布达佩斯中心瑞享酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 785 评论

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布达佩斯中心瑞享酒店 - Image 1
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Rakoczi ut 43-45, NTAK SZ 22041413, 1088 布达佩斯, 匈牙利

描述

酒店其他优惠

  • 配备免费无线网络和 48 英寸纯平电视的现代客房

  • 出门就是地铁站、电车站和巴士站

  • 健身中心、按摩浴缸、桑拿房

  • 新艺术风格的餐厅和 Klimt 酒吧

  • 7 间会议室（采用剧院布局时最多可容纳 330 人）

我们的客房

酒店位置

布达佩斯中心瑞享酒店

Rakoczi ut 43-45, NTAK SZ 22041413
1088 布达佩斯
匈牙利

GPS:47.497418, 19.072095

电话
传真 +36 1 477 5353

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PALACE RESTAURANT

Located on the ground floor. With its unique interior design and excellent service it is an ideal place both for business lunch or dinner for two. Hungarian and international dishes, permanent seasonal offers, selected Hungarian wines.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  785 评论

可惜的體驗

客户意见评级 3.0/5

Wenyi 情侣住宿 - 所有已确认评论

布達佩斯是匈牙利第一大城，可惜整座城市充滿尿騷味🤢，即便是我下塌的這個飯店附近也一樣，旁邊的地鐵站還有巷道全都是尿尿和臭味⋯⋯，我們7年前和5年前來的時候就是這樣，完全沒有進步，當然這不是飯店的問題，但是對於國外遊客而言，飯店附近的環境安全跟住宿品質有很大的關係，而飯店本身也已經老舊，尚未完成重新裝修，跟原本的期待是有落差，感覺整個匈牙利的發展有待改善，老百姓似乎對於國家城市的提升也無感，所以不會進步！我們想我們很難再來布達佩斯！我們本身是ALL的會員，但是，對於這飯店的服務有些不滿意，我們退房時人員說系統當機，無法給我收據，說晚幾個小時會寄到我的信箱⋯⋯，結果完全沒有，我還透過訂房系統催了三次，一直鬼打牆，還是無法拿到收據！最後我們受不了了，直接衝到飯店櫃檯，終於拿到收據！真的很糟糕的體驗！我們已經開始對ALL的管理感到失望，雖然多數住宿的經驗是好的！但是發現越來越差了！所以我們也開始沒有忠誠度了！

Dear Wenyi, Thank you for taking the time to share your feedback with us. We truly value your comments, as they help us improve and better serve our guests. We are deeply sorry to hear about the disappointing experience you had during your visit to Budapest. We sincerely apologize for the issues you encountered with both the surrounding environment and certain aspects of the service provided at the hotel. We understand how important the cleanliness and safety of the neighborhood are to your overall experience. While we cannot control the condition of the city, please be assured that the hotel management has taken steps to ensure the safety and security of all our guests. We have partnered with a trusted security company that not only manages our surveillance system but also provides on-site security and preventive measures. Regarding your experience with service and check-out, we regret the inconvenience caused by the receipt issue and the lack of follow-up from our team. This is certainly not the level of service we strive to offer, and we will investigate the matter to ensure such mistakes do not occur in the future. Additionally, we are sorry that the WiFi, accommodation, and cleanliness did not meet your expectations. We are committed to taking steps to improve these areas to ensure a more comfortable and seamless stay for all our guests. We also apologize for any confusion regarding price transparency and the booking process for ALL members. We are committed to providing the best value to our loyal guests, and we will review our practices to ensure a clearer and more accessible booking experience for ALL members. While we understand your frustration, we hope you will consider giving us another opportunity to provide a better experience in the future. We would love the chance to turn things around and show you the true quality of service we strive to offer. Thank you, Wenyi, once again for your valuable feedback. We hope to welcome you back in the future for an improved stay. Best regards, Tamas BONIS - Front Office Manager

房间环境和地理位置都不错，服务差点

客户意见评级 2.0/5

匿名 朋友住宿 - 所有已确认评论

刷我费用刷了两次，第一天入住刷了一次，走的时候又刷了我一笔，第一天的汇率高一些，第二天多刷的一次欧元汇福林少一些，然后refund的时候还想撤第一天福林少的一笔，我也是无语了，refund在我离店后都没显示返还，积分也等了好久也没到账

Dear Shuai W., Thank you for taking the time to tell us about your experience at the Novotel Budapest Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that upon check in we take a guarantee only and not payment. That amount will be used to do the payment when you check out. Reward points are credited automatic and can take 8 days for the system. I would like to ask for your patience until it arrives. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Lénárt Front Office Manager

地點便利交通方式齊全

客户意见评级 5.0/5

Ysn 商务住宿 - 所有已确认评论

中央車站走路十幾分鐘可達，鄰近紐約宮殿咖啡館，電車地鐵公車路線多

Dear Guest, It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. At Novotel Budapest Centrum, we truly value your loyalty and support as our esteemed guest. Your honest feedback will enable us to continue improving and delivering exceptional service. We greatly appreciate your time and contribution to making us better. On the following link please reshare your experience with the world: https://search.google.com/local/writereview?placeid=ChIJMxPEAxpFQUcRzezYouvqWZc Thank you so much for being part of our journey! Warm regards, Attila Lénárt Front Office Manager

位置好，服务好，金卡会员礼遇

客户意见评级 5.0/5

Kawas 商务住宿 - 所有已确认评论

金卡礼遇，房型升级，服务态度好

敬爱的顾客， 感谢您花时间分享您的住宿体验。我们希望能够在不久的将来欢迎您的再次光临！ 祝好， Attila Lénárt Front Office Manager

其他网络用户评价我们的酒店

  • 854 评论 9.4/10 位置
  • 998 评论 7.6/10 房间
  • 751 评论 8.1/10 服务
  • 22 评论 6.8/10 上网
  • 500 评论 8.8/10 早餐
  • 437 评论 6.8/10 清洁度
  • 38 评论 2.4/10 运动休闲

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