蒙特雷山谷诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 1,896 评论

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Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, 圣佩德罗 Garza Garcia, 66269 蒙特雷, 墨西哥

描述

酒店其他优惠

  • 专为婚礼接待而设计

  • 带露台的餐厅，供应墨西哥菜肴和国际美食

  • 健身中心、带日光浴室的室外泳池和儿童区

  • 购物区：靠近 Fiesta San Agustín 广场和 Galerias Valle Oriente

  • 附近的绿地：鲁菲诺塔马约公园和芬迪多拉公园

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酒店位置

蒙特雷山谷诺富特酒店

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, 圣佩德罗 Garza Garcia
66269 蒙特雷
墨西哥

GPS:25.647823, -100.328565

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

365

诺富特酒店餐厅从早上 6 点营业至晚上 11 点，为您提供国际和墨西哥美食。我们的自助餐品类丰富，提供健康、均衡的传统墨西哥风味美食供您选择。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  1,896 评论

TripAdvisor 评级  3.3/5  427 评论

客户意见评级 5.0/5

Wu T. 商务住宿 - 所有已确认评论

提供10公里以内的出行服务

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gerencia General.

Definitely NOT recommended

Tripadvisor 评级 2.0/5

ddv73 经 TripAdvisor 认证的评论

We had a pretty awful stay at this hotel. The booking was made directly with Accor as I am platinum member which is supposed to entitle me to some fabulous benefits. We got to the hotel which is under ‘remodelling’ with no notice to us apart from at checkin by which time it’s too late to say no thanks we’ll stay elsewhere. There is one new elevator installed but no signage explaining the services on each floor nor which is the entry level as they have PM & PB which means nothing to me as an English speaker – the old lift has signs of which is which including pool/gym etc. Our room looked extremely tired with a filthy sofa, at least the bed was comfortable. We had a coffee machine & in the hallway there’s a hot/cold water dispenser but the room which was booked for 2 only had 1 mug & 1 glass – first world problems I know but very poor attention to detail. As a platinum member we’re supposed to receive a welcome amenity which never came so I asked about it & was then sent a cheese/meat platter at 7pm on the 2nd night of the stay. The welcome drink was for a cocktail but there was no menu available & the guy at the bar just mentioned some names which meant nothing to me – this place is very badly managed. They offer you a welcome item but cannot deliver on it I felt quite unwelcome. Breakfast is a vast buffet but there is not a single sign on any item in Spanish even to work out what things are. To order omelettes/tacos etc for breakfast there is a small slip in Spanish & Chinese only to fill in & they make you a fresh one. The pool is cleaned seemingly in the morning but on both days when I swam later in the day it was filthy due to strong winds & surrounding trees. There’s usually plenty of staff hovering around the front of the hotel but nobody generally acknowledges guests. Then there’s the current remodelling – no warning of it at all, but now they’ve updated the website to just say ‘we are working on improving the elevator’ but it’s actually works throughout the hotel so there’s lots of noise & dust which wasn’t cleaned during our 2 day stay. The rooms seem to carry a lot of noise from neighbouring rooms & the floor above too. I love to enjoy my Accor membership benefits & look forward to seeing this place improve after remodelling but it’s just not managed well & fixing the rooms/elevators isn’t going to change that. I would not recommend staying here until they fix the place & train the team/manager to run it with pride.

Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

The worst hotel in Mexico

Tripadvisor 评级 1.0/5

Trail01860506987 Friends getaway - 经 TripAdvisor 认证的评论

We arrived and the check in time was at 3:00 pm but it wasn’t ready. More than 3 hours passed and they finally gane it to us. It’s very dirty and super super super bad service. There’s hairs in the beds and dirt in the AC. We asked for our money back and they didn’t gave it to us,. We tried to cancel the reservation but they didn’t let us do it. The wort hotel ever. I’m not coming back ever again.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a good guest experience, and we saw in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

Definitely not recommended anymore

Tripadvisor 评级 2.0/5

Jorge-Mx-F 商务住宿 - 经 TripAdvisor 认证的评论

I have been in this hotel many times, last time was on 2019. We use to come to this hotel because it was a nice place, confortable and clean. But this will be the last one... People on front desk was messy, took half an hour just to register (also when we first called for reservation they said hotel doesn't have a web page, we were like... not, that's not what you are saying, right?). So we arrived on time (15:00 hrs) but they didn't have an available room (away from the floor where a night party was happening), so we decided to wait for a room. At night we came back again just to find out that room was not as nice as the last time and the feel is more like a hostal... the bed was dirty with hair, dust, makeup and top sheet was missing. The coach, courtains and chair were also stained. We asked the front desk to check on the room and they just got a couple of sheets on the door (waiting for us to clean and make the bed?). I have to say that on our "fresh" room they still had a room service on the hall floor. So they offered to change the room and the new room was just the same, but specifically the bed was full of hair (also pubic hair), really disgusting!

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

Pet friendly, great service

Tripadvisor 评级 5.0/5

Miguel F 家庭住宿 - 经 TripAdvisor 认证的评论

We have stayed a coulpe of times with our dog and the staff was very helpful Breakfast is really good, although restaurant space can get a littlle crowded sometimes Pool is really nice as Monterrey weather is hot almost all year long

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

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其他网络用户评价我们的酒店

  • 380 评论 8.1/10 位置
  • 980 评论 3.8/10 房间
  • 897 评论 6.8/10 服务
  • 54 评论 2.9/10 上网
  • 510 评论 2.7/10 清洁度
  • 428 评论 3.3/10 舒适度
  • 414 评论 3.2/10 设施
  • 324 评论 2.4/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。