Novotel BH Savassi 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 136

Гарантия
лучшей цены
Novotel BH Savassi - Image 1
Novotel BH Savassi - Image 2
Novotel BH Savassi - Image 3
Novotel BH Savassi - Image 4
Avenida do Contorno 6583, Savassi, 30110017 BELO HORIZONTE, Brazil

Описание

Особенности отеля

  • No charge for children aged 12 or under staying with their parents

  • Pet-friendly hotel (charges apply)

  • Enjoy the hotel leisure area with sauna and gym

  • 6-minute drive to the Minas Gerais Medical Association

  • 25-minute drive to Pampulha - Belo Horizonte Airport

Наши номера

Расположение отеля

Novotel BH Savassi

Avenida do Contorno 6583, Savassi
30110017 BELO HORIZONTE
Brazil

GPS:-19.93984, -43.93906

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

NUÚU RESTAURANTE

The modern and relaxed Nuu Gastrobar offers the best in Minas Gerais cuisine without leaving the hotel. For family meals or celebrations with friends, the delicious menu will amaze you!

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 136

Рейтинг TripAdvisor  4.5/5  Отзывов: 427

Сертификат качества 2024

Outstanding service

Примечание: Tripadvisor 5.0/5

Vince G Реальные отзывы TripAdvisor

My second time at this hotel and I look forward to coming back. The breakfast is outstanding and the wait staff is excellent, especially Weberson who speaks English and is highly attentive. At the front desk, Lais is as accommodating as any service person I’ve ever seen.

Dear Vinceg860, Thank you for taking the time to share your feedback and for choosing our hotel for the second time. We are thrilled to hear that you enjoyed our outstanding breakfast and that our staff, especially Weberson and Lais, made a positive impression on you. Your kind words will be shared with them, and we look forward to welcoming you back for another exceptional stay. Sincerely, Givam Prado Quality Supervisor Novotel BH Savassi / ibis budget BH Savassi

Great experience

Примечание: Tripadvisor 5.0/5

P5594OWtareka Friends getaway - Реальные отзывы TripAdvisor

Givam, the receptionist went above and beyond to accommodate our needs and get our suit ready before a wedding we had. If you don’t know Portuguese, he’s the one to go to . Exceptional! The hotel is in great location too by downtown. Nice hotel and friendly people.

Certainly! Here's a response: Dear Tarek A, Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that Givam and our team exceeded your expectations, ensuring everything was perfect for your special occasion. Our central location indeed makes exploring downtown Belo Horizonte effortless. We appreciate your kind words and look forward to welcoming you back soon! Best regards,

Pretty good, but some rough edges.

Примечание: Tripadvisor 3.0/5

MCTMASE Solo travel - Реальные отзывы TripAdvisor

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Dear MCTMASE We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Zero service would be generous

Примечание: Tripadvisor 1.0/5

Paul M Деловые путешественники - Реальные отзывы TripAdvisor

Was at the hotel on business and had important business in the morning - tried to get room service nobody spoke English tried to get assistance from the front reception for over an hour and nobody answered the phone

We sincerely apologize. Our reception staff speak English and other languages. We will review phone systems to avoid mentioned issues. Sincerely,

Could be so much better

Примечание: Tripadvisor 4.0/5

olekou Деловые путешественники - Реальные отзывы TripAdvisor

Globally it’s a good hotel. Can they made many mistakes that it is not acceptable for a 4**** hotel: - few employees can speak English, the rest can just speak Brazilian - the lift is never available (mainly the one in the right hand) - I arrived at the hotel with 4 big luggages and no one asked me to help me or even suggest me to use a trolly until my bedroom - at the checkout, the receptionist hold me for at least 20 min, he was asking me to prove that I already paid. I was like 😳. For the rest: - the breakfast was great - the restaurant is good - the bartenders are great

Olekou, We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Другие интернет-пользователи оценили наш отель

  • 419 Отзывов 9.5/10 Расположение
  • 783 Отзывов 7.1/10 Номер
  • 858 Отзывов 7.3/10 Сервис
  • 29 Отзывов 4.3/10 Интернет
  • 449 Отзывов 8.8/10 Завтрак
  • 281 Отзывов 6.3/10 Чистота
  • 214 Отзывов 7.8/10 Еда
  • 195 Отзывов 8.8/10 Атмосфера

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