mean a lot to us. We are thrilled they made your stay so enjoyable. We look forward to welcoming you back soon! Best regards, Guest Relations Team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 268 리뷰 9.3/10 위치
  • 427 리뷰 6.7/10 객실
  • 854 리뷰 8.3/10 서비스
  • 172 리뷰 8.8/10 수영장
  • 168 리뷰 6.3/10 청결도
  • 144 리뷰 9.6/10 해변
  • 124 리뷰 8.6/10 조식
  • 95 리뷰 2.7/10 가격 대비 가치

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