ibis budget 格拉茨城市酒店 2 星

客户意见评级 (ALL 评级) 3.9/5 448 评论

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Neubaugasse 11, 8020 格拉茨, 奥地利

描述

酒店其他优惠

  • 举步可达市中心和老城

  • 86 间客房 - 最多可容纳 2 位成人和 1 位 12 岁以下儿童

  • 免费无线网络

  • 无限供应自助早餐

  • 方便乘坐公共交通

我们的客房

酒店位置

ibis budget 格拉茨城市酒店

Neubaugasse 11
8020 格拉茨
奥地利

GPS:47.07614, 15.43097

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店

2 早餐

冷食自助餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  448 评论

TripAdvisor 评级  3.0/5  538 评论

Good hotel but need improvement

Tripadvisor 评级 2.0/5

myMini Solo travel - 经 TripAdvisor 认证的评论

Hi. I’m loved the Ibis hotel range. But this Graz Budget need to be improve. The floor quite dirty. Heater not functioning well. The bed and pillow quite good. The floor security need to be improved. A lot of people can enter the building at night.

Dear myMini, Thank you very much for your rating and your comment. We're sorry you had a disappointing experience with us. We are currently in the process of an update for all the rooms and hallways. We are looking into the issue of security! Best regards, Joanne

Very bad experience

Tripadvisor 评级 1.0/5

Szimi T 经 TripAdvisor 认证的评论

Very poor hotel. Reception closed at 19:00. No access to anybody. Very cold room, no heating. We were freezing. Not enough blanket. Never again! Against other ibis hotels the worst one of all. Not recommend

Dear Szimi, Thank you for your review. We're sorry you had trouble with reception and heating. It is staffed until 10pm, however it may be that you arrived during our receptionist's break time or that they were busy with a task that took them away from reception. For these eventualities there is a call button located conveniently near the entrance. You may also request an additional blanket at reception. We hope you had a nice stay regardless. Best regards, Hannah

Very rude receptionist

Tripadvisor 评级 1.0/5

betimbr 家庭住宿 - 经 TripAdvisor 认证的评论

I was passing nearby the city and needed something budget just to go through the night. I went to this hotel and at the reception a woman just didn't want to accept us. *We don't have rooms* even though there were rooms if you looked online.

Dear Betimbr Many thanks for your comments. I am very sorry for your unpleasant experience. best regards Julie

DIRTY

Tripadvisor 评级 1.0/5

Johann B 家庭住宿 - 经 TripAdvisor 认证的评论

The hotel was dirty in every floor, since the entrance. All the corridors were dirty and most impressive, our room was with at least one month of dust. We had to clean our beds frame before even try to sleep. The front desk is run by a teenager who could not handle all requests. Also, the front desk was closed in many occasions, so you do not have anyone to complain to. A total lack of MANAGEMENT!!

Dear Johann B, thank you for reviewing your stay! We are so sorry that your room was not clean and we made several serious mistakes during the cleaning. We do apologize for all inconveniences that caused you! For your comfort in the future - between 11:00 and 17:00 and 22:00 and 06:30 next morning, when reception is not open, there are 2 emergency buttons directly at the entrance. This will connect you 24/7 with a colleague who can arrange a quick room change - or at least note your complain for me to take care about it next morning. We kindly inform you that all our colleagues are grown up and trained to handle all requests we think are expectable at a 2 star budget hotel. However sometimes all of us are surprised by a question we were not prepared to - and/or do not have the resources to handle it in acceptable speed in that moment. We are very sorry if one of these occasionally situations happened to you. Sincerely yours Joanne Manager

a nightmare

Tripadvisor 评级 1.0/5

sven775 Solo travel - 经 TripAdvisor 认证的评论

staff was unfriendly and rude, the floors are dirty and filthy, the worst mattress I ever slept on, NEVER AGAIN. Usually even ibis BUDGET hotels have a certain standard, this one clearly hasn't. Noisy neighbourhood, located next to a dormitory.

Good Morning, Thank you for rating your stay! Of course we apologize for the impression you got from our colleague. We are very sorry that you did not have a nice stay with us. Kind regards Jo Höcher

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其他网络用户评价我们的酒店

  • 950 评论 9.3/10 位置
  • 1,052 评论 4.7/10 房间
  • 574 评论 8/10 服务
  • 44 评论 6.2/10 上网
  • 570 评论 3.9/10 舒适度
  • 419 评论 4.4/10 清洁度
  • 355 评论 6.6/10 早餐
  • 145 评论 4.1/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。