Mercure Belo Horizonte Vila da Serra Hotel 4 звезды

Примечание: отзывы клиентов 4.3/5 Отзывов: 3 216

сертифицированный отель ALLSAFE

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Номер 1

Число гостей
Возраст детей

Гарантия лучшей цены

Как это работает?
Accor Live Limitless

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При бронировании в этом отеле:

  • Я коплю Статусные и Наградные баллы

  • Я могу использовать Наградные баллы

  • Получаете преимущества

  • Я могу воспользоваться тарифом участника

+ 20 Услуги

Особенности отеля

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 12h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • ПаркингПлатные услуги
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Детская площадка на улице (рядом с)
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выездПлатные услуги
  • Химчистка / глажкаПлатные услуги
Развлечения и отдых
  • Бассейн без подогрева на улице
  • Фитнес-центр
  • Оздоровительные процедуры
  • Детская площадка на улице (рядом с)
Питание
  • ЗавтракПлатные услуги
  • Ресторан (-ы): 2
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 8
  • Бизнес-центр с самообслуживанием
  • Заказ услуг печати/копирования

Расположение отеля

Mercure Belo Horizonte Vila da Serra Hotel

Alameda da Serra, 405
Vila da Serra (Nova Lima)
34000000 belo horizonte
бразилия

Телефон: +553130794100

Факс: (+55)31/30794200

Заезд с 12h00

Выезд до 12h00

  • На самолете

    AEROPORTO INTERNACIONAL CONFINS На расстоянии 60 км / 37,29 миль

  • На автомобиле

    BR 040 На расстоянии 2 км / 1,24 миль

GPS:-19.980902, -43.944278

Наши номера

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

Room Office - Apartment without bed adapted as an officeНедоговорная фотография

  • Максимальное количество гостей: 2
  • Площадь: От 30 / 323 sq ft
Номер

Наши бары и рестораны

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OLEGARIO VILA RESTAURANTE LTDA M

Тип кухни: Интернациональная кухня

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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 8

  • Максимальный размер: 135 м²

  • Максимальная вместимость: 180 человек

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Отзывы наших гостей о
Mercure Belo Horizonte Vila da Serra Hotel

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.3/5

Отзывов: 3 216

tripadvisor

Рейтинг TripAdvisor 4.0/5

Отзывов: 673

2020 Сертификат качества TripAdvisor
Сертификат качества 2020

Very pleasant stay

Примечание: Tripadvisor 5.0/5

842uwe Business - 18/01/2020 Реальные отзывы TripAdvisor

Specially Fernando was a great help to me! I forgot something im my room, as I stayed one night in Sao Paulo. He took care of my stuff and gave it to me, when I arrived back in the hotel. Thanks again for this very nice service

Dear, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Osmário Sousa Vieira

Nice place

Примечание: Tripadvisor 4.0/5

mari785 Friends getaway - 20/09/2017 Реальные отзывы TripAdvisor

Room was clean and organized. It had small kitchen that was super useful. Hotel is near the mall, a couple of pubs, restaurants and galleries but is far from downtown Belo Horizonte. There is a great pizza restaurant just next door. Breakfast and WIFI were great.

Dear Mari, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Less than expected...

Примечание: Tripadvisor 2.0/5

paulo_fleck Family - 02/01/2017 Реальные отзывы TripAdvisor

Less than expected due to bad maintenance of the rooms... I had to ask change of the room 2 times... Cleanliness and quality of service where the key points of the claims... Not the expected quality for a Mercure brand...

Dear Mr. Paulo! Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Some operational problems.

Примечание: Tripadvisor 3.0/5

Wpungs Friends getaway - 13/07/2016 Реальные отзывы TripAdvisor

Two non conformity occurred: -My reservation included the free breakfast, but during the check out the system di not inform this. The operator only accepted my arguments, when I showed the confirmation e mail in my smartphone; -In the second day, they forgot to put the hand towel in the bathroom

Dear Mr. Wpungs, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Up and Down

Примечание: Tripadvisor 3.0/5

Pedro N Couples - 23/09/2015 Реальные отзывы TripAdvisor

the crew is very good. Always with a smile on the face and ready to solve any problems. But the hotel looks old. The room and the gym need to be renewed as soon as possible. The air conditioner makes a lot of noise.

Prezado Sr. Pedro Nunes, boa tarde! Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sentimos muito não termos correspondido às suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema mencionado e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Equipe Mercure BH Vila da Serra

Nova Lima, MG, Brazil, great hotel!

Примечание: Tripadvisor 5.0/5

eduardoandre2015 Business - 17/05/2015 Реальные отзывы TripAdvisor

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Dear Mr. Eduardo, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

average

Примечание: Tripadvisor 3.0/5

AnaPaletta Couples - 28/11/2014 Реальные отзывы TripAdvisor

Almost anyone speaks english in the hotel and the food service took so long cause they didnt have enough employees that weekend. And the rooms that were supposed to be new, were so old and we have to change and pay more for upgrading. But the sad thing was the picture of the room on the web site didn´t look to the real one.

an uncomfortable experience...

Примечание: Tripadvisor 2.0/5

Carlos S Business - 12/10/2014 Реальные отзывы TripAdvisor

poor attention to my reservation. The room I've booked was not available. They gave me an inferior one, and absolutely dirty! Room telephone was mute and came back to front-desk. Instead of giving me solution; they simply said: "the room you've booked is not available" (and period!). After some discussion they gave me another one (absolutely similar), supposed to be an upgrade (which wasn't). Terrible service!

Visit friends in BH

Примечание: Tripadvisor 4.0/5

rcoronamx Solo travel - 19/11/2013 Реальные отзывы TripAdvisor

Overall everything was ok. The issue I had is that I did reserve on-line in accorhotels.com, and when I arrived the receptionist told me there was no reservation. I had to show the printed reservation. After that, there were no more issues.

Overpriced

Примечание: Tripadvisor 3.0/5

Ladan P Couples - 01/11/2013 Реальные отзывы TripAdvisor

We stayed at Accor, the location was way far from the down town and in the heart of car industries headquarters and such with a terrible traffic jam every where. Very small bathroom , the communication was a major obstacle and the food in the restaurant was very bad and very expensive.

Value for Money

Примечание: Tripadvisor 4.0/5

Marcio F Family - 28/06/2013 Реальные отзывы TripAdvisor

Despite its location is not the best in town, the hotel offers decent rooms. Staff is dedicated and well-prepared. Breakfast, as usual in Accor's hotels, is above average. Good fitness center, small, but effective. Pricing, considering the weekend's event (Confederations Cuo), was ok too.

Последние отзывы: 20

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