ibis Guarulhos 3성

고객 평점 (ALL 평가) 3.9/5 1,990 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
ibis Guarulhos - Image 1
ibis Guarulhos - Image 2
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ibis Guarulhos - Image 4
R. General Osorio 19, Centro, Guarulhos - SP, 07024000 GUARULHOS, Brazil

호텔설명

호텔 추가 정보

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

숙박

호텔 위치

ibis Guarulhos

R. General Osorio 19, Centro, Guarulhos - SP
07024000 GUARULHOS
Brazil

GPS:-23.47274, -46.53252

전화
팩스 +55 11 2159-5951

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  1,990 리뷰

TripAdvisor 평가  3.6/5  3,054 리뷰

Convenient for a Layover, but with some Issues

트립어드바이저 평점 3.0/5

Alejandra M TripAdvisor 인증 리뷰

We stayed at Ibis Guarulhos for one night before our GRU-MIA flight and another night before our GRU-SCL flight. The hotel offers an hourly shuttle service from the airport, which is very convenient. However, some of the drivers can be impatient—if you're not ready or don’t have the exact hotel address at hand, they may get frustrated and leave, almost stranding you at the airport. This nearly happened to us the second time we arrived at GRU and waited for the shuttle—the driver almost drove off without us. I'm not sure if this is the hotel's fault or the shuttle service provider’s. Our first stay was not the best experience. My husband got locked in the bathroom because the door was in poor condition, which was frustrating. However, due to the hotel's proximity to the airport and affordable price, we decided to stay here again before our flight to Santiago. Fortunately, our second stay was much better. The room was significantly better than the first one, and the front desk staff was very friendly during check-in. The hotel also has a small restaurant that serves breakfast and dinner, which is convenient. In addition to the free shuttle from the airport, the hotel offers a shuttle back to the airport for 10 BRL per person, which is a useful option for travelers. We were a family of three, including our 10-year-old daughter, and the room was comfortable for us. Overall, while the hotel has its downsides, it is a practical and budget-friendly choice for a short stay near GRU Airport. If they improved the shuttle service experience and room maintenance, it would be a much better option.

nightmare

트립어드바이저 평점 1.0/5

Mocreu 비즈니스 - TripAdvisor 인증 리뷰

for one night, after flight cancellation, the airline accommodated passengers in this hotel. Unfriendly service, poorly maintained rooms, with a foul odor, grubby sheets and expired pillows... if all that wasn't enough, I also found a half-filled bottle of water in the minibar. I was surprised that I was going to get sick, so I didn't even take a shower for fear of using a towel. It was a night of terror! I strongly do not advise

Dear Mocreu Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Guarulhos Airport

NEVER AGAIN

트립어드바이저 평점 1.0/5

EDUROBES TripAdvisor 인증 리뷰

Manager she needs to listen What a Guest Gold from Club Accor complain First and Second " Not justified the employees" and Said " She's good everybody like her" If I brought a question to you Because I had more than one problem Never I'll be back

Dear Edrobes Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Guarulhos Airport

Avoid this hotel.Stay somewhere else please!

트립어드바이저 평점 1.0/5

Meander51082279957 Couples - TripAdvisor 인증 리뷰

Please avoid this hotel.Stay anywhere else. We booked and paid for 2 nights accomodation. Our flights were delayed so got to the hotel early hours of the 2nd day. They told us - after travelling for over 3 days that because we had not checked in on the first day our entire reservation was cancelled. No booking for us! Too tired to argue we paid for 2 extra rooms. Our travel agent has tried to contact them with no response. How do you cancel a booking of 2 nights if you happen to miss the 1st night? They say they offer a free airport shuttle- we were charged. No staff speak English in the restaurant at all. I left my kindle in our room by mistake. We tried to contact the hotel immediately with no response Our travel agent has sent them numerous mails and no response. We got the taxi driver which we used for a day tour to try and contact the hotel. After numerous tries he got hold of them and they say - no kindle left in the room! Unbelievable- I would have thought you could trust the hotel staff. We will not recommend this hotel to anybody ever! Hope we eventually somehow get a refund for our accomodation which we paid for twice!

Dear Meander, Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We can't identify your name here, please coud you contact us to solve the problem? If there was a wrong charge we will refund. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Guarulhos Airport

Reliable Ibis quaity but they don't listen to customer's complaints

트립어드바이저 평점 3.0/5

rickbA68ZI Solo travel - TripAdvisor 인증 리뷰

there is no black pepper inthe restaurant. This hotel has a lot of international travellers and claims to have an international restaurant but there is no pepper not even sachets and not even available on request.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 628 리뷰 8.5/10 위치
  • 1,314 리뷰 5/10 객실
  • 1,440 리뷰 6.9/10 서비스
  • 22 리뷰 6.5/10 인터넷 가격
  • 571 리뷰 8.3/10 조식
  • 537 리뷰 5/10 청결도

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