グリート パリ ポルト ドゥ ラ シャペル - アレーナにようこそ 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 337 件のレビュー

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7-9 Impasse Marteau, 75018 パリ, フランス

説明

ホテルのその他の情報

  • 全面改装されたデザインホテル

  • 徒歩圏内：プルマンドック：10分、スタッドドフランス：15分、モンマルトル20分

  • パリ中心部には、地下鉄（12 号線）、トラム、バスで直接アクセスできます。

  • 4 名様まで収容可能なダブルルーム、トリプルルーム、ファミリールーム。

  • 新鮮な地元の食材をお楽しみいただける朝食やお食事

当ホテルの客室

ホテル所在地

グリート パリ ポルト ドゥ ラ シャペル - アレーナにようこそ

7-9 Impasse Marteau
75018 パリ
フランス

GPS:48.9016, 2.361506

電話番号
ファックス +33 1 58 34 04 04

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
建物付近
  • 駐車場

Bar Etap

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お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  337 件のレビュー

トリップアドバイザーの評価  3.0/5  69 件のレビュー

Unsafe and Hostile Hotel Experience

トリップアドバイザーの評価 1.0/5

967charleanm トリップアドバイザー認証口コミ

I am writing to share my deeply disappointing and distressing experience at this hotel. What happened was not only unprofessional and unsafe but left me genuinely frightened and vulnerable, and the way the hotel has handled it since demonstrates a total lack of accountability or care. At check-in, my companion and I explicitly asked whether both passports were required. We were told only one passport was needed, and the staff accepted my companion’s passport, even though I was the paying guest. This procedure, directed by hotel staff, later became the reason I was denied access to the room. That night, when I returned to the hotel, I was unable to enter because only one key had been issued and my companion was asleep upstairs. Despite calmly explaining the situation, showing a photo of my companion’s passport, and repeatedly requesting verification through the hotel system or security cameras, I was refused assistance. I was extremely tired and needed to rest, yet staff chose to escalate rather than help. I sat to the side quietly, attempting to call my companion while waiting. A staff member repeatedly approached me, sat directly opposite, stared at me, and questioned me aggressively. He accused me of coming to the wrong hotel and of being drunk. I explained the situation calmly and continued trying to contact my friend. He left, returned again with the same accusations, and then called security. The security guard stood beside me in a physically intimidating manner, repeatedly telling me that I “must leave” because security had decided so. I was pressured continuously over a prolonged period, despite being a calm, exhausted, paying guest. The intimidation continued until I felt I had no choice but to leave the hotel entirely. Before leaving, I was so exhausted and disoriented that I did not know if I could safely drink or access water. I purchased a drink, only to later realize it was sold to me at a higher price than advertised a distressing additional layer of vulnerability. Being forced out of the hotel late at night in an unfamiliar city left me extremely exposed. I had no choice but to wait for a taxi outside, during which I was robbed and threatened by homeless individuals who openly frequent the area around the hotel. The hotel is marketed as being in a safe environment, yet guests are left unprotected when staff choose to remove them without assistance. I was alone, dressed for a night out, extremely distressed, and highly vulnerable. Due to back-to-back professional commitments, I could not immediately address the situation. When I did attempt to do so, the hotel continued to dismiss my concerns. I have had to sit in the lobby for over 30 minutes while the manager refused to speak to me directly, communicating only through staff. Instead of acknowledging the severity of the incident or apologizing, the manager asked what I “wanted as an outcome,” without first recognising the harm caused or accepting responsibility. This hotel’s actions represent a serious failure of duty of care, breach of contract, and disregard for guest safety, under French law and basic professional standards. Staff intimidation, coercion, and management avoidance compounded the trauma of the night. Any paying guest could face similar treatment, being accused, intimidated, and expelled at any time, in an unsafe environment. I strongly caution anyone considering staying at this hotel. The staff’s behavior, combined with management’s refusal to take responsibility, creates an unsafe and hostile atmosphere. This was not a minor inconvenience it was a threatening, exhausting, and unsafe experience that could have had far worse consequences. Security footage and records will clearly reflect the sequence of events and the hotel’s repeated failure to act responsibly. In summary, the hotel: Denied a paying guest access despite proof of booking Intimidated and coerced a guest through staff and security Forced a vulnerable guest into unsafe conditions Refused to acknowledge fault, apologize, or take remedial action Created an unsafe environment despite claiming to operate in a safe area I hope this review reaches prospective guests and the management team, as it accurately reflects the unsafe, unprofessional, and distressing experience I endured.

Hello Charlean M, Thank you for taking the time to share your detailed feedback. We are deeply sorry for the experience you described and for the feelings of insecurity and distress you experienced. This is not at all the level of service we strive to provide. We take your complaint very seriously and, together with those present that day, we will review our reception, access control, and communication procedures to prevent this type of situation from recurring and being interpreted aggressively by our future guests. To move forward quickly and provide you with explanations and concrete solutions, we would appreciate it if you could contact us directly. If you wish, you can also let us know your availability so we can arrange a phone or in-person meeting with management. We are available to gather more information and clarify the points raised in your message. In the meantime, we have already begun an internal review of the procedures related to: room access and key management; Identity verification and interactions with customers; the role and interventions of staff and security; handling complaints and communicating with customers experiencing difficulties. Our priority is to restore safety and trust, and to propose clear corrective measures. We sincerely apologize for the inconvenience caused and are committed to ensuring this does not happen again. Thank you for your feedback, which helps us improve. Aldo Greetings Paris Porte de la Chapelle - Arena.

Cozy and Convenient Stay

トリップアドバイザーの評価 4.0/5

Faith O トリップアドバイザー認証口コミ

We stayed at Greet Hotel Paris Porte de la Chapelle for two nights during our trip to Paris. The hotel offered a clean, comfortable room with a modern design. The staff was friendly and helpful, ensuring a smooth check-in and check-out experience. Conveniently located opposite the Arena, it’s ideal for events and well-connected by public transport, making it easy to explore the city. We appreciated the secure basement parking, which was a better option than street parking for our rental car. While the communal spaces were small, they were cozy and inviting. The breakfast was fresh and satisfying, adding to the overall experience. A great budget-friendly yet stylish choice for travelers. Highly recommended!

Dear fapan018, We are delighted to learn that you had a pleasant stay at the Greet Hotel Paris Porte de la Chapelle. It's great that you found your room clean and comfortable, and that our team was able to provide you with a friendly and efficient service. We are also pleased that our location, close to the Arena and well served by public transport, has made your exploration of Paris easier. The security of our underground parking lot is indeed an asset for our customers with rental vehicles. We take note of your comments on the common areas and are pleased that you found them welcoming. It's great that breakfast helped make your experience even more enjoyable. Thanks again for your recommendation! We hope to welcome you again on your next trip to Paris. La Direction Greet Hôtel Paris Porte de la Chapelle - Aréna.

Helpful receptionist and staff

トリップアドバイザーの評価 5.0/5

Marcc M トリップアドバイザー認証口コミ

The receptionist was very accommodating and very helpful because we didn’t speak much French.the main reception was very clean and tidy and welcoming all the staff were very helpful and friendly.the room was clean and had everything you need

Hi Marccm2024, Thank you so much for your review! We are delighted to hear that our receptionist was able to assist you and make your stay more enjoyable, even with the language barrier. It is great that you found the reception clean and welcoming, and that our team was friendly and helpful. We are also happy that your room met your needs. Your satisfaction is our priority, and we hope to welcome you back soon! La Direction Greet Hôtel Paris Porte de la Chapelle - Aréna

Can Not Recommend the “ Greet Brand”

トリップアドバイザーの評価 3.0/5

JERSEYGROWN Solo travel - トリップアドバイザー認証口コミ

A Dubious Neighborhood under a bridge. Stayed 1 night for Olympic stadium location. in general I’ve been very happy at Accord - ibis hotels in Europe. I don’t understand the “ Greet theme” . I paid close to 200 euro for 1 night. Other than the unsafe location with a freeway view and nothing really in the area of interest, I was very disappointed in the lack of amenities. The floors are dark and cheerless. My room had a concrete slab floor. No hair dryer, bare linens , all purpose shower cleaner. The walk in shower was large , with the bed and sink I could barely walk around the bed. The AC did not work. A coffee pot in room was it. I would not choose this location nor does the “ Greet “ brand meet my Ibis hotel expectation. I left the next day. There are better options in Paris and near the Arena’s.

Hello JERSEYGROWN, Thank you for taking the time to share your experience. I am sorry to hear that your stay did not live up to your expectations, especially after having had good experiences with Accord - Ibis hotels in Europe. It is unfortunate that the location and amenities did not meet your needs. Your feedback on the "Greet" theme and the missing amenities, such as the hairdryer in the room (available at the reception), is very valuable. We strive to improve our services and your comments will help us better understand our customers' expectations. I understand that you were disappointed with the environment and the comfort of your room. We want every stay to be pleasant and relaxing, and it seems that we did not succeed this time. Thank you again for your feedback, and I hope that your future stays will be much more satisfying. La Direction Greet Hôtel Paris Porte de la Chapelle - Aréna

A fine little hotel

トリップアドバイザーの評価 4.0/5

Conor O ビジネス - トリップアドバイザー認証口コミ

Please don't be put off by the negative reviews, especially concerning the hotel's location, I stayed two nights and had no issues at all- the breakfast was very pleasant, they even-had English football on the TV in my room. A good stay all in all.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 414 件のレビュー 7/10 ロケーション
  • 669 件のレビュー 5.8/10 客室
  • 472 件のレビュー 7.5/10 サービス
  • 12 件のレビュー 7.4/10 インターネット
  • 299 件のレビュー 8/10 清潔さ
  • 182 件のレビュー 6.3/10 朝食

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