Mercure Belo Horizonte Vila da Serra Hotel 4 звезды

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Almost anyone speaks english in the hotel and the food service took so long cause they didnt have enough employees that weekend. And the rooms that were supposed to be new, were so old and we have to change and pay more for upgrading. But the sad thing was the picture of the room on the web site didn´t look to the real one.

poor attention to my reservation. The room I've booked was not available. They gave me an inferior one, and absolutely dirty! Room telephone was mute and came back to front-desk. Instead of giving me solution; they simply said: "the room you've booked is not available" (and period!). After some discussion they gave me another one (absolutely similar), supposed to be an upgrade (which wasn't). Terrible service!

Overall everything was ok. The issue I had is that I did reserve on-line in accorhotels.com, and when I arrived the receptionist told me there was no reservation. I had to show the printed reservation. After that, there were no more issues.

We stayed at Accor, the location was way far from the down town and in the heart of car industries headquarters and such with a terrible traffic jam every where. Very small bathroom , the communication was a major obstacle and the food in the restaurant was very bad and very expensive.

Despite its location is not the best in town, the hotel offers decent rooms. Staff is dedicated and well-prepared. Breakfast, as usual in Accor's hotels, is above average. Good fitness center, small, but effective. Pricing, considering the weekend's event (Confederations Cuo), was ok too.